Infelizmente não efetuamos envios para o seu país.

veja os nossos destinos de envio

O nosso Servicenter está novamente disponível amanhã a partir das 09h00. Envie-nos um e-mail.

TÓPICOS
faq
 

What guarantees do you offer?

In addition to the legal requirements we voluntarily offer a 6 year warranty on this year's frames and forks for racing and triathlon bikes as well as on mountainbike frames (with the exception of bearing assemblies and suspension forks). Our warranty is valid from the date of purchase and is non-transferable. Paintwork defects are not covered by the warranty. We reserve the right to repair defective frames or forks or to replace them with an equivalent later model. This is the restriction of any warranty claim. Further costs such as assembly, transport etc. are not covered by the warranty.
 
Damage caused by incorrect use, neglect, insufficient care and maintenance, crash, excessive load, modifications to frame or fork or the fitting or modification of additional products are all excluded from the warranty. Damage caused by jumps or other excessive loads is also not covered by the guarantee.
 
All other components are covered by the standard 2 year manufacturer's guarantee.

Who do I call in the case of complaints or repairs?

Our service staff will be pleased to help you. Please discuss all procedures, complaints or repair concerns with the staff at our service hotline. Our hotline is available from Monday to Friday 9 a.m. to 5p.m. on 922 127 885. The workshop service point is open Monday to Friday from 9 a.m. to 7 p.m.. You can also send our workshop staff an e-mail at portugal@canyon.com. Please note that we can only reimburse invoices from other workshops after prior consultation with us.

How long do I have to wait for a repair to my Bike?

Usually complaints and repairs are in-house for 7-9 working-days. During the riding season or if a defective part must be returned to the manufacturer it can take longer.

Do I still have a warranty if I repaint my Canyon frameset?

The warranty is invalidated by resprays, as we are unable to influence the type of respray and preliminary work.

Can I go to my local dealer if I have a complaint concerning one of my bikes components?

This is possible only if the local dealer offers this service. With complaints about components like e.g. Magura or Manitou you can take the original Canyon sales receipt to your local dealer and make your warranty claim there. Alternatively, you can send the defective components directly to the relevant Servicecenter: Rock Shox, Sram, Avid = Ciclocoimbrões, Rua Visconde das Devesas, 106/120, 4400-336 Vila Nova de Gaia Tel: +351 22 379 44 61 http://www.ciclocoimbroes.com/ FOX= Bicimax - Artigos Desportivos Lda, Estrada de Leiria, 231 D, 2430-091 Marinha Grande, Tel.: +351 244 575 195 http://www.bicimax.pt/

Are the service intervals of the bike (e.g. service interval) taken into account in the guarantee periods and/or warranty?

The manufacturers expressly answer this question with no. Out of service periods do not have any influence on an extension of the warranty period. The warranty period starts from the date on which you receive the bike. The Canyon warranty service computation is included for repair. These service intervals are computed in the guarantee period.
 
Out of service periods due to warranty work or servicing conducted in our workshop are added to the length of the warranty period. This is the only case which results in a prolongation of the warranty period.

How long does the warranty for suspension forks and dampers last?

The manufacturers give a 2 year warranty on dampers and suspension forks if a service is carried out within the first 12 months. If this is not the case, a repair can be carried out at a charge during a service.