Canyon | SERVICE & SUPPORT | Exchange & Returns

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Date of invoice

When exactly did you purchase your bike?

personal data

First Name

LAST NAME

Street

postal code

City

Country

Bike & contact information

Model name

Customer number

Day time telephone

When can we best reach you (Time)?

Alternative telephone

E-Mail

Please briefly and accurately describe the reasons for your return. You have 750 characters available.

Upload photos

We ask customers to only send photos on the return form if their bike has been damaged through shipping. Please include images with other enquiries if they will assist understanding.

Shipping

Would you like to bring your bike back to us or send it by post? I would like to personally bring my bike back to Canyon I would like to send my bike back via post (only possible in Germany)

We will discuss your inquiry with you before processing it. This choice is only applicable in cases where your bike requires maintenance in our workshop.

confirmation

Yes, I have read, understood and accept the General Terms and Conditions of Canyon Bicycles GmbH.

Exchange & Returns

Please fill out all orange marked fields and shorten the text if necessary.