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SERVICE CHAT TALK TO THE PEOPLE THAT BUILD YOUR BIKE:

CHAT IS NOT AVAILABLE RIGHT NOW. WE WILL BE BACK ONLINE SOON.

Our Servicecenter is available today from 08:00. You can reach us on +49 261 40 4000 or send us an e-mail.
Crash Replacement

In the event of an accident or severe crash, the high forces exerted on the frame can lead to structural failure during subsequent use. With our Crash Replacement Programme we offer you the opportunity to replace your damaged Canyon frame at a greatly reduced cost. This offer is valid up to three years after the date of purchase. You will receive a comparable frame without components such as seat post, front derailleur, shock or stem at the prices indicated in the table below.

If requested, we will fit your new frame with components in our service department. This service is subject to a charge. We will be pleased to make you an offer for this service and will get in touch with you if required. Your bike will be returned to you as soon as your order has been cleared and processed.

In order to use the CR service please contact us by email.
Please explain briefly and precisely how the damage was caused. We need this information so we have an idea of what we should be looking for during the examination of your bike frame and its components. Our service department will then discuss with you how we should proceed.

The CR service is limited to the original owner and to damages that compromise the functionality of the bike. We reserve the right to suspend this service if we detect that the damage has been caused wilfully or it is of a merely optical nature. We also wish to expressly point out that it is not possible to change to a different model and that the CR programme is limited to 3 years from the date of purchase.

Crash Replacement MTB*

Model frameset Replacement
price in EUR
Frame - year 1

Replacement
price in EUR
Frame - year 2
Replacement
price in EUR
Frame - year 3
Grand Canyon CF SL 700 979 1.119
Grand Canyon CF SLX 850 1.189 1.359
Lux CF 1.000 1.399 1.599
Nerve CF 1.000 1.399 1.599
Grand Canyon AL 300 419 479
Grand Canyon AL SLX 400 559 639
Nerve AL 600 839 959
Nerve AL 29 650 909 1.039
Spectral AL 29 650 909 1.039
Spectral AL 650 909 1.039
Strive AL 850 1.189 1.359
Torque EX 800 1.119 1.279
Torque DHX 850 1.189 1.359

Crash Replacement Road*

Model frameset Replacement
price in EUR
Frame - year 1

Replacement
price in EUR
Frame - year 2
Replacement
price in EUR
Frame - year 3
Roadlite AL ME. 275 389 439
Ultimate AL SLX ME. 400 559 639
Ultimate AL SLX EL. 400 559 639
Inflite AL 400 559 639
Ultimate CF SL ME. 600 839 959
Ultimate CF SLX ME. 1.000 1.399 1.599
Ultimate CF SLX EL. 1.000 1.399 1.599
Aeroad CF ME. 850 1.189 1.359
Aeroad CF EL. 850 1.189 1.359
Speedmax AL ME. 450 629 719
Speedmax CF 2.000 2.799 3.199
V-Drome 450 629 719

Crash replacement gaffel*

Model Replacement
price in EUR
year 1

Replacement
price in EUR
year 2
Replacement
price in EUR
year 3
One One Four SLX 200 279 319
Aeroad CF 200 279 319
One One Eight SL 100 139 159
Inflite AL 200 279 319
Speedmax CF 200 279 319
Speedmax AL 150 209 239

* For å oppfylle kravene til "crash replacement" må rammen returneres til oss! "Crash Replacemen" kan ikke kombineres med andre rabatter.

Pure Cycling.