In the event of an accident or severe crash, the high forces exerted on the frame can lead to structural failure during subsequent use.
With our Crash Replacement program we offer you the opportunity to replace your damaged Canyon frame at a greatly reduced cost. This offer is valid up to three years after the date of purchase. You’ll receive the same or a similar frame from our current product range for half the price.

If requested, we will also mount your components in our service department. This service will be charged € 75,00. Your bike will be sent back to you as soon as possible.

In order to make use of this service, please contact our service department via telephone or e-mail and ask for a DHL return note.* Attached you will find a return form that you enclose when sending in your frame or complete bike. Please give us a detailed description of how the damage occurred. This is necessary information for testing the soundness of your frame and its components.

The CR service is limited to the original owner and to damages that compromise the functionality of the bike. We reserve the right to suspend this service if we detect that the damage has been caused unreasonably.

*valid for customers within Germany.

Crash Replacement MTB* 2010
Model 2010	List price in € (Frameset)	Replacement price in € (without shock/stem)
Torque	1,499.00	749.50
Stitched LTD	399.00	199.50
Nerve AM	1,199.00	599.50
Nerve XC	1,199.00	599.50
Nerve MR	1,199.00	599.50
Lux MR	1,699.00 (1,399.00**)	849.50
Grand Canyon CF	1,299.00 (999.00**)	649.50
Grand Canyon AL	699.00	349.50

Crash Replacement Road* 2010
Model 2010	List price in € (Frameset)	Replacement price in € (frame and fork)
Ultimate CF SLX Frameset Evo	1,999.00 (1,699.00**)	999.50
Ultimate CF SLX Frameset	1,799.00 (1,499.00**)	899.50
Ultimate CF Frameset Evo	1,499.00 (1,299.00**)	749.50
Ultimate CF Frameset	1,199.00 (999.00**)	599.50
Ultimate AL Frameset Evo	799.00 (649.00**)	399.50
Roadlite	499.00	249.50

* the frame has to be returned   ** sponsoring price