In the event of an accident or severe crash, the high forces exerted on the frame can lead to structural failure during subsequent use. With our Crash Replacement Programme we offer you the opportunity to replace your damaged Canyon frame at a greatly reduced cost. This offer is valid up to three years after the date of purchase. You will receive a comparable frame without components such as seat post, front derailleur, shock or stem at the prices indicated in the table below.

If requested, we will fit your new frame with components in our service department. This service is subject to a charge. We will be pleased to make you an offer for this service and will get in touch with you if required. Your bike will be returned to you as soon as your order has been cleared and processed.

To use the Crash Replacement service please visit our Crash Replacement contact form. You will need to explain briefly and precisely how the damage was caused. We need this information so we have an idea of what we should be looking for during the examination of your bike frame and its components. Our service department will then discuss with you how we should proceed.

The CR service is limited to the original owner and to damages that compromise the functionality of the bike. We reserve the right to suspend this service if we detect that the damage has been caused wilfully or it is of a merely optical nature. We also wish to expressly point out that it is not possible to change to a different model and that the CR programme can only be used once within 3 years of the date of purchase.

Crash Replacement MTB*

Replacement Price in NZD Year 1 Year 2 Year 3
Dude CF 1499 2099 2399
Grand Canyon AL 599 799 899
Grand Canyon AL SLX 699 999 1199
Grand Canyon CF 999 1399 1599
Grand Canyon CF SL 1299 1799 1999
Grand Canyon CF SLX 1499 2099 2399
Exceed SLX 1499 2099 2399
Lux CF 1599 2199 2499
Neuron AL 1099 1499 1699
Neuron AL 29 1199 1599 1899
Spectral AL 1499 2099 2399
Spectral AL 29 1499 2099 2399
Spectral CF 2599 3699 4199
Stitched 399 599 699
Strive AL <MY15 1499 2099 2399
Strive AL MY15 1999 2799 3199
Strive CF 2799 3899 4399
Torque DHX 1499 2099 2399
Torque EX 1399 1999 2299
Sender CF 2099 2999 3399

Crash Replacement Road*

Replacement Price in NZD Year 1 Year 2 Year 3
Aeroad CF 1499 2099 2399
Aeroad CF SLX 2699 3799 4299
Endurace AL 599 899 999
Endurace CF 1099 1499 1699
Endurace CF SLX 2299 3199 3699
Inflite AL 699 999 1199
Roadlite AL 499 699 799
Ultimate AL SLX 799 1099 1199
Ultimate CF SL 1199 1699 1899
Ultimate CF SLX 2099 2899 3299
Speedmax AL 799 1099 1299
Speedmax CF 3499 4899 5599
V-Drome 799 1099 1299

Crash Replacement Fitness*

Replacement Price in NZD Year 1 Year 2 Year 3
Roadlite AL Disc 599 799 899

Crash Replacement Urban*

Replacement Price in NZD Year 1 Year 2 Year 3
Urban Design Derailleur Gear 599 799 899
Urban Design Hub Gear 699 999 1199
Urban Performance Derailleur Gear 399 499 599

Crash replacement forks*

Replacement Price in NZD Year 1 Year 2 Year 3
Aeroad CF 399 499 599
Aeroad CF SLX Aeroblade 499 699 699
Inflite AL 399 499 599
One One Eight SL 199 299 299
One One Four SL 299 399 499
One One Four SLX 399 499 599
Rude CF (Dude CF) 399 499 499
Speedmax AL 299 399 499
Speedmax CF 399 499 599
Urban F24 299 399 499
Urban F31 299 399 399
Urban F34 199 299 399

CRASH REPLACEMENT CANYON COMPONENTS*

% Saving Year 1 Year 2 Year 3
Seat post -50% -30% -20%
Stem -50% -30% -20%
Handlebar -50% -30% -20%

* In order to fulfil the requirements for Crash Replacement, the frame/fork in question must be returned to us. If replacement is necessary, we reserve the right to retain the defunct parts being replaced. Crash Replacement cannot be combined with other discount offers.