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Privacy Policy

Information relevant to the Privacy Policy of Canyon Bicycles GmbH

Canyon Bicycles GmbH (hereinafter referred to as “Canyon”, “we” or “us”) represented by the CEO Mr.Roman Arnold would like to thank you for visiting our website and your interest in Canyon. Your privacy and the security of your personal details are of paramount importance to us at Canyon. We would therefore like to provide you with some information about which personal data is stored when you visit our website and what these personal details are used for.

This Privacy Policy can be accessed, saved and printed out at any time via URL . Since changes in legislation or to our company’s working processes may make an amendment to our existing Privacy Policy necessary, we kindly request that you regularly read the most current version.

This Privacy Policy applies exclusively to the online services offered by Canyon Bicycles GmbH, Karl-Tesche-Straße 12, D 56073 Koblenz, which can be accessed via the websites“ and“. All the websites which fall within the jurisdiction of this Privacy Policy shall be hereinafter referred to as “Canyon- websites or “our websites”.

Personal data means any information concerning the personal or material circumstances of an identified or identifiable individual (the data subject). These include for example your name, address, telephone number, date of birth or e-mail address. Information which we cannot link to your person (or only after an unreasonable amount of research because the personal data has been masked) is not regarded as personal data.

The vast majority of our websites can be used without stating any of your personal data.

3.1. Contact form

Should you elect to contact us using our contact form (accessible at any time via, you will be asked to provide us with your first and surnames, your e-mail address as well as the nature of your enquiry. In addition, you may provide voluntary information about your address and telephone number as well as make a subscription to our Newsletter.

It is entirely your choice whether you provide us with this information; however without this information we may not be able to answer your enquiries satisfactorily or only to a limited extent

3.2. Customer account

In order to make a purchase in our Onlineshop, it is necessary that you provide us with the data we require to process your order correctly. This information normally consists of your first and surnames, your delivery address as well as the desired forwarding and payment methods.

Canyon uses your personal data exclusively to offer you the most comprehensive range of services via the Canyon websites or to react to your enquiries as efficiently as possible. No other use of your personal data is made. Your personal data is not passed to Third Parties, nor is it used for the purpose of advertising unless you have expressly permitted us to do so.

4.1. Contact form

When you use our contact form, the data in particular referred to in clause 3.1 will be collected and processed in order to adequately fulfill your requirements with regard to information.

On making a subscription to the free Newsletter you grant Canyon permission to inform you about the most current products, services, events and special offers in your area of interest at irregular intervals. You can cancel your subscription to the Canyon Newsletter at any time. In order to cancel your subscription, please use the form at

4.2. Customer account

The data which is collected during an online purchase is used solely for the purpose of fulfilling the conditions of sale in accordance with clause 3.2 of this Privacy Policy. The information stored in your customer account will not be used for any other purpose and an evaluation of your log-ins or a matching of your customer data with other details will not take place.

We do not generate any user profiles.

Information stored on our servers about customers will be only in the form of anonymous or pseudonymous data and used solely in the delivery of our varying services or for evaluation purposes. For this purpose general information will be documented, for example when specific content in our range is accessed or which web pages are visited most often.

For this purpose we insert so-called “cookies“ (little text files containing configuration information). The inserted cookies serve the purpose of ascertaining in particular the frequency of website use and the number of users. This is how we learn which areas of our website and other websites our users have visited.

The data stored on these visits cannot, however, be traced back to the user. All the anonymous data collected will not be matched to your personal data in accordance with clause 3 of this Privacy Policy and deleted immediately after the statistical evaluation has been completed.

Most browsers are pre-set in order that accept cookies automatically. You, however, may deactivate the saving of cookies or adjust your browser in such a way that it informs you before cookies are saved. Users who do not accept cookies may not be able to access specific areas of our website.

However, our website is generally open to users, whose browsers do not accept cookies.

Our websites also contain plug-ins to the social network Facebook. These plug-ins are exclusively operated by Facebook. The plug-ins are made visible on our website via the so-called “gefällt mir” button or the Facebook logo. When you visit a sub-page on our website which contains such a plug-in, your browser establishes a link with Facebooks’ servers, thereby transmitting the data contained in the plug-in to your browser, which then integrates this into the page you are currently viewing. The information about your visit to our website is therefore automatically transmitted to Facebook.

If while you are visiting the Canyon website are also simultaneously logged-in to your personal Facebook account (for example via a further browser session), Facebook is able to allocate your visit on our website to your Facebook account. Your active interaction with these plug-ins, for example by clicking on the “gefällt mir” button or by making a comment, means that this data is transmitted directly to Facebook and also stored there. If you wish to prevent such a transmission of data, you must log-out of your Facebook account before visiting the Canyon website.

Information on the extent and purpose of data collection via Facebook as well as the processing and use of your personal data can be viewed on the Privacy Policy page on Facebook at Here you can also find all the relevant information on your statutory rights with regard to your privacy and the possibilities that are available to you in order to protect your privacy.

As you browse the Canyon website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with the Canyon website. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of AdRoll’s and their partners’ targeted advertising.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of the activation of the option on 'anonymous IP' on the website, your IP adress will be shortened and made anonymous in the European Union and all its alliance states. Only in specific cases, your IP adress will be send to a Google server in the USA and shortened there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By downloading and installing the browser plugin you can prevent the storage of cookies and prevent the usage of site related data (including you IP address) to and the processing of this data by Google.

Personal data you send us via our website and e-mail are secure. We undertake to protect your privacy and to treat your personal data confidentially.

If we receive personal data from you, this data is stored on safe servers. Access to the aforementioned servers is only permitted to specially authorized technical, commercial and editorial personnel. These members of staff are required to treat information which comes to their knowledge confidentially and to observe and data protection laws which are in force.

In order to avoid the loss or misuse of data stored by Canyon, we take considerable technical and organizational security precautions which are regularly updated to ensure that they meet the latest technological standards.

Please note, however, that due to the structure of the Internet it is possible that data protection regulations and the above mentioned security precautions may not be observed be other persons or institutions outside our sphere of responsibility. In particular data which is not encrypted – even if this data is transmitted by e-mail – may be read by Third Parties. We have no influence on such circumstances from a technological point of view. It is therefore ultimately the responsibility of the user to protect his personal data from misuse either by means of data encryption or any other means at the user’s disposal.

The personal data collected on Canyon’s websites is stored and processed on various Canyon servers. Your personal data will not normally be passed on to Third Parties and although we do everything within our power to protect your personal data, we may under certain circumstances be required by law or court judgement to reveal information about you to public authorities.

On our websites there are so-called hyperlinks to the websites of other providers. By clinking on these links you will be automatically redirected to the website of the other provider. You will recognize this by the change of the URL among other things.

We accept no responsibility for the treatment of your personal data on these websites by Third Parties since we have absolutely no control over them and cannot guarantee that these institutions observe data protection regulations currently in force. Please inform yourself about the Privacy Policies of the relevant providers on their respective websites.

Canyon stores your personal data only as long as this is in accordance with current law.

Upon request we will be pleased to inform you whether and which data we have stored about you. Should it become apparent that in spite of our efforts incorrect data about you is stored by us, we will amend this incorrect data without delay. Further, should you require that all your personal data is deleted, then this will also carried out upon request without delay. In the event that a deletion of your personal data is not possible on legal grounds, then the aforementioned data will be blocked. Please note, however, that following deletion of your personal data we will not be able to offer you services available on our website or only to a limited extent.

If you have any enquiries pertaining to these matters please contact:

Canyon Bicycles GmbH
Karl-Tesche-Straße 12
D-56073 Koblenz

Should you have any further questions or suggestions concerning Privacy Policy at Canyon Bicycles GmbH or the information contained in this document, please direct these to our appointed Data Protection Administrator.

Dr. Karsten Kinast LL.M. - Solicitor

Kinast & Partner Solicitors
Venloer Straße 24
50672 Köln
Federal Republic of Germany

Status: April 2011

Pure Cycling.