Orders, shipping and returns
Tracking your Canyon order is as easy as riding a bike! Check the shipping status or change your details easily. If you need to cancel or return your order, we can help here, too.
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Shipping your bikeInformation about how we ship your bike to you.
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Track your orderUse our tracking system to see the latest updates regarding your Canyon order.
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Return your bikeQuick and easy steps to return your bike to us.
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Cancel part or all of my orderChanged your mind about your order? Cancel all or part of your order here.
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Change my shipping addressNeed to send your order to an alternative address? Find out how to do that here.
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Bike Guard dimensionsFind out the dimensions of our Bike Guard for all our bikes.
Still need a hand?
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Start chat
Live Chat
Chat to a Canyon expert.
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Get started
Email us
Use our contact form to explain your issue.
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+49 (0)261 9490 3000
Call us
Mon-Fri 8am - 7pm (CET)
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