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We hope that everything is o.k with your new bike and you are delighted with it for many years. If you are not entirely satisfied you may send all unused articles back to us within 30 days without any quibble. We grant a 6 year guarantee on all our frames as well as road bike and triathlon forks.
Do you need help with your new bike? If so, please get in touch with us:
Please contact our Servicecenter. We are available today until 19:00 CET: +49 261 40 4000
We have special forms for some of our most important services. These enable you to receive fast and competent assistance from us. Further questions on this theme are also answered in our FAQs. »
INSPECTION, MAINTENANCE, REPAIR
Does your bike need a service or does it require repair after the statutory warranty and manufacturer's guarantee have expired? Does your bike require maintenance or do wear and tear parts need replacing?
We offer a special service which allows you to replace your damaged Canyon frame with a new one at a greatly reduced price. This special service is available to customers for 3 years, starting from the date of first purchase.
Do you want to report a warranty or guarantee case, or do you require a replacement under the terms of the statutory warranty?
Within a period of 30 days you can return your bike unused or exchange it for another model of your choice.