Our customer service teams and expert mechanics are here to help you get your bike back up and running.

We need you to give us:

  • some details of the bike
  • an outline of the problem
  • photos
  • your contact details

Once we have this our teams will be in touch to discuss the next steps with you.

Your bike

Is this your bike?

We couldn’t find a bike with that serial number

Please get in touch with our customer service centre to identify your bike.

You’ll need to let them know your customer number and any other information relating to the bike and your order.

In your own words, give us a brief description.


Photos of the problem will help us identify and assess the problem.

Photos we need:

  • Full left side of the bike, wheels included
  • Full right side of the bike, wheels included
  • Detailed photos of each damaged part

Attach images or files

You can help us to better understand your issue by attaching up to 6 images/files. Please note that files should not exceed 10 MB and must be one of the following types: gif, png, jpg, jpeg, tiff.

  • Attach an image
  • Attach an image
  • Attach an image
  • Attach an image
  • Attach an image
  • Attach an image
No pictures uploaded

If we have your contact details from your Canyon account, you’ll see them here.
If these are missing or not right, please change them here.

Note: this will not change your Canyon account details.

Your details

Bike box

Do you have the BikeGuard box your bike originally came in?
I have a bike box I don't have a bike box

Please check that all information is correct before this is sent to our customer services team.
Note: If you edit one step, we’ll store all the information in the other steps.

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