In the event of an accident or severe crash, the high forces exerted on the frame can lead to structural failure during subsequent use. With our Crash Replacement Programme we offer you the opportunity to replace your damaged Canyon frame at a greatly reduced cost. This offer is valid up to three years after the date of purchase. You will receive a comparable frame without components such as seat post, front derailleur, shock or stem at the prices indicated in the table below.

If requested, we will fit your new frame with components in our service department. This service is subject to a charge. We will be pleased to make you an offer for this service and will get in touch with you if required. Your bike will be returned to you as soon as your order has been cleared and processed.

To use the Crash Replacement service please visit our Crash Replacement contact form. You will need to explain briefly and precisely how the damage was caused. We need this information so we have an idea of what we should be looking for during the examination of your bike frame and its components. Our service department will then discuss with you how we should proceed.

The CR service is limited to the original owner and to damages that compromise the functionality of the bike. We reserve the right to suspend this service if we detect that the damage has been caused wilfully or it is of a merely optical nature. We also wish to expressly point out that it is not possible to change to a different model and that the CR programme can only be used once within 3 years of the date of purchase.

Crash Replacement MTB*

Replacement Price in AUD Year 1 Year 2 Year 3
Dude CF 1299 1799 2099
Grand Canyon AL 499 699 799
Grand Canyon AL SLX 599 899 999
Grand Canyon CF 899 1199 1299
Grand Canyon CF SL 1099 1499 1699
Grand Canyon CF SLX 1299 1799 2099
Exceed SLX 1299 1799 1999
Lux CF 1499 2099 2399
Neuron AL 899 1299 1499
Neuron AL 29 999 1399 1599
Spectral AL 1299 1899 2099
Spectral AL 29 1299 1899 2099
Spectral CF 2199 3099 599
Stitched 399 499 599
Strive AL <MY15 1299 1799 2099
Strive AL MY15 1699 2399 2699
Strive CF 2399 3299 3799
Torque DHX 1299 1799 2099
Torque EX 1199 1699 1899
Sender CF 1999 2799 3199

Crash Replacement Road*

Replacement Price in AUD Year 1 Year 2 Year 3
Aeroad CF 1299 1799 2099
Aeroad CF SLX 2299 3199 3599
Endurace AL 499 699 799
Endurace CF 899 1299 1499
Endurace CF SLX 1999 2699 3099
Inflite AL 599 899 999
Roadlite AL 499 599 699
Ultimate AL SLX 699 999 1099
Ultimate CF SL 999 1399 1599
Ultimate CF SLX 1799 2499 2799
Speedmax AL 699 999 1099
Speedmax CF 2999 4199 4799
V-Drome 699 999 1099

Crash Replacement Fitness*

Replacement Price in AUD Year 1 Year 2 Year 3
Roadlite AL Disc 499 699 799

Crash Replacement Urban*

Replacement Price in AUD Year 1 Year 2 Year 3
Urban Design Derailleur Gear 499 699 799
Urban Design Hub Gear 599 899 999
Urban Performance Derailleur Gear 299 499 499

Crash replacement forks*

Replacement Price in AUD Year 1 Year 2 Year 3
Aeroad CF 299 499 499
Aeroad CF SLX Aeroblade 399 599 599
Inflite AL 299 499 499
One One Eight SL 199 299 299
One One Four SL 299 399 399
One One Four SLX 299 499 499
Rude CF (Dude CF) 299 399 499
Speedmax AL 299 399 399
Speedmax CF 299 499 499
Urban F24 299 399 399
Urban F31 199 299 399
Urban F34 199 299 299

CRASH REPLACEMENT CANYON COMPONENTS*

% Saving Year 1 Year 2 Year 3
Seat post -50% -30% -20%
Stem -50% -30% -20%
Handlebar -50% -30% -20%

* In order to fulfil the requirements for Crash Replacement, the frame/fork in question must be returned to us. If replacement is necessary, we reserve the right to retain the defunct parts being replaced. Crash Replacement cannot be combined with other discount offers.