Submit a request for your Canyon wheels

Our customer service teams and expert mechanics are here to help you get your bike back up and running.

We need you to give us:

  • an outline of the problem
  • some photos (we recommend using a mobile phone to complete this form)
  • your contact details

Our team will go through your request and contact you with a resolution or with next steps.



Identify your wheels


Your product
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How to find your wheel ID

Describe the problem

Discription

Upload photos

Photos help us to diagnose the problem. You need to attach at least 2 images. Images should not exceed 10 MB and must be one of the following formats: PNG, JPG, JPEG. Be sure the photos are well lit and in focus.

How to take detailed photographs

Photos we need:

Additional detailed photos: (optional)

No pictures uploaded

Your contact information


Your details
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Do you need a box for shipping? We will arrange shipping to ensure your product reaches our service centre safely. Do you need a shipping box for your product for a fee? We will inform you of the price for the shipping box after receiving your order.

Check the information you’ve provided is correct

If you make any changes, we’ll store all the information in the other steps.


Your contact information will be shared with Canyon and its service partner DT Swiss. Learn more about how we use your information in our Data Protection Statement.

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