Returns

Because we want you to be 100% satisfied with your purchase, you can return unused bikes and accessories within 30 days of receipt.

Return your bike in 3 steps
  • Register your return by filling in the Returns Contact Form linked below.
  • Once you submit the form, a team member will contact you to arrange the return.
  • We will refund your money as soon as we have received and processed your return.


Please note:
  • If your bike was already damaged when you received it, please report the damage, providing images, using the Warranty and Guarantee form. Get further information here.
  • E-bike returns: when you return an e-bike, it is extremely important to register your return using the returns form, so that we can arrange the shipping via DHL Freight. The bike must be shipped as dangerous goods, because of the battery – if you use the returns form, we will take care of this.
  • Our reboxing videos demonstrate how to securely pack your bike into the Bike Guard (see below).
  • If you want to order a new bike, you can use the model finder to explore our range of models. Model Finder
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