I live in Switzerland, and I want to buy a Canyon bike in Germany and pick it up at the Showroom. What do I have to bear in mind when collecting the goods and exporting them to Switzerland?

Special order collection process for Swiss residents:
For customers living in Switzerland, we offer a ‘cross-border service’, which entitles you to a full VAT refund on your purchase (without service fee). We offer this service in collaboration with the service provider Global Blue. To use the service, you must first register with Global Blue www.globalblue.com.

If you are already registered with Global Blue, you can start using the cross-border service for Switzerland via the above registration link.

The process
Send your original receipt and your tax-free cheque – including valid customs stamp – in the postage-paid envelope to Global Blue. You will receive the receipt, tax-free cheque and envelope when you purchase and collect your goods in the Showroom. After a processing time of 4-6 weeks, Global Blue will refund the amount to the account or credit card you specified. Please note: the cross-border service does not allow cash withdrawal at a Global Blue counter.

Please note
We can only refund VAT if you follow the procedure described above. VAT refunding is a voluntary service provided by Canyon. No legal claim exists to this service.