Canyon South Africa

How do I buy a Canyon in South Africa?

Buy, ship, and service your bike in a few simple steps.

For residents of South Africa, buying a Canyon is easy. Just buy your bike on canyon.com, and follow these steps to get your Canyon delivered straight to your door.

PURCHASING PROCESS and VAT

Purchase and shipping

First, select and pay for your bike and accessories. Prices are displayed in USD, and the purchase does not include VAT.

If your bike is in stock, it will be dispatched immediately. If it is not in stock, you will see the expected dispatch date.

VAT and duties

  • Currently, UPS handles shipments to South Africa, and they also assist with the import process.

  • UPS will send you an email and most likely give you a call with an invoice to pay for South African import duties, Disbursement Fee and South African VAT.

  • For bicycles the current duty is 15%, and 15% VAT on imported goods is paid on the Added Tax Value (Customs Value, plus any duty levied on the goods, plus 10 per cent of the Customs Value)

  • As soon as you pay your import duties and VAT, customs will release your bike and deliver it to your door within 2-3 days.

  • Note: You are allowed three imports on your SA ID number per year without an importer’s code. If you make more imports per year, or any imports at a value higher than R50,000, you will need a clearing agent or importer’s code. If you do not have an importers code, Canyon SA will manage the process for you with their importers code to clear your shipment.

Example of your purchase price:

Costs breakdown To Canyon (USD) To UPS (USD) Total
Bike value excl. VAT 1,999
Shipping 299
Bikeguard 16.90
Import duties (15% on the bike value) 300
Importers VAT (15% of added tax value*) 375
Disbursement fee (~10% of Import Duties) 30
Total 2,315 705 3,020
  • *
    Added Tax Value: Bike value ($1,999) + 10% + Import duties (15% on the bike value = $300) = $375

SUPPORT

After some riding, you are welcome to bring or send your bike to the Canyon Service Center in Stellenbosch for a 6-month inspection, annual inspection, or safety inspection. The service center also provides a wide range of services, ideal if you’d like to give your bike some love.

Type of service required

  • Already know which services you require? Then please select one of the three categories below:

  • First inspection (Up to 6 months after purchase date R600, if later see annual inspection)

  • Annual inspection (hardtail R900, full-suspension bike R1100, road bike R800, Urban R900, Speedmax R2000)

  • Safety check (R500)

Suspension

  • You can add suspension part servicing to every service order for an additional charge:

  • Fork maintenance (R800 – R1400 depending on manufacturer and model).

  • Shock maintenance (R700 – R1200 depending on manufacturer and model).

  • Shapeshifter Gas Spring Service (R800) Note: As an alternative we can send you a refurbished, fully functioning gas spring to install yourself at home to get you back riding even quicker.

GUARANTEE & WARRANTY

If you need to make a guarantee claim for your bicycle, Canyon will make sure to look after you and remedy the problem.

You can complete the form on our website and once a Canyon technician approves it, the replacement frame will be sent to the service center in Stellenbosch to be rebuilt. You can choose to either personally return the faulty bike to us or send it via our courier partner.

For further assistance, please email southafrica@canyon.com

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