WARRANTY AND CRASH REPLACEMENT
CANYON BICYCLES USA LIMITED WARRANTY AND CRASH REPLACEMENT PROGRAM
Your Canyon bike was manufactured with care and delivered to you largely preassembled. You are responsible for the final assembly as provided in your purchase materials, and for regular care and maintenance.
To ensure a long service life and good durability of your bike, only use it for its intended purpose, see Intended Use warning on your bike, in your owner’s manual, and the explanation on our website. Also observe the permissible load specifications and the instructions on transporting baggage and children. The manufacturer’s assembly instructions (especially the torque settings for bolts) and the prescribed maintenance intervals must be strictly followed as well. Please observe the tests and routines listed in your owner’s manual and supplemental materials specific to your bicycle enclosed with this delivery (see chapter “Service and maintenance schedule”) as well as any instructions as to the replacement of safety-relevant components, such as handlebars, brakes etc.
Canyon offers the following limited warranty and crash replacement program, to the original purchaser only, for all Canyon bikes purchased from Canyon Bicycles USA, Inc. If you have a Canyon bicycle that was purchased in another country, check with Canyon in the country where you purchased the bike for warranty service under the terms of the warranty that came with your bicycle.
Subject to the limitations stated in this Limited Warranty document, Canyon Bicycles USA, Inc. (“Canyon”) warrants to the original purchaser from Canyon that this product will be free of defects in materials and/or workmanship under normal and intended use for a period of two (2) years from the date of purchase by the original purchaser (“Warranty Period”). If a valid claim is received within the Warranty Period, at its option, Canyon will either (1) repair the product at no charge, using new or refurbished replacement parts as Canyon deems appropriate, or (2) replace the product or component with a new one that is at least functionally equivalent to the original product. The original of any product or component that is replaced under warranty must be returned to Canyon and becomes the property of Canyon.
The Warranty Period on Canyon frames, excluding bearings and shocks as well as damage to the paintwork/anodization, and Canyon forks, is six (6) years from the date of the original purchase.
Certain components may have limited warranties of their own that are offered by the component manufacturer, in which case we will refer you to the component manufacturer for service. Be sure to retain the component-specific materials that came with your new bike.
For warranty service or questions, please contact Canyon through our website at www.canyon.com/en-us/, by email at firstname.lastname@example.org, or call us toll-free at +1(833) CANYON 1 (226-9661). Do not return your bicycle to Canyon without first speaking with our warranty service staff and obtaining a return authorization. In order for your claims to be processed smoothly it is necessary that you present your receipt. Therefore, please keep your receipt and other purchase records in a safe place. Customer is responsible for the cost of shipping warranty returns to Canyon and for the cost of return shipping. After obtaining authorization, send the affected product, together with your name, address, contact information, and proof of purchase, to:
Canyon Bicycles USA
15702 Cypress Ave.
Chino, CA 91708
The Canyon limited warranty does not cover paint damage, fading or changes in color. Canyon reserves the right to repair frames or forks or to replace them with the relevant successor model. In the event it is necessary to change frame and/or fork we will replace them in the original color subject to availability. Should the original color no longer be available, it may be that there are deviations from the original color. Additional costs, such as assembly, transport costs or additional material due to a model-change are not covered, and they shall not be borne by us.
The Canyon limited warranty does not cover damage caused by crashes, misuse or neglect, including use in a category higher than the stated category for your bicycle, as indicated on the sticker on your bicycle frame and discussed on our website and in your owner’s manual. For example, Condition 1 road bikes are designed for riding on hard-surface roads where the wheels remain in permanent contact with the ground, and damage caused by using your Condition 1 road bike as a mountain bike will not be covered.
Other examples of non-covered events include but are not limited to the following:
• neglect of product (lack of care and maintenance);
• modifications to frame or fork (for example, engravings or lacquering);
• mounting and alteration of additional components that were not expressly approved by us or replacement of our original components by components that do not have a similar quality;
• excessive load;
• jumps or other type of overstress; or
• excessive loads of any other kind.
NOTE ON WEAR
Normal wear and tear is not covered by warranty. Some components of your bike are expected to wear and must be replaced regularly as a part of their normal function. The rate of wear depends on care and maintenance as well as on the way you use your bike (distance travelled, terrain types, rides in the rain, dirt, salt etc.). Bikes that are often left standing in the open may also be subject to increased wear through weathering.
All bicycle components require regular care and maintenance, as described in your Canyon owner’s manual. Sooner or later all parts of you bicycle will reach the end of their service life, depending on conditions and intensity of use.
Parts that have reached their limit of wear must be replaced, and certain parts are not covered by the limited warranty even if they wear out during the Warranty Period. This applies to the following parts:
• grip coverings or bar tape,
• gears cables,
• saddle covering (leather), and
• brake pads.
The brake pads of rim brakes are subject to wear due to their function. If you use your bike for competitive cycling or in hilly terrain, they may have to be replaced quite frequently. Regularly check the condition of the pads and have them replaced by a dealer.
Braking causes wear not only to the brake pads but also to the rims. Therefore, check your rims regularly, e.g. when pumping up the tires. Rims with wear indicators have rings or a gap that come into view when the rim reaches its limit of wear. Take note of the specifications given on the rim. Ask an expert to examine the remaining thickness of the rims at the latest when you are through your second set of brake pads.
Signs of deformation or fine cracks that appear in the indication that the rim has reached the end of its service life. In this case, the rim must be replaced.
In the event of an accident or severe crash, the high forces exerted on the frame and the fork can lead to structural failure during subsequent use. With our Crash Replacement (CR) program we offer the original purchaser the opportunity to replace your damaged Canyon frame at a greatly reduced cost. This offer is valid up to three years after the original date of purchase. You’ll receive the same or a similar frame from our current product range (without add-on parts such as seat post, front derailleur or stem).
The Canyon CR-service is limited to the original owner and to damages that compromise the functionality of the bike. We reserve the right to suspend this service if we detect that the damage has been caused unreasonably.
In order to claim the CR-service, please contact our service hotline by phone or email.
The Canyon Limited Warranty as stated in this document provides the sole and exclusive remedy in lieu of all other of all other rights and remedies, including but not limited to implied warranties such as implied warranties of merchantability or fitness for a particular purpose, as well as any contract rights, tort, negligence, strict liability, and other remedies expressed or implied at law or in equity, and in no event shall Canyon be liable for special, indirect, incidental, economic or consequential damages, loss or damage to property other than the product itself, loss of use of property, loss of profits, business interruption, punitive damages, contribution, indemnification, or other losses, whatever the cause, including the fault or negligence of Canyon. If any implied warranty or other right or remedy is deemed to exist in addition to this Limited Warranty, its duration shall be no longer than the stated Warranty Period. If any part of this Limited Warranty is deemed to be not legal or enforceable, the remainder shall be given full force and effect. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
We wish you safe and happy cycling wherever your bike takes you. If you have any questions, please call our service hotline or send us an email.