Submit a warranty or guarantee request

Our expert technical team are here to help you diagnose any issues with your pride and joy. Include as much detail as possible.

We need you to give us:

  • some details of the bike
  • an outline of the problem
  • some photos (we recommend using a mobile phone to complete this form)
  • your contact details

Our team will go through your request and contact you with a resolution or with next steps.



What do you need help with?

Warranty and guarantee

What happened to your bike?

Identify the problem

Looking for a quick resolution? Bring your bike to a nearby service partner and let an expert check it over for you. Find a service partner near me .

Your bike

Help us identify your bike

The easiest way to identify your bike is with your serial number.
You can find this on the frame or in your Bike Garage in your Canyon Account.

For example: R02077H32G0625


How to find your serial number

I do not have a serial number

Is this your bike?



We couldn’t find a bike with that serial number

Please get in touch with our customer service centre to identify your bike.

You’ll need to let them know your customer number and any other information relating to the bike and your order.

How to find your serial number

I do not have a serial number

Are you the first owner?

Are you the first owner?

Select the problem

You can add more issues in the next step

Describe the problem

Where’s the problem?

The image is representative and may vary slightly from your bike

Describe the problem

Description

Attach images or files

You can help us to better understand your issue by attaching up to 6 images/files. Please note that files should not exceed 10 MB and must be one of the following types: gif, png, jpg, jpeg, tiff.

Photos we need:

Additional detailed photos: (optional)

No pictures uploaded

Your contact information

Your details
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Bike box

Do you have the BikeGuard box your bike originally came in?
I have a bike box I don't have a bike box

Check the information you’ve provided is correct

If you make any changes, we’ll store all the information in the other steps.

By entering my data and pressing the ‘Send’ button, I agree to my email address and my name being used to answer my contact request.

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