Unfortunately, we do not ship to your country.

Ser hvor vi sender

Vårt servicesenter er åpent igjen i morgen fra kl. 09:00. Send oss en e-mail.

Crash Replacement

In the event of an accident or severe crash, the high forces exerted on the frame can lead to structural failure during subsequent use. With our Crash Replacement Programme we offer you the opportunity to replace your damaged Canyon frame at a greatly reduced cost. This offer is valid up to three years after the date of purchase. You will receive a comparable frame without components such as seat post, front derailleur, shock or stem at the prices indicated in the table below.

If requested, we will fit your new frame with components in our service department. This service is subject to a charge. We will be pleased to make you an offer for this service and will get in touch with you if required. Your bike will be returned to you as soon as your order has been cleared and processed.

In order to use the CR service please contact us by email.
Please explain briefly and precisely how the damage was caused. We need this information so we have an idea of what we should be looking for during the examination of your bike frame and its components. Our service department will then discuss with you how we should proceed.

The CR service is limited to the original owner and to damages that compromise the functionality of the bike. We reserve the right to suspend this service if we detect that the damage has been caused wilfully or it is of a merely optical nature. We also wish to expressly point out that it is not possible to change to a different model and that the CR programme is limited to 3 years from the date of purchase.

Crash Replacement MTB*

Model frameset Replacement
price in EUR
Frame - year 1

Replacement
price in EUR
Frame - year 2
Replacement
price in EUR
Frame - year 3
Grand Canyon CF SL 599,95 849,95 949,95
Grand Canyon CF SLX 849,95 1.199,95 1.349,95
Lux CF 999,95 1.399,95 1.599,95
Strive AL 949,95 1.299,95 1.499,95
Nerve AL 599,95 829,95 949,95
Grand Canyon AL 299,95 349,95 399,95
Grand Canyon AL SLX 399,95 479,95 599,95
Spectral AL 29 649,95 899,95 999,95
Spectral AL 649,95 899,95 999,95
Torque DHX 849,95 1.199,95 1.399,95
Torque EX 749,95 999,95 1.199,95
Nerve CF 999,95 1.299,95 1.599,95
Nerve AL 29 649,95 899,95 999,95

Crash Replacement Road*

Model frameset Replacement
price in EUR
Frame - year 1

Replacement
price in EUR
Frame - year 2
Replacement
price in EUR
Frame - year 3
Roadlite AL ME. 349,95 399,95 449,95
Ultimate AL SLX ME. 479,95 549,95 639,95
Ultimate AL SLX EL. 479,95 549,95 639,95
Ultimate CF SL ME. 799,95 899,95 999,95
Ultimate CF SLX ME. 1.099,95 1.299,95 1.499,95
Ultimate CF SLX EL. 1.099,95 1.299,95 1.499,95
Aeroad CF ME. 899,95 1.195,95 1.349,95
Aeroad CF EL. 899,95 1.199,95 1.349,95
Speedmax AL ME. 449,95 619,95 699,95

* In order to fulfil the requirements for Crash Replacement the frame must be returned to us! Crash Replacement cannot be combined with other discount offers.