The Canyon Perfect Positioning System (PPS) is our online tool to help you determine the correct size bike for your body measurements.

With the PPS system you simply enter your measurements and our system does the rest. The PPS tool ensures that you are recommended the correct size for a particular bike type as the geometries of our bikes differ. The PPS tool can be found here .

If you have any questions whilst using our PPS tool, a member of our service team will be happy to help - you can contact us via our live chat. Alternatively, you can reach us via the phone or email:

Australia phone: 1 300 712 003, Monday - Friday 08:00 - 18:00
Australia email

New Zealand phone: +61 3 9771 1607, Monday - Friday 10:00 - 20:00
New Zealand email

Our bikes are known throughout the riding community for their industry-leading innovations and excellent quality. We sponsor professionals across all disciplines to get the best feedback and continuously push our products to new heights. On top of that, our direct sales model means that there is no separation between us and our riders. Removing the middlemen not only helps us keep our prices competetive, it also creates a direct line of contact between us and the people who buy and ride our bikes. This direct contact provides us with the unique ability to listen to our riders, quickly adapt our products and pass along the results. For more reasons to buy with Canyon, please visit our website.

The dates indicated on our website are non-binding and estimated dates of delivery. Within 2 working day of placing your order you will be issued an order PDF that states your estimated dispatch date calculated by stock availability and capacity at the factory.

At Canyon we are constantly seeking to improve our after-sales services and offer all of our riders the assistance they need once their bike has been ordered.

Workshop: If your bike has been damaged or just needs a proper tune up, the highly skilled mechanics at our workshop in Koblenz are standing by to get you and your bike out riding as quickly as possible.

Inspection: Send your bike in for a 50 point inspection by our mechanics to make sure your bike is in perfect condition.

Crash replacement: No one tries to crash, but sometimes it happens. That's why for three years after the purchase of your bike, we offer crash replacement services and will replace your damaged frame at a greatly reduced cost. More information can be found on our website here.

Customer service: We're always expanding our customer service to better assist you in whatever way we can. If you need anything at all, please do not hesitate to get in touch with us via our live chat. Alternatively, you can reach us via the phone or email:

Australia phone: 1 300 712 003, Monday - Friday 08:00 - 18:00
Australia email

New Zealand phone: +61 3 9771 1607, Monday - Friday 10:00 - 20:00
New Zealand email

The bike and its components are covered under a two-year warranty, excluding wearing parts. Wearing parts include bearings, seals, cables, cable housing, all lubricants, oil, grease and brake fluid, chain, sprocket, chainrings, brake pads, tyres, bar grips and bar tape, derailleur hangers, among others. Following our two-year statutory warranty we also provide a voluntary guarantee for an additional four years (resulting in a six-year guarantee in total) on frames and forks on road, triathlon, urban and fitness bikes, and on mountain bike frames (excluding bearings and suspension).

Please note: If your bike has been purchased second hand the warranty counts from the day of purchase by the first owner. This does not include Outlet bikes, which have the same guarantee as new Canyon bikes.

Damage to paintwork or anodising is not covered in this time. We reserve the right to repair defective frames and forks or to replace them with a corresponding successor models. Our guarantee starts from the date of purchase and is only valid for the original owner of the bike. The guarantee only covers the above, other costs such as assembly, transport, etc. are not covered.

Damage caused by incorrect or unintended use, such as negligence (lack of care and maintenance), crashes, excessive stress and modifications to the frame or fork including the installation of additional components is not covered by the guarantee. The guarantee also does not cover damage from jumps or overuse of other kinds.

If you have any questions, please feel free to contact us via our live chat. Alternatively, you can reach us via the phone or email:

Australia phone: 1 300 712 003, Monday - Friday 08:00 - 18:00
Australia email

New Zealand phone: +61 3 9771 1607, Monday - Friday 10:00 - 20:00
New Zealand email

If you have a technical question, please visit our Technical Support Center. Here you will find helpful guides covering all aspects of our bikes.

We accept Visa & Mastercard.

If necessary, we are able to accept pre-payment. Please contact us via our live chat. Alternatively, you can reach us via the phone or email:

Australia phone: 1 300 712 003, Monday - Friday 08:00 - 18:00
Australia email

New Zealand phone: +61 3 9771 1607, Monday - Friday 10:00 - 20:00
New Zealand email

The measurements needed are your height, weight, inseam, arm length, shoulder width and torso length.

If you make a claim under the guarantee we will charge you the costs for shipment and modification as well as labour costs in our workshop. The guarantee covers Canyon frames and forks on road, urban, fitness and triathlon bikes, and on mountain bike frames (exlcuding bearings and suspension). We will not pay any other costs if you make a claim under the guarantee.

The easiest way to order a bike from Canyon is through our website! At our homepage simply select the type of bike your're interested in (e.g. Road, Mountain, Fitness) and start shopping.

Our Model Finder located under the "Buying advice" section of our website (Find your Canyon) can help you choose the right Canyon - just select the type of bike you're after and start browsing the different models.

You can also order via our live chat. Alternatively, you can reach us via the phone or email:

Australia phone: 1 300 712 003, Monday - Friday 08:00 - 18:00
Australia email

New Zealand phone: +61 3 9771 1607, Monday - Friday 10:00 - 20:00
New Zealand email

You can change your payment method at any point until payment is complete. Please contact your local Service Centre in Australia or New Zealand to do so.

A full list of the countries we ship to can be found here.

Canyon has offices around the world and all contact details and opening times are listed below. If you're a new customer, please contact your most local Service Centre. If you are contacting us about an order, please contact the Service Centre in the same country that your order was placed.

Australia
Monday to Friday 08:00 - 18:00
Telephone: 1 300 712 003
Contact us

Belgium:
Monday to Friday 9:00 - 17:30
Telephone: +32 1649 02 05 ( Service 0,25€ / min + prix appel)
Contact us

Czech Republic:
Monday to Friday 8:30 - 16:30
Telephone: (+420) 226 259 001
Contact us

Denmark:
Monday to Friday 10:00 - 16:00
Telephone: +45 70204011
Fax : +45 86418383
Contact us

Finland:
Monday to Friday 10:00 - 15:00
Telephone: 040 180 2620
Contact us

France:
Monday to Friday 9:00 - 17:30
Telephone: 0890710132 ( Service 0,25€ / min + prix appel)
Contact us

Germany:
Monday to Friday 08:00 - 19:00
Telephone: +49 (0) 261 40 4000 0
Contact us

Great Britain/Ireland:
Monday to Friday10:00 - 17:00
Telephone: +44 208 5496001
Contact us

Italy:
Telephone: +39 045515527
Contact us

Japan:
Monday to Friday 10:00 - 17:00
Telephone: 050-3786-8496
Contact us

Korea:
Monday to Friday 9:00 - 18:00
Telephone: +82(0)31 698 2577
Contact us

Luxembourg:
Monday to Friday 9:00 - 17:30
Telephone: +32 1649 02 05
Contact us

Netherlands:
Monday to Friday 9:00 - 17:30
Telephone: +31 854831822
Contact us

New Zealand
Monday to Friday 10:00 - 20:00
Telephone: +61 3 9771 1607
Contact us

Norway:
Monday to Friday 9:00 - 17:00
Telephone: +47 45 40 41 400
Contact us

Poland:
Monday to Friday 9:00 - 18:00
Telephone: +48 914 226 966
Contact us

Portugal:
Monday to Friday 9:00 - 17:00
Telephone: +351 922 127 885
Contact us

Slovakia:
Monday to Friday 09:00 - 18:00
Telephone: (+421) 220 510 450
Contact us

Spain:
Monday to Friday 9:00 - 17:00
Telephone: +34 902 995 045
Contact us

Sweden:
Monday to Friday 9:00 - 15:00
Telephone: 08 684 414 40
Contact us

You will need:

  • Spirit level
  • Ruler
  • Dowel
  • A willing helper!

Important: Please wear bike shorts to obtain these measumrents and do not wear shoes. This will ensure the accuracy of your measurements.

If you make a claim under the warranty you will not incur any costs, including no costs for shipment, labour or material.

Once you have selected a specific model on our website you can check the availability of each size and colour by selecting the calendar icon titled "AVAILABILITY" underneath the picture of your selected bike. This will redirect you to a page where estimated shipping dates are displayed.

Products available “FROM STOCK” will be shipped within 10-14 days for countries outside of Europe. If the bike you were looking for is “SOLD OUT” then please get in touch with us and one of our advisors will be happy to help you find the right alternative.

These shipping dates apply only to forthcoming orders. Orders that are already being processed are not affected by changes to these dates.

Please note that all shipping dates are estimates and while typically reliable, are subject to change. If you have any questions, please contact us via our live chat. Alternatively, you can reach us via the phone or email:

Australia phone: 1 300 712 003, Monday - Friday 08:00 - 18:00
Australia email

New Zealand phone: +61 3 9771 1607, Monday - Friday 10:00 - 20:00
New Zealand email

Taxes and duties are inluded in the price of the bike and so no further costs occur upon delivery and the bike is delivered directly to your door.

All of our shipping is done by DHL or UPS and pricing for all countries can be found here.

HEIGHT
Equipment: Spirit level, ruler and a helper.
Important: Take this measurement without shoes

  1. Stand up straight against a wall.
  2. Place the spirit level on your head, ensuring that you keep it horizontal.
  3. Measure and record the distance from the lower edge of the spirit level to the floor.

INSEAM
The inseam is the distance from ground up into the crotch.
Equipment: Spirit level, tape measure and a helper.

  1. Stand straight against a wall with your legs shoulder width apart. If you have a spirit level, you don't have to be against a wall.
  2. Tuck the spirit level between your legs.
  3. Using both hands, pull the spirit level up, firmly into your croth. Try to reproduce the pressure of sitting on a saddle while holding the spirit level horizontally.
  4. Measure and record the distance from the upper edge of the spirit level to the ground.

ARM LENGTH
Equipment: Tape measure, a dowel and a helper.

  1. Let your right arm hang down loosely and reach over with your left hand to grasp your shoulder blade over the shoulder bone.
  2. Find this point with your left hand.
  3. Grab the dowel with your right hand and make a fist, simulating the grip on the handlebar.
  4. Stretch out your right arm horizontally.
  5. Rotate your first until the dowel points upwards.
  6. Measure and record the distance from a point at the edge of your shoulder bone (already fixed by your left hand) to the middle of the dowel.

SHOULDER WIDTH
Equipment: Ruler and a helper.

  1. Feel your way outwards from your shoulder blade until your reach the edge of the shoulder bone. You'll be able to feel this during arm movement.
  2. With a straight body and outstretched arms, measure and record the outermost shoulder bone on the left to the outermost shoulder bone on the right.

TORSO LENGTH
Equipment: Spirit level, ruler and a helper.

  1. Tuck the spirit level between your legs, keeping your torso straight and arms by your side.
  2. Measure and record the distance from the upper edge of the spirit level vertically up to the base of the neck, at the breastbone. Keep the spirit level in a horizontal position.

You can find more information on how to take your PPS measurements here.

The dates indicated on our website are non-binding and estimated dates of delivery. We are dependent on prompt delivery from our component suppliers, therefore when a delivery commitment on the part of the supplier is not met we have no alternative but to pass on this delay in delivery to our customers.

Before we inform our customers about any delay in delivery we of course endeavour to find an alternative solution whenever possible. However, it is often the case that suppliers are unable to deliver components in sufficient quantities to meet our needs within the required time frames. We of course do our level best to keep delivery delays down to an absolute minimum.

If you have any questions a member of our service team will be happy to help - you can contact us via our live chat. Alternatively, you can reach us via the phone or email:

Australia phone: 1 300 712 003, Monday - Friday 08:00 - 18:00
Australia email

New Zealand phone: +61 3 9771 1607, Monday - Friday 10:00 - 20:00
New Zealand email

Delivery outside of Europe typically takes 10-14 working days, from the point of dispatch.

Once your order has shipped you will receive an e-mail with a tracking number to monitor its status via UPS or DHL.

Canyon does not charge any payment fees when paying via credit card or prepayment.

Please note: when paying for your bike you are making a payment in Australian Dollars to Canyon Germany. We advise checking with your bank regarding their fees with international card payments and international money transfers.

Any bank fees are to be payed by the customer and Canyon is not responsible for any bank fees charged.

You have the opportunity to test ride our bikes at the Canyon.Showroom in Koblenz, Germany. Please note that we do not assemble every individual model in all available frame sizes. To ensure the model you desire is available for a rest-ride, please contact our service team via our live chat. ALtnernatively, you can contact our service team based in Koblenz over the phone by calling +49 (0) 261 40 4000 Monday - Friday 09.00 - 19.00, or by email.

It is only possible to do test-rides in the Canyon.Showroom vicinity. Bike tours are not possible.

The Australian and New Zealand offices do not offer the possibility to view or test ride bikes.

The warranty is invalidated by resprays, as we are unable to influence the type of respray and preliminary work.

If you plan to have your order delivered to an EU address and then ship it outside of the EU yourself, you can receive a refund of the VAT.

All orders with shipping addresses within the EU have the county’s VAT included in the order price. If you intend to send your order out of the EU be sure to notify us when your order is placed and we will attach an exportation certificate. The Import/Export Customs Service in the EU country of exit must stamp this certificate. After it has been stamped you need to send us the ORIGINAL VAT claim (not a copy). As soon as we receive the original form, we will be able to refund the VAT. The process should be completed within 30 days of your orders delivery.

IMPORTANT: To claim the VAT refund the billing address must be outside of the EU and the delivery address must be in the EU.

Customs and import duties may also be payable on deliveries abroad. These charges are to be carried out by the recipient of the goods. Canyon Bicycles has no influence on these charges.

Please send the original documents to:

Canyon Bicycles GMBH
Att. Auftragsbearbeitung (Order Processing)
Karl-Tesche-Straße 12
56073 Koblenz
Germany

Please note: A VAT form is not needed for items with a value of 1000 € or under.

All Canyon bikes are shipped as illustrated and described. Selecting alternative component configurations (including alternative stem lengths, seatposts, handlebar widths, gear ratios) is not possible when placing an order at the moment due to current limitations in our system.

However, from experience over 90% of our customers are satisfied with the component specification that we select for each model and size. This information is easy to find in the geometry and spec tables displayed under every model. We apologise for any inconvenience this may cause.

Country:Germany
Account Name:Canyon Bicycles GmbH
Address: Karl Tesche Strasse 12, Deutschland, 56073, Koblenz
Bank name: Sparkasse Koblenz
Sort Code: 57050120
Account Number: 58000720
IBAN: DE 88 57050120 0058000720
IBAN: DE52 5705 0120 0000 6005 51 (for Australia/New Zealand)
BIC: MALADE51KOB

Please include your customer ID and order number with your bank transfer to ensure your bike gets delivered as soon as possible.

You are paying in AUD and the international bank transfer charges are carried by the customer.

After a test-ride, it is not possible to buy that exact bike as it is exclusively for test-rides at the Canyon.Showroom. You can however, order exactly the same model whilst at the Canyon.Showroom, or take a look at our Bikes to Go.

For more information, please visit the Bikes to Go FAQ.

Express bikes are bikes that are on stock and can therefore be shipped quickly. There are three possible options when considering purhcasing an Express Bike:

Available from stock These are stored ready for dispatch and can be shipped within 2-3 working days.
Bikes in 30 days Here you can find bikes that will be produced and ready to ship in the next 30 days.
Bikes to Go These bikes are available directly in our showroom. For more information please see this FAQ.

We accept MasterCard and Visa.

This is possible as long as your local dealer offers this service. If you wish to register a complaint about accessories such as from Magura or Manitou you can do so by taking your original Canyon invoice to your local dealer. Alternatively you can also send the components straight to the relevant service centre.

Taxes and duties are inluded in the price of the bike and so no further costs occur upon delivery and the bike is delivered directly to your door.

Please visit our Events page for specific information on current Canyon events. While we indicate which events offer test rides, we cannot confirm the exact bikes that will be available.

Bikes to Go are bikes that are available immediately from the Canyon.Showroom. These bikes are already packed into the Bike Guard and can be taken away with you that same day.

Please note, Bikes to Go cannot be ordered online or over the phone and cannot be reserved in advance.

The Bikes to Go section of our website can be found here.

When your order is placed, the amount due will be booked on your card as a pending transaction. Your card will be charged only when your bike is ready to ship. As soon as the payment is complete, your bike can ship.

If no one is at your address when your order is delivered the delivery service will leave a notice in your mailbox. Your order must then be retrieved from the indicated shipping center within seven days. Please be sure to bring a photo ID when retrieving your order. After seven days if your bike has not been picked up it will be returned to Canyon. If this happens please use our live chat to contact us. Alternatively, you can reach us via the phone or email:

Australia phone: 1 300 712 003, Monday - Friday 08:00 - 18:00
Australia email

New Zealand phone: +61 3 9771 1607, Monday - Friday 10:00 - 20:00
New Zealand email

If you are not at home when your order is delivered your neighbour or an authorised person can accept the package in your place.

All suspension struts are covered by a two-year manufacturer's warranty. This does not cover wearing parts such as lubricants, bushes and seals.

In case of a defect in a component such as this, we only need the component sent to us. If you can disassemble and reassemble the bike yourself, you only need to send us the defective part.

Canyon retains the right to require a full inspection of a bike if deemed necessary by the service team.

Unfortunately we aren't able to offer Paypal in Australia and New Zealand.

Once your order has shipped we will send you an e-mail with your UPS or DHL tracking number. From the point of shipment we no longer have control of when it will be delivered. If you require a specific delivery date please contact UPS or DHL.

All prices include GST so there is no additional duties and taxes payable when your bike enters the country. The only additional cost is shipping which is $199 to Australia and $249 to New Zealand.

It is possible to make changes up until your order enters the shipping process.

Pleast contact us via our live chat. Alternatively, you can reach us via the phone or email:

Australia phone: 1 300 712 003, Monday - Friday 08:00 - 18:00
Australia email

New Zealand phone: +61 3 9771 1607, Monday - Friday 10:00 - 20:00
New Zealand email

We can change the billing or shipping address only if it is in the same country as the original order. If you require an address change to ao different country we will have to create a new order.

Please note, addresses can only be changed up until the shipping process begins.

For assistance, please contact us via our live chat. Alternatively, you can reach us via the phone or email:

Australia phone: 1 300 712 003, Monday - Friday 08:00 - 18:00
Australia email

New Zealand phone: +61 3 9771 1607, Monday - Friday 10:00 - 20:00
New Zealand email

You are charged in your local currency (AUD or NZD). Therefore no conversion costs occur.

Credit card
Some card issuers might charge you an international payment fee. Please check with your card issuer or bank beforehand.

Bank transfer
International bank transfer fees occur which have to be carried by the customer. Please check with your bank in beforehand.

We give a statutory 2 year warranty on frame paintwork excluding damage caused by external forces or chemical-based detergents.

The crash replacement service is restricted to the first owner of the bike and to damage which adversely affects the bike's function. We reserve the right to refuse this service in specific cases if we find that the damage has been caused maliciously or the damage is purely superficial. At this point we would expressly like to state that changing to a different model is not possible and the service can only be used once in a 3-year cycle.

Please visit the Crash Replacement section of our website for more information.

Canyon sells its bikes directly and exclusively over the Canyon website and at our Showroom in Koblenz. By direct sales we can offer our bikes with a substantial price advantage and without compromises in quality or service. Our trained staff and the PPS system provide for an optimal consultation and size selection.

Your bike will delivered in our patented Bikeguard to ensure it is delivered in excellent condition. All Canyon bikes are completely and carefully assembled at the Canyon.Factory in Koblenz, Germany where they are adjusted and test ridden. To ship, we remove the wheels and handlebar, attaching them securely to your bikes frame. Once delivered, assembling your bike is a quick and simple process.

Canyon bikes are finely adjusted and packed by qualified technicians before being shipped out. For the most protection, certain parts of the bike such as the wheels, saddle, pedals and handlebars are removed and carefully arranged. Upon delivery you will need to reassemble the bike by following the specific instructions laid out in the manual.

A hardcopy of the manual will be included in your delivery, but there are also digital manuals as well as instructional videos online:

  • Mountain bike assembly video
  • Road bike assembly video

You will also be supplied with the tools required to put your bike together. If you continue to have difficulty please don’t hesitate to contact us via our live chat. Alternatively, you can reach us via the phone or email:

Australia phone: 1 300 712 003, Monday - Friday 08:00 - 18:00
Australia email

New Zealand phone: +61 3 9771 1607, Monday - Friday 10:00 - 20:00
New Zealand email

Your email address will be our main method of contacting you. All information regarding your order, such as payment information and shipping notices, will be sent to the email address provided.

Your data will not be passed on to third parties or used for advertising purposes.

Every bike comes with a 30 day right of return. This means if your bike doesn’t fit, or wasn’t quite what you expected you will be able to return it free of charge within 30 days of its delivery. All returns should be accompanied with original packaging, paperwork, receipt and Certificate of Origin. For further instruction on how to return your bike please contact your us via our live chat. Alternatively, you can reach us via the phone or email:

Australia phone: 1 300 712 003, Monday - Friday 08:00 - 18:00
Australia email

New Zealand phone: +61 3 9771 1607, Monday - Friday 10:00 - 20:00
New Zealand email

It takes approximately 2 weeks for bikes that are in stock to leave the factory as they need to be altered for Australian/New Zealand standards. Once ready and shipped, it leaves it takes approximately 7-10 working days for delivery.

Bikes sent to Australia should pass straight through without delays.

New Zealand customers will need to fill out a "Trade Single Window - Client Registration Application" form if they haven't done this before (only needs to be filled out once). Once this form is completed and emailed to NZ customs your bike should be cleared by customs NZ. You can access this form here.

It is required by New Zealand law to register with customs when importing a good with a value greater than 1000 NZD. Customs will contact you when your order has arrived to NZ and will ask you to fill out this form.

Once filled out please send it by email to clientcodes@customs.govt.nz

You can also complete the form before delivery.