Who delivers the e-bikes (DHL or a forwarding agent)?
DHL Freight ship all of our E-Bikes. This is because our E-Bikes are heavier and larger than a traditional bike.
An E-Bike is classified as Class 9 dangerous goods because of the battery.
Disclaimer of Liability
Canyon consistently strives to ensure the quality and accuracy of the information contained in this Technical Support Centre. Any repairs or adjustments which you carry out on your bike are entirely at your own risk. If you are in any doubt what to do, you should send your bike to Canyon or take it to another qualified specialist. Canyon gives no guarantee or accepts no liability for any of the information contained in this Technical Support Centre.
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