Crash Replacement
In the event of an accident or severe crash, high forces exerted on the frame can lead to structural failure during subsequent use. With our Crash Replacement scheme, you can replace your damaged Canyon frame at a greatly reduced cost.

Conditions and procedure
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This offer is valid up to three years after the date of purchase.*
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You will receive a comparable frame without components (seatpost, derailleurs, shock, stem, etc.) at the prices listed in the table below.
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To use the Crash Replacement service please use our Crash Replacement contact form.
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You will need to explain briefly and precisely how the damage was caused. We need this information so we have an idea of what we should be looking for during the examination of your bike frame and its components. Our service department will then discuss with you how we should proceed.
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You caused the damage yourself. Offer not valid for damage caused by a 3rd party.
* Offer subject to availability of the specific component.
Please note
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The Crash Replacement service is limited to the original owner and to damages that compromise the functionality of the bike.
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You can only use the Crash Replacement service once within 3 years of the date of purchase.
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We reserve the right to withhold this service if we ascertain that the damage has been caused purposefully or it is only cosmetic damage.
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When you make use of the Crash Replacement service, your damaged, irreparable item passes into our ownership.
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It is not possible to change to a different model of bike.
If requested, we will fit your new frame with components in our service department. This service is subject to a charge. We will be pleased to make you an offer for this service and will get in touch with you if required. Your bike will be returned to you as soon as your order has been cleared and processed.
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Crash Replacement prices: mountain bikes*
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Replacement Price in NOK Year 1 - Year 3 Dude CF 10.899 NOK Exceed CF SL 10.299 NOK Exceed CF SLX 14.499 NOK Exceed CFR 21.799 NOK Grand Canyon AL (M044) 1.899 NOK Grand Canyon SL (M083) 2.699 NOK Grand Canyon SL (M035/M049) 3.399 NOK Grand Canyon AL SLX (M048) 3.599 NOK Grand Canyon AL SLX WMN (M058) 4.599 NOK Lux CF (M031) 14.499 NOK Lux CF SL (M073) 14.499 NOK Lux CF SLX (M063) 18.199 NOK Neuron AL (all models) 7.899 NOK Neuron CF SL 14.499 NOK Neuron CF SLX 18.199 NOK Neuron:ON 18.199 NOK Sender AL 14.499 NOK Sender CF 20.599 NOK Sender CFR 21.799 NOK Spectral AL 9.699 NOK Spectral CF 15.699 NOK Spectral CFR 19.399 NOK Spectral:ON 18.199 NOK Stitched 360 3.399 NOK Stitched 720 10.899 NOK Strive AL 10.899 NOK Strive CF (MY18 and older) 18.199 NOK Strive CF (MY19) 15.699 NOK Strive CFR 20.599 NOK Torque AL 10.899 NOK Torque CF 15.699 NOK
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Crash Replacement prices: road bikes*
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Replacement Price in NOK Year 1 - Year 3 Fork for Aeroad CF SL/SLX and CF SL Disc/CF SLX Disc 3.599 NOK Fork for Endurace AL/AL Disc 1.899 NOK Fork for Endurace CF 1.899 NOK Fork for Endurace CF SL/CF SL Disc and Ultimate CF SL/CF SL Disc 1.899 NOK Fork for Endurace CF SLX/CF SLX Disc and Ultimate CF SLX/CF SLX Disc 2.899 NOK Fork for Grail AL/CF SL/CF SLX 2.399 NOK Fork for Inflite AL SLX/CF SL/CF SLX 2.899 NOK Fork for Speedmax CF 2.999 NOK Fork for Speedmax CF SLX 4.599 NOK Aeroad CF SL/CF SL Disc 10.899 NOK Aeroad CF SLX/CF SLX Disc 14.499 NOK Endurace AL/ AL Disc 2.999 NOK Endurace CF 7.899 NOK Endurace CF SL Disc 10.899 NOK Endurace CF SLX Disc 14.499 NOK Grail AL 2.699 NOK Grail CF SL 10.899 NOK Grail CF SLX 14.499 NOK Cockpit für Grail CF SL/SLX 4.599 NOK Inflite AL SLX 3.599 NOK Inflite CF SL 10.899 NOK Inflite CF SLX 14.499 NOK Speedmax CF 9.699 NOK Speedmax CF SLX 19.399 NOK Ultimate CF SL/CF SL Disc 10.899 NOK Ultimate CF SLX/CF SLX Disc 14.499 NOK Ultimate CF EVO 21.799 NOK Ultimate CFR 21.799 NOK
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Crash Replacement prices: fitness bikes*
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Replacement Price in NOK Year 1 - Year 3 Fork for Roadlite AL 1.699 NOK Fork for Roadlite SL/CF 1.899 NOK Roadlite AL 2.399 NOK Roadlite SL 3.399 NOK Roadlite CF 7.899 NOK Pathlite 2.099 NOK Pathlite SL 2.999 NOK
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Crash Replacement prices: urban bikes*
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Replacement Price in NOK Year 1 - Year 3 Fork for Commuter Sport 5.0 (MY19) 1.099 NOK Fork for Commuter 3.0/4.0 (MY19) 1.099 NOK Fork for Commuter 3.0/4.0/5.0/6.0 (MY18 and older) 1.699 NOK Fork for Urban 5.0 1.699 NOK Fork for Commuter (Sport) 7.0/8.0 2.399 NOK Fork for Urban 8.0 2.399 NOK Commuter 3.0/4.0 1.899 NOK Commuter (Sport) 5.0/6.0 3.399 NOK Commuter (Sport) 7.0/8.0 6.299 NOK Urban 5.0 3.399 NOK Urban 8.0 6.299 NOK
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Crash Replacement prices: Canyon components*
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Saving (%) Year 1 - Year 3 Seatpost -40 % Stem -40 % Handlebar -40 % Cockpit -40 %
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*To fulfil the requirements for Crash Replacement, the frame/fork in question must be returned to us. If replacement is necessary, we reserve the right to retain the broken parts being replaced. Crash Replacement cannot be combined with other discount offers.