Bohužiaľ, nezasielame do tejto destinácie.prehľad štátov kam zasielame
All Canyon bikes are shipped as illustrated and described. In the autumn of every year it is decided which models and equipment will be offered in the following season. Then we make bulk orders for components directly from the manufacturers. The advantages in price are then passed on by us to our customers. This is why it is not possible to make any modifications. The exception is, of course, changes which are made to the gear ratios on the cassette, handlebar width and stem length. We undertake these changes for you for a small charge.
Shipping costs within Germany are 19,60 Euro. Shipping to Austria and most other EU-states currently costs 38,40.
There is an additional charge for the Bikeguard box. This is always added so that your premium-quality bike is optimally protected during shipping. A detailed list of shipping and packing charges is available at our Website
Due to the dimensions of our "BikeGuard" (125 x 84 x 30 cm) this is considered bulky goods. We require your full address, as well as the address of the nearest international airport to you. As soon as we have received all the relevant details from you, we can then send you a quotation for the shipping costs.
Please get in touch with our Service Hotline on +49 (0) 261 40 4000 if you require any further information.
K zákonnej 2 ročnej záruke dobrovoľne ponúkame na tohtoročné cestné, MTB a triathlonové rámy a vidlice 6 ročnú záruku (okrem stredového náboja a odpružených vidlíc). Naša záruka je platná od dátumu predaja a je neprenosná. Vzniknuté vady na laku nepodliehajú záruke. Vyhradzujeme si právo na opravu poškodených rámov či vidlíc, alebo na ich výmenu za novší model. Táto výhrada sa týka všetkých reklamácií. Ďalšie náklady, napr. montáž, transport, atď., nie sú kryté zárukou.
Záruka sa nevzťahuje na škody spôsobené nesprávnym použitím, príp. použitím k inému ako určenému účelu podľa oblastí použitia vyobrazených na našej webovej stránke pre príslušný produkt, ako napr.:
- Zanedbávanie výrobku (nedostatočná údržba);
- Zmeny na ráme alebo na vidlici (napr. rytie alebo lakovanie);
- Namontovanie a prerábanie ďalších, nami výslovne neschválených komponentov, alebo výmena nami pri dodávke zabudovaných komponentov za komponenty nerovnakého druhu;
- Nadmerné zaťaženie;
- Alebo nadmerné namáhanie iného druhu.
Všetky ostatné komponenty (okrem súčiastok podliehajúcich opotrebeniu - plášte, reťaz, ložiská, atď) majú 2-ročnú zákonnú záručnú lehotu.
We have done this deliberately so that you can clearly see that the new Acros I-Lock headset, which was especially developed for Canyon, no longer requires a conventional A-clamp in the fork steerer.
Headset caps are available in our accessories domain.
Depending upon time of season some models could be in short supply or only available at a later ship date. For the exact availability status of your bike you can contact us by telephone at +49 (0) 261 40 4000 or by email: email@example.com
Cash on delivery (only available to shipping addresses inside Germany):
The simplest kind of payment is by cash on delivery (COD). You pay the postman when your consignment is delivered. The advantage here is that you receive the bicycle without delay. DHL charges a collection fee of € 2,00 regardless of the invoice amount.
If your bike is available within the next three weeks, shortly after being sent an automatic order confirmation you will receive a pre-payment invoice. In order to expedite a smooth processing of your order, please remit payment stating your customer and order number at least seven working days prior to the advised delivery date of your bike. As soon as payment has been received, your bike will be made ready for despatch as quickly as possible. If you have chosen a bike with a delivery date which exceeds three weeks, you will receive an order confirmation immediately upon receipt of your order, and around three weeks before the scheduled delivery date a separate pre-payment invoice. After you have received your invoice then please proceed as described above.
If you collect your bike from our shop, you can pay either by cash or cashcard. Please note the daily limit on your cash card.
Credit card (Visa, Mastercard):
We offer our customers the chance to pay by credit card. Simply enter your credit card details during the order process. Your credit card will not be debited until the ordered articles have been sent.
After receipt of your body data we examine the dimensions and this results in an appropriate size bike for you. If your data is outside our parameters, we recommend that you change to another handlebar width that fits your riding style. The costs of a handlebar exchange amounts to 20€.
The most relevant body measurement for a suitable handlebar width is your shoulder width. After your PPS data has been received, it is checked and compared with standard Canyon specifications.
If your data deviates from our normal parameters, we recommend that you change to another handlebar width in order to achieve your ideal position on the bike.
A handlebar exchange currently costs 20€.
Our staff in the call centre will be pleased to help you should you require any further information.
Magura is recalling a number of Durin Race forks MD 80R and MD 100R. Durin Marathon and Durin SL versions are not affected by this recall. You can check online if your model is affected by the recall at here Should your fork be one of those which is affected, then please stop riding the bike immediately, otherwise serious accidents can occur. During the recall the lower legs will be exchanged. Following the modification the fork is roadworthy again.
You can send the fork directly to Magura at:
Fa. Magura - Stichwort: Rückruf Durin
Stuttgarter Str. 48
72574 Bad Urach
Alternatively, please send the complete bike or disassembled fork to us here at Canyon. Following consultation with us you will then receive a return note free of charge
If you have any further questions, please don't hesitate to contact us.
Canyon bikes are only available as shown on the web or in the Canyon catalogs. Therefore, no changes are possible.
We decide every autumn which models and equipment combinations we will be offering the following year. We determine the number of units to be produced of any particular model and order components from the relevant manufacturers accordingly. The price advantages are then passed on to our customers. Therefore, no changes are possible.
The exception is, of course, changes which are made to the gear ratios on the cassette, handlebar width and stem length. We undertake these changes for a small charge.