Help Centre
On this page you will find all information about products and services - from purchasing advice to technical manuals.
Help Centre
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Purchase Advice
You have questions about our product portfolio, you want to know how your order is processed or what you can pay with? Here you will find all important answers.
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After Sales Service
You have questions about or problems with your bike? We are always there for you after your bike purchase and will be happy to answer all your questions here.
Would you like to know more about one of these topics? Just click on it.
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Payment & Shipping
Welcome to the FAQ section of the Help Centre
Here you will find the most frequently asked topics, questions and answers
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In which countries can I get my Canyon e-bike serviced?
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What does it mean if a bike is ‘Available from stock’?
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Can I change my order after it has been processed?
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How do I check current estimated shipping dates and availability when buying a bike?
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Bike Fitting for Road Bikes
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Unique Features of Carbon / Carbon structure on a Canyon frame
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Downloads
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Bike Guard measurements
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Maximum rider weight for Canyon seatposts
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What payment methods does Canyon accept?
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How do I find out if my employer works with JobRad?
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How do I check current estimated shipping dates and availability when buying a bike?
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What does it mean if a bike is ‘Available from stock’?
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I live in a non-EU country and want to send my bike or components to Canyon for servicing. What should I consider when importing into the EU?
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I bought a product from Canyon and want to export it to a non-EU country. How do I get the VAT refunded?
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I am a member of the NATO armed forces and stationed in an EU country. How can I buy Canyon products VAT-free?
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Can I change my order after it has been processed?
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Can I customise my bike when I order?
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How do I check current estimated shipping dates and availability when buying a bike?
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I ordered my bike a while ago. The current delivery date on the website does not match my order confirmation. Does the new delivery date also apply to me?
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How much assembly is required when my bike arrives?
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How long will delivery take?
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Bike Guard measurements
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How can I track the status of my order?
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Can I change my order after it has been processed?
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Can I customise my bike when I order?
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What does it mean if a bike is ‘Available from stock’?
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In which countries can I get my Canyon e-bike serviced?
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Which countries does Canyon ship e-bikes to?
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Grail | Quick Start Guide
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Can I use my gravel bike for commuting?
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Information on the use of roller trainers and direct-drive trainers
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Bike Fitting for Road Bikes
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Quick Service Mountainbike
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What is the difference between an Exceed CFR and an Exceed CF SLX?
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Can I mount a kid-trailer to my Pathlite:ON?
Would you like to know more about one of these topics? Just click on it.
Welcome to the FAQ section of the Help Centre
Here you will find the most frequently asked topics, questions and answers
-
What payment methods does Canyon accept?
-
How do I find out if my employer works with JobRad?
-
How do I check current estimated shipping dates and availability when buying a bike?
-
What does it mean if a bike is ‘Available from stock’?
-
I live in a non-EU country and want to send my bike or components to Canyon for servicing. What should I consider when importing into the EU?
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I bought a product from Canyon and want to export it to a non-EU country. How do I get the VAT refunded?
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I am a member of the NATO armed forces and stationed in an EU country. How can I buy Canyon products VAT-free?
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Can I change my order after it has been processed?
-
Can I customise my bike when I order?
-
How do I check current estimated shipping dates and availability when buying a bike?
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I ordered my bike a while ago. The current delivery date on the website does not match my order confirmation. Does the new delivery date also apply to me?
-
How much assembly is required when my bike arrives?
-
How long will delivery take?
-
Bike Guard measurements
-
How can I track the status of my order?
-
Can I change my order after it has been processed?
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Can I customise my bike when I order?
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What does it mean if a bike is ‘Available from stock’?
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In which countries can I get my Canyon e-bike serviced?
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How much does servicing cost?
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Do I have to have my bike serviced by Canyon?
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I would like to bring my bike, in person, to Canyon for servicing. How does that work?
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Quick Service Mountainbike
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Downloads
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How much assembly is required when my bike arrives?
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Transporting your Canyon by car
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Use of Shadow Plus and Typ 2 Derailleurs
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Exploded-view drawings
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Product Recalls & Safety Advice
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Information on the use of roller trainers and direct-drive trainers
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Unique Features of Carbon / Carbon structure on a Canyon frame
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Grail | Quick Start Guide
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Strive | Quick Start Guide
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What is the Canyon return policy?
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What should I keep in mind when returning my Canyon e-bike or e-bike battery?
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I live in a non-EU country and want to send my bike or components to Canyon for servicing. What should I consider when importing into the EU?
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What kind of warranty and guarantee do I have on my Canyon bike?
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I would like to bring my bike, in person, to Canyon for servicing. How does that work?
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What kind of warranty and guarantee do I have on my Canyon bike?
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What costs do I have to pay in the event of a guarantee claim?
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What costs do I have to pay in the event of a warranty claim?
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How long is the warranty on suspension forks and shocks?
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How much does servicing cost?
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Do I have to have my bike serviced by Canyon?
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I would like to bring my bike, in person, to Canyon for servicing. How does that work?
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In which countries can I get my Canyon e-bike serviced?
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Product Recalls & Safety Advice
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Information on the use of roller trainers and direct-drive trainers
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Unique Features of Carbon / Carbon structure on a Canyon frame
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Downloads
Popular questions View all
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Can I customise my bike when I order?
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How do I find out which size bike I need?
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How do I check current estimated shipping dates and availability when buying a bike?
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What payment methods does Canyon accept?
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How long will delivery take?
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Where can I see which Canyon bikes are available right now?
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What does it mean if a bike is ‘Available from stock’?
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Do I have to have my bike serviced by Canyon?
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What kind of warranty and guarantee do I have on my Canyon bike?
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How can I track the status of my order?