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SERVICE CHAT TALK TO THE PEOPLE THAT BUILD YOUR BIKE:

CHAT IS NOT AVAILABLE RIGHT NOW. WE WILL BE BACK ONLINE SOON.

Our Servicecenter is available today from 08:00. You can reach us on +49 261 40 4000 or send us an e-mail.
Crash Replacement

In the event of an accident or severe crash, the high forces exerted on the frame can lead to structural failure during subsequent use. With our Crash Replacement Programme we offer you the opportunity to replace your damaged Canyon frame at a greatly reduced cost. This offer is valid up to three years after the date of purchase. You will receive a comparable frame without components such as seat post, front derailleur, shock or stem at the prices indicated in the table below.

If requested, we will fit your new frame with components in our service department. This service is subject to a charge. We will be pleased to make you an offer for this service and will get in touch with you if required. Your bike will be returned to you as soon as your order has been cleared and processed.

In order to use the CR service please contact us by email.
Please explain briefly and precisely how the damage was caused. We need this information so we have an idea of what we should be looking for during the examination of your bike frame and its components. Our service department will then discuss with you how we should proceed.

The CR service is limited to the original owner and to damages that compromise the functionality of the bike. We reserve the right to suspend this service if we detect that the damage has been caused wilfully or it is of a merely optical nature. We also wish to expressly point out that it is not possible to change to a different model and that the CR programme is limited to 3 years from the date of purchase.

Crash Replacement MTB*

Model frameset Replacement
price in EUR
Frame - year 1

Replacement
price in EUR
Frame - year 2
Replacement
price in EUR
Frame - year 3
Dude CF 849 1.199 1.349
Grand Canyon AL 299 399 499
Grand Canyon AL SLX 399 549 649
Grand Canyon CF 549 799 899
Grand Canyon CF SL 699 999 1.099
Grand Canyon CF SLX 849 1.199 1.349
Lux CF 999 1.399 1.599
Nerve AL 599 849 949
Nerve AL 29 649 899 1.049
Nerve CF 999 1.399 1.599
Spectral AL 649 899 1.049
Spectral AL 29 649 899 1.049
Spectral Cf 1.299 1.799 1.999
Stitched 199 279 319
Strive AL 849 1.199 1.349
Strive AL MY15 999 1.299 1.599
Strive CF 1.399 1.999 2.299
Torque DHX 849 1.199 1.349
Torque EX 799 1.099 1.299

Crash Replacement Road*

Model frameset Replacement
price in EUR
Frame - year 1

Replacement
price in EUR
Frame - year 2
Replacement
price in EUR
Frame - year 3
Aeroad CF 849 1.199 1.349
Aeroad CF SLX 1.149 1.599 1.849
Endurace AL 299 399 499
Inflite AL 399 549 649
Roadlite AL 289 389 439
Ultimate AL SLX 399 549 649
Ultimate CF SL 599 849 949
Ultimate CF SLX 999 1.399 1.599
Speedmax AL 449 599 699
Speedmax CF 1.999 2.799 3.199
V-Drome 449 599 699

Crash Replacement Fitness*

Model frameset Replacement
price in EUR
Frame - year 1

Replacement
price in EUR
Frame - year 2
Replacement
price in EUR
Frame - year 3
Roadlite AL Disc 299 399 499

Crash Replacement Urban*

Model frameset Replacement
price in EUR
Frame - year 1

Replacement
price in EUR
Frame - year 2
Replacement
price in EUR
Frame - year 3
Urban Design Derailleur Gear 299 399 499
Urban Design Hub Gear 399 549 649
Urban Performance Derailleur Gear 199 279 319

Crash replacement gaffel*

Model Replacement
price in EUR
year 1

Replacement
price in EUR
year 2
Replacement
price in EUR
year 3
Aeroad CF 199 279 319
Aeroad CF SLX Aeroblade 249 349 399
Inflite AL 199 279 319
One One Eight SL 99 139 159
One One Four SL 149 199 239
One One Four SLX 199 279 319
Rude CF (Dude CF) 179 249 279
Speedmax AL 149 199 239
Speedmax CF 199 279 319
Urban F24 149 199 239
Urban F31 129 179 199
Urban F34 109 159 189

* For å oppfylle kravene til "crash replacement" må rammen returneres til oss! "Crash Replacemen" kan ikke kombineres med andre rabatter.

Pure Cycling.