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faq
 

What payment methods can I use?

Cash on delivery (only available in Germany):
The simplest payment is cash on delivery (COD). You pay the postman when your consignment is delivered. The advantage is that you receive the bicycle without delay. DHL charges a collection fee of €2.00.
 
Advance payment:
If your bike is available within the next three weeks, shortly after being sent an automatic order confirmation you will receive a pre-payment invoice. Please remit payment stating your customer and order number at least seven working days prior to the advised delivery date of your bike. As soon as payment has been received, your bike will be prepared for despatch. If your bike has a delivery date which exceeds three weeks, you will receive an order confirmation immediately upon receipt of your order, and around three weeks before the scheduled delivery date a separate pre-payment invoice. After you have received your invoice, please proceed as described above.
 
Cash card:
If you collect your bike from our shop, you can pay either by cash or cashcard. Please note the daily limit on your cash card.
 
Credit card (Visa, Mastercard):
To protect you from unauthorized use of your credit card Canyon participates in Verified by Visa and MasterCard Secure Code. These services require a password during the check-out process. If your card qualifies and you haven’t yet registered, simply follow the onscreen instructions. If you would like to learn more about these services or have any difficulty with the process, please contact your card issuer. Your credit card will not be debited until the ordered articles have been sent. For further information please see the Verified by Visa or MasterCard Secure Code websites.

What sort of warranty and guarantee cover my Canyon bike?

The bike and its components, apart from wearing parts, are covered by a two-year warranty. The paintwork and anodising is also covered by a two-year warranty. Wearing parts include the bearings, cables, cable sheaths, all lubricants, oil, grease and brake fluid, chain, sprocket, chainrings, brake pads, tyres, handles and handlebar taper, springs and seals. These components are covered by a 90-day warranty. In addition to this statutory warranty we also provide a voluntary guarantee for a total of
6 years on this year's frames and forks on racer and triathlon bikes and on mountain bike frames (apart from bearings and suspension struts). Our guarantee starts from the date of purchase and is only valid for the initial owner of the bike. Damage to the paintwork is not covered. We reserve the right to repair defective frames or forks or to replace them with a corresponding successor model. The guarantee only covers the above, other costs such as assembly, transport, etc. are not covered.

Damage caused by incorrect or unintended use, such as negligence (lack of care and maintenance), falls, overloads and modifications to the frame or fork or by the installation and modification of additional components is not covered by the guarantee. The guarantee also does not cover jumps or excessive stress of other types.

Magura recalls Durin race forks. How do I get my replacement fork?

Magura is recalling a number of Durin Race forks MD 80R and MD 100R. Durin Marathon and Durin SL versions are not affected by this recall. You can check online if your model is affected by the recall at here Should your fork be one of those which is affected, then please stop riding the bike immediately, otherwise serious accidents can occur. During the recall the lower legs will be exchanged. Following the modification the fork is roadworthy again.
 
You can send the fork directly to Magura at:
 
Fa. Magura - Stichwort: Rückruf Durin
Stuttgarter Str. 48
72574 Bad Urach
Germany
 
Alternatively, please send the complete bike or disassembled fork to us here at Canyon. Following consultation with us you will then receive a return note free of charge
 
If you have any further questions, please don't hesitate to contact us.

What does it cost to ship a bike?

Shipping costs within Germany are 19,60 Euro. Shipping to Austria and most other EU-states currently costs 38,40.
There is an additional charge for the Bikeguard box. This is always added so that your premium-quality bike is optimally protected during shipping. A detailed list of shipping and packing charges is available at our Website

What happens after I place the order?

If you place and order by internet, you will receive an order confirmation via e-mail. A few days later you will then receive a further e-mail with an assembly and dispatch date.
 
For an order sent ”payment on delivery”:
After it has been made available for dispatch the bike will be sent via the German Post AG. The delivery period is 2-5 days. (Only available for shipping addresses in Germany)
 
Advance payment:
If your bike is available within the next three weeks, shortly after being sent an automatic order confirmation you will receive a pre-payment invoice. In order to expedite a smooth processing of your order, please remit payment stating your customer and order number at least seven working days prior to the advised delivery date of your bike. As soon as the payment has been received, your bike will be immediately sent to you. If you have chosen a bike with a delivery date which exceeds three weeks, you will receive an order confirmation immediately upon receipt of your order, and around three weeks before the scheduled delivery date a separate pre-payment invoice. After you have received your invoice then please proceed as described above.

Can I get a Canyon with different components or different colour?

Canyon bikes are only available as shown on the web or in the Canyon catalogs. Therefore, no changes are possible.
 
We decide every autumn which models and equipment combinations we will be offering the following year. We determine the number of units to be produced of any particular model and order components from the relevant manufacturers accordingly. The price advantages are then passed on to our customers. Therefore, no changes are possible.
 
The exception is, of course, changes which are made to the gear ratios on the cassette, handlebar width and stem length. We undertake these changes for a small charge.

Why isn't there a headset cap on my Ultimate CF/AL fork steerer?

We have done this deliberately so that you can clearly see that the new Acros I-Lock headset, which was especially developed for Canyon, no longer requires a conventional A-clamp in the fork steerer.
 
Headset caps are available in our accessories domain.

Can I buy a Canyon bike immediately in the shop in Koblenz?

All Canyon bikes are assembled, adjusted and test ridden to order. You’ll receive written confirmation after we have received your order and we will inform you immediately as soon as your assembled bike is available for collection.

Is my warranty still valid if I have my Canyon frame resprayed?

The warranty is invalidated by resprays, as we are unable to influence the type of respray and preliminary work.

How do I best bed- in my new disc brakes?

We recommend that you apply the brakes 30 times at a speed of around 30km/h. After that you can apply the brakes once until they become really hot, thus discharging solvents left over from the production process. This is best done on a clearly laid out descent at a reasonably slow speed and by allowing one brake to bind constantly on each descent.
We strongly recommend that you bed-in your new brakes on traffic-free roads.
The bedding-in of brakes allows the brake disc and pads to adjust to each other, thus achieving a high level of braking efficiency.

Pure Cycling.