Terms & Conditions

1. General, Customers, Language

(1) All offers, sales contracts, deliveries and services made on the basis of any orders by our customers (each, a "Customer“) through our online shop www.canyon.com (the "Internet Shop“), including orders by telephone, e-mail, fax, or mail shall be governed by these general terms and conditions of sale (the "General Terms and Conditions“).In addition, all sales in our Showroom shall also be governed by these General Terms and Conditions insofar as they do not specifically regard distance selling.
(2) The product offerings in the Internet Shop are directed to both Consumers and Business Customers (as defined below), but in each case only to end users. For the purpose of these General Terms and Conditions, (i) a „Consumer“ is any individual entering into the contract for a purpose not related to his or her business, trade or self-employed professional activity (Sec. 13 of the German Civil Code), and (ii) a "Business Customer“ is a Customer (whether an individual, company or partnership vested with legal capacity) who enters into the relevant contract in the conduct of its business or its self-employed professional activity (Sec.14 (1) of the German Civil Code).
(3) Standard business conditions of the Customer do not apply, regardless of whether or not we expressly object to them in a particular case.

2. Conclusion of Contract

(1) Our offerings published in the Internet Shop, in catalogues, and in our Showroom are non-binding.
(2) By placing an order in the Internet Shop (which requires prior registration and acceptance of these General Terms and Conditions), the Customer makes a binding offer to purchase the relevant product. The offer shall remain valid and binding for a period ending on the end of the 5th calendar day following the day of the offer. We are able to accept the order within this period.
(3) Without undue delay upon receipt of the order, we will send to the Customer by e-mail a confirmation of receipt, which shall not constitute an acceptance of the order. The order shall be deemed to be accepted by us either upon subsequent (e-mail) acceptance of the order or by dispatching the product. The sales contract with the Customer shall not become effective until our acceptance.
(4) Any Customer who is a Consumer shall be entitled to revoke the offer and return the product in accordance with the cancellation and return policy as separately made available to the Customer in connection with the e-mail confirming receipt of the order.
(5) In case the Customer asks for a cost estimate for repair work, in order to avoid unnecessary long service time for customer bicycles, the Customer has to declare within two weeks after receipt of the requested cost estimate whether he wants to accept or decline our offer. In case the Customer does not make a declaration within two weeks, we will provide an appropriate grace period of one week. After expiry of the grace period without a declaration of the Customer, we will assume that he declines our offer and will in this case return the product at the shipping costs of the Customer. We will also inform the Customer separately of this consequence in connection with our information regarding the grace period.

3. Prices and Payment

(1) Our prices are displayed in CHF and EUR, and include statutory VAT (GST), but are net of shipping costs. Any customs duties and similar public charges shall be borne by the Customer.
(2) Unless expressly otherwise agreed by us, all shipments by us shall require advance payment (to be made in the manner specified in our order form) upon receipt of an invoice (which may be sent by e-mail and included in our notice of acceptance). Upon the Customer’s request, to be made in the order form, we will deliver the product against payment of the invoiced amount in our store in Karl-Tesche-Straße 12, D-56073 Koblenz.
(3) The Customer shall have no right of set-off or retention, except to the extent that the counterclaim has not been disputed by us or been determined by a final and binding decision.

4. Dispatch of the Product

(1) We shall dispatch the product prior to or on the date of dispatch (i. e. the date on which the product is handed over by us to the carrier), as set out on the offer page when the Customer places the order; provided, however, that any such date of dispatch shall be only approximate and may therefore be exceeded by up to two business days. If no date of dispatch is indicated, we shall dispatch the product at the latest within five business days for products specified as "AVAILABLE FROM STOCK“ (subject to a prior sale permitted pursuant to subsection 2 below) and within three weeks for any other products. Any such time period relevant to determine the date of dispatch shall begin upon receipt by us of the full purchase price (including VAT and shipping costs).
(2) In the event that the product has, upon placement of the offer by the Customer, been identified in the Internet Shop as "AVAILABLE FROM STOCK“, we will keep sufficient quantity of the product in stock during a period of five business days following our acceptance of the order; unless payment is received by us within such period, we shall be free to otherwise sell the product. In such case, we shall dispatch the product during such period of five business days only as long as a sufficient quantity of the product is in stock. Otherwise, a period of three weeks as from the receipt of payment shall be deemed to be agreed upon for the dispatch of the product.
(3) In the event that our supplier fails to deliver in a timely manner any products which were not identified on the offer page in the Internet Store (at the time of the order) as „AVAILABLE FROM STOCK“ or were sold out pursuant to subsection 2, the relevant date of dispatch pursuant to subsections 1 and 2 shall be extended until delivery is made by our supplier plus an additional period of two business days, but in no event by a period of more than three weeks. Any such extension shall be subject to the proviso that we have without undue delay ordered the relevant products from the supplier and that our supplier’s failure to timely supply the products is not a result of our fault or negligence.
(4) In the event that the product is no longer available, or cannot be timely delivered, for any of the reasons set out in subsection 3, we shall without undue delay inform the Customer thereof. In these cases, we will make an individual agreement with the customer regarding the time of delivery. If the product is no longer available from our suppliers within the foreseeable future, we shall be entitled to terminate the sales contract. In case of any such termination, we shall without undue delay reimburse the Customer any payments which the Customer has made to us in respect of the order. The legal rights of the Customer resulting from late delivery shall not be affected by this provision; provided, however, that the Customer may claim damages only subject to the provisions of Section 8 of these General Terms and Conditions. In the event that the product is permanently not available, we will not accept the order. In this case, a sales contract with the Customer shall not become effective.
(5) In the event that we fail to keep or communicate a date of delivery, the Customer shall provide an appropriate grace period that may not be less than one week. After this grace period, the customer is entitled to cancel the delivery.
(6) In case the Customer does not apply with an agreed pickup date, we will provide an appropriate grace period of one week and reserve our right of rescission of the contract. We will also inform the Customer separately of this consequence in connection with our information regarding the grace period.

5. Shipment, Insurance and Passing of Risk

(1) Canyon bikes are fully assembled and adjusted by qualified technicians in our factory. Specific components (wheels, seat posts, pedals, handlebars) are removed for safety reasons prior to shipment. For this reason the consumer must fit these parts when he receives delivery of his bike. Written information on how to fit wheels, seat posts, pedals and handlebars as well as the necessary tools are included with the delivery of the bike. In addition, a video explaining how to fit the required parts is available on the Canyon website. If necessary, telephone support on how to fit parts is available from the Canyon Service Center.
(2) Unless expressly otherwise agreed upon, we shall be free to determine the appropriate mode of shipment and to select the carrier at our reasonable discretion. We shall bear the risk of transport in case the Customer is a consumer.
(3) If the Customer is a Consumer, the risk of accidental destruction, damage or loss of the delivered product shall pass to the Customer upon delivery of the product to the Customer or upon the Customer’s default of acceptance. In all other cases, such risk shall pass to the Customer upon delivery of the product by us to the carrier.
(4) The Customer shall bear the shipping costs. The shipping costs include the costs for a transport insurance against the usual risks of transportation. We will inform the Customer of the shipping costs in the order form.
(5) The Customer shall bear the usual return shipping costs when exercising the right to revoke in case the delivered product is consistent with the ordered product and the price of the returned product does not exceed EUR 40.00, or in case of a higher price, if the Customer has not paid or had not made an agreed partial payment at the time when exercising the right to revoke.

6. Warranty, Guarantee, Return Policy

(1) If the delivered goods are defective, the customer may demand that we fix the defect or that we deliver non-defective goods.
(2)We may refuse to remedy a defective product in the manner requested by the Customer if such remedy would result in unreasonable costs.
(3) If the remedy (supplementary performance) pursuant to Section 7 fails or cannot reasonably be expected from the Customer or we refuse to so remedy the defect, the Customer shall be entitled to terminate the sales contract, reduce the purchase price or claim damages or frustrated expenses, in each case in accordance with applicable law; provided, however, that damage claims of the Customer shall be subject to the provisions contained in Section 8 of these General Terms and Conditions.
(4) The statutory warranty is valid for two years from the date of delivery. In the case of used goods, which have been examined or maintained and reconditioned, in accordance with the manufacturer's specifications, the statutory warranty is valid for a period of one year, if the customer is the end-user.
(5) In addition to the statutory warranty, we voluntarily grant for 2008 models and onwards an extended guarantee of 6 years in total from the date of purchase (5 years for all models prior to 2008) for Canyon frames and Canyon forks on road and triathlon machines as well as on mountainbike frames, excluding bearings and shocks as well as damages to the paintwork/anodisation.
(6) Without any limitation of the statutory warranty rights of the Customer, our voluntary guarantee is subject to the following additional conditions:
(i) The guarantee does not cover damages caused by inappropriate or unspecified use according to the fields of use for the particular product as described on our website, as for example: Neglect of product; modifications to frame or fork (for example engravings or lacquering); crash; excessive load; jumps; mounting and alteration of additional components that were not expressly approved by us or replacement of our original components by components that do not have a similar quality.
(ii) We reserve the right to repair damaged frames and forks or replace them with a new model.
(iii) In the event that it is necessary to change frame and/or fork we will replace them in the original colour subject to availability. Should the original colour no longer be available, it may be that there are deviations from the original colour.
(iv) Guarantee rights are limited to the aforementioned and any additional incurred costs (such as assembly, transport, etc.) and additional costs for assembly or material due to a model-change are not covered. Within the framework of our voluntary guarantee, the Customer shall bear these costs.
(v) Our guarantee is valid and only for the original buyer of the product.
(7) Besides the statutory revocation right, of which we will inform you separately, we voluntary provide for our customers a 30 day return policy. The 30 day period starts once the customer receives the goods and is complied with by return of the goods to us within 30 days. The statutory revocation right remains unaffected. Download

7. Liability

(1) In cases of intent and gross negligence, we shall be liable to the Customer in all cases of contractual and non-contractual liability – in accordance with the statutory provisions for damages or compensation of wasted expenses.
(2) In other cases we shall only be liable – unless otherwise stipulated in paragraph 3 – in the event of a breach of a contractual obligation, the fulfilment of which is essential for the proper fulfilment of the contract, and on the observance of which you as the customer may rely on under normal circumstances (cardinal duty). Compensation is limited to typical, foreseeable damage. In all other cases, our liability is excluded subject to the provision in paragraph 3.
(3) Our liability for damages arising from personal injury and under the Product Liability Act shall remain unaffected by the above-stated limitations and exclusions of liability.

8. Data Protection

(1) Our Data Protection Statement is part of these Terms and Conditions. You can find the Data Protection Statement here.

9. Applicable Law

(1) Any contracts entered into between us and the Customer shall be governed by the laws of the Federal Republic of Germany under exclusion of the UN Convention on the International Sale of Goods (CISG), without prejudice to any mandatory conflict of laws provisions.