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After you have placed your order, you will receive confirmation via e-mail. As soon as your order has been cleared by our Servicecenter, you will receive a binding order confirmation from us via e-mail.
Your order will now be processed. We put together all the relevant parts and accessories and prepare your bike (subject to availability) for shipment. As soon as your bike is ready for shipping, you will be informed.
Depending on the method of payment we wait for confirmation of your financing or payment before we ship your bike to you. If you are paying by credit card, Paypal or cash on delivery we ship as soon as your bike is ready.
If you come to collect your bike yourself, we send you a link to our online appointments calendar. Here you can book your own collection appointment. Your bike will then be assembled and handed over to you. You will also of course receive a full explanation of your new bike's functions completely free of charge.
If you have any further questions with regard to your order, we will be pleased to answer these for you.
Our Servicecenter is available today from 08:00. You can reach us on +49 261 40 4000 or send us an e-mail.