The bike and its components are covered under a two-year warranty, excluding wearing parts. Wearing parts include bearings, seals, cables, cable housing, all lubricants, oil, grease and brake fluid, chain, sprocket, chainrings, brake pads, tyres, bar grips and bar tape, derailleur hangers, among others. Following our two-year statutory warranty we also provide a voluntary guarantee for an additional four years (resulting in a six-year gurantee in total) on frames and forks on road, triathlon, urban and fitness bikes, and on mountain bike frames (excluding bearings and suspension). Damage to paintwork or anodising are not covered in this time. We reserve the right to repair defective frames and forks or to replace them with a corresponding successor models. Our guarantee starts from the date of purchase and is only valid for the original owner of the bike. The guarantee only covers the above, other costs such as assembly, transport, etc. are not covered. Damage caused by incorrect or unintended use, such as negligence (lack of care and maintenance), crashes, excessive stress and modifications to the frame or fork including the installation of additional components is not covered by the guarantee. The guarantee also does not cover damage from jumps or overuse of other kinds.

CREDIT CARD (Visa, Mastercard): Canyon participates in Verified by Visa and MasterCard Secure Code. These services require a password during the check-out process. If your card qualifies and you haven’t yet registered, simply follow the on-screen instructions. If you would like to learn more about these services or have any difficulty with the process, please contact your card issuer. Your credit card will not be debited until the products ordered have been sent. For further information please see the Verified by Visa or MasterCard Secure Code websites.

PRE-PAYMENT: After you have placed your order a confirmation and a pre-payment invoice will be sent to your e-mail. At the latest, you should pay for your bike two weeks before the expected delivery date. Your bike will not be shipped until it has been paid for. As soon as we have received your payment we will send out your order when ready. This method of payment means you have to pay by International Bank transfer to Canyon Germany. This has to be arranged with your bank directly using our IBAN / BIC.

Please note: International transfer fees may occur from your bank.

Unfortunately, this is not possible. Canyon Mountain bikes are designed as race machines with short chain stays and the sporty frame geometry doesn't leave enough space for a child seat. It also is not possible to fit a conventional child seat due to the cable routing of the front derailleur. For these reasons we are unable to approve our bikes for use with a child seat. Saddle bags also can't be fixed to our MTBs due to the rear triangles which are designed to achieve optimum stiffness. Saddle bags which can be fixed to the seat post may be used on our MTBs. However, a maximum weight of 12 kg should not be exceeded. In the case of carbon fibre seat posts saddle bags should not be fitted due to the thin-walled material.

We ship to nearly every country except for the US, Canada and Russia.

Mountainbike: For choosing the size of your mountain bike we need your inseam length, your height and your body weight. Road bike: For choosing the size of your road bike we need your inseam length, torso length, arm length and height.

The dates indicated on our website are non-binding and estimated dates of delivery. We are dependent on prompt delivery from our component suppliers, therefore when a delivery commitment on the part of the supplier is not met we have no alternative but to pass on this delay in delivery to our customers. Before we inform our customers about any delay in delivery we of course endeavour to find an alternative solution whenever possible. However, it is often the case that suppliers are unable to deliver components in sufficient quantities to meet our needs within the required time frames. We of course do our level best to keep delivery delays down to an absolute minimum and anticipate that the situation will continue to improve quickly.

Please visit our Events page for specific information on current Canyon events. While we indicate which events offer test rides, we cannot confirm the exact bikes that will be available.

Your email address will be our main method of contacting you. All information regarding your order, such as payment information and shipping notices, will be sent to the email address provided.

Your data will not be passed on to third parties or used for advertising purposes.

Frames are delivered ready assembled (with the exception of the handlebar and wheels) with all components in the Bikeguard together with a box containing small parts e.g. quick release levers etc. Position the handlebar in the centre of the bar clamp. Then turn the cover bolts of the stem until the handlebar is slightly tight. After fitting the wheels and closing the quick release, the final adjustment of the handlebar position can be made. A handbook is included with the delivery of every bike. On pages 6-8 there is a detailed and illustrated description.

We recommend that you apply the brakes 30 times at a speed of around 30km/h. After that you can apply the brakes once until they become really hot, thus discharging solvents left over from the production process. This is best done on a clearly laid out descent at a reasonably slow speed and by allowing one brake to bind constantly on each descent. We strongly recommend that you bed-in your new brakes on traffic-free roads. The bedding-in of brakes allows the brake disc and pads to adjust to each other, thus achieving a high level of braking efficiency.

Payment is not made until your ordered items arrive at your door. Upon delivery there will be a fee of €2,00. The limit for payment by cash on delivery is €3,500 including all shipping and handling costs.

You may return your JobRad bike to Canyon within the 30 day right of return period so long as you have not signed and sent your delivery confirmation to LeaseRad.

We advise customers to contact JobRad for more information about returns.

At Canyon we are constantly seeking to improve our after sales services and offer all of our riders the assistance they need once their bike has been ordered.

Workshop: If your bike has been damaged or just needs a proper tune up, the highly skilled mechanics at our workshop in Koblenz are standing by to get you and your bike out riding as quickly as possible.

Inspection: Send your bike in for a 50 point inspection by our mechanics to make sure your bike is in perfect condition.

Crash replacement: No one tries to crash, but sometimes it happens. That's why for three years after the purchase of your bike, we offer crash replacement services and will replace your damaged frame at a greatly reduced cost. More information can be found on our website here.

Customer service: We're always explanding our Global Service Centre in Koblenz to better assist you in whatever way we can. If you need anything at all, please do not hesitate to get in touch with us via our live chat tool, via telephone by calling +49 (0) 261 40 4000 Monday - Friday 9 - 19, or by email. We're always here to help!

After you have placed your order a confirmation and a pre-payment invoice will be sent to your e-mail. At the latest, you should pay for your bike two weeks before the expected delivery date. Your bike will not be shipped until it has been paid for. To receive your bike as quickly as possible be sure to include your order number and customer ID with your bank transfer.

Within the EU delivery typically takes five to seven days, but delivery times are different for each country. Once your order has shipped you will receive an e-mail with a tracking number and be able to monitor its status using UPS or DHL.

Here is what you need to determine your body size: Spirit level, ruler, dowel and a helper. IMPORTANT! Make these measurements without shoes and in bike shorts. If possible, take a helper when making measurements. This makes it easier to obtain exact measurements.

You can order by telephone on +49 (0) 261 40 4000 from Monday to Friday 9 to 7 p.m, or by fax at +49 261 40 40050. On our web site you can put the desired bike or product into the shopping cart and then are directed by the order procedure. Internet orders must be generated by using the shopping cart (not by email), since all necessary data is gathered at that time and the completeness of the order is ensured. An order card is attached in addition to each Canyon catalogue. In order to expedite the fast processing of your order we ask you to always make certain that your info in particular your body measurements are exact and complete.

Adjust the negative spring travel (sag) to your riding style. This means how much the damper compresses (sags) with the weight of a rider on it. In the case of cross country and marathon riders about 10-20%, with Free riders approx. 15-30% and with Downhillers approx. 25-40% of the travel length. Before sitting on the bike slide the rubber O-ring to the top of the shock as this will help you see how much the shock compresses (sags). Turn the Damping Adjust halfway to the closed position.

After a test-ride, it is not possible to buy that exact bike as it is exclusively for test-rides at the Canyon.Showroom. You can however, order exactly the same model whilst at the Canyon.Showroom, or take a look at our Bikes to Go.

For more information, please visit the Bikes to Go FAQ section.

Canyon sells its bikes directly and exclusively over the Canyon website and at our Showroom in Koblenz. By direct sales we can offer our bikes with a substantial price advantage and without compromises in quality or service. Our trained staff and the PPS system provide for an optimal consultation and size selection.

Our Canyon racing bike frames are verified and approved up to a maximum weight of 120kg. However, this limit can vary depending on the choice of components and their individual weight limits.

A freewheel guarantees on all bikes with a derailleur or internal gear hub that the cranks don't rotate when freewheeling or riding downhill. In addition, the freewheel ensures that the transmission of power is created in the direction of travel. If no pedalling force is applied, then the rear wheel runs free. Two special toothed washers with face gears and a negative angle are responsible for the transmission of power in the freewheels of the 240 and FR hubs. This type of gearing system causes the very loud noises, for which the DT Swiss hubs are renowned in comparison to freewheel bodies with three or four pawls.

When your order is placed the amount due will be booked to your account as a pending transaction. Your account will be charged only when your bike is ready to ship. As soon as the payment is complete, your bike will be shipped.

The gas spring is covered by a 2 year legal guarantee which covers all repair costs. In addition to this we provide a 1 year warranty thereafter, which covers material costs during a repair. Wearing parts are not covered by the guarantee.

Every bike comes with a 30 day right of return. This means if your bike doesn’t fit, or wasn’t quite what you expected you will be able to return it free of charge within 30 days of its delivery. All returns should be accompanied with original packaging, paperwork, receipt and Certificate of Origin. For further instruction on how to return your bike please contact your us via our live chat, via telephone by calling +49 (0) 261 40 4000 Monday - Friday 9 - 19, or by email.

We’ll be more than happy to perform our 50-point inspection on your bike. In principle, maintenance work can be undertaken by any bike shop. Maintenance of the fork and rear shock elements should be left to the respective manufacturer. Please pay attention to the instructions of the manufacturer, as the warranty can only be maintained if the required maintenance intervals are observed!

For more information or if you have any questions, please contact us via our live chat, via telephone by calling +49 (0) 261 40 4000 Monday - Friday 9 - 19, or by email.

The crash replacement service is restricted to the first owner of the bike and to damage which adversely affects the bike's function. We reserve the right to refuse this service in specific cases if we find that the damage has been caused maliciously or the damage is purely superficial. At this point we would expressly like to state that changing to a different model is not possible and the service can only be used once in a 3-year cycle. More information about crash replacements

Sparkasse Koblenz

Sort Code: 57050120

Account No. 58000720

IBAN: DE 88 57050120 0058000720

BIC: MALADE51KOB

Please be sure to include your customer ID and account number with your bank transfer to ensure your bike gets delivered as soon as possible.

All of our shipping is done by DHL or UPS and pricing for all countries can be found here.

Please note: The inseam is not the length of a step but the distance from the ground up into the crotch! How to measure your inseam: Things you need: A spirit level, ruler and a helper You require: A spirit level, tape measure and a helper. Make the measurement without shoes and wearing shorts. 1) Stand up straight against a wall, stretching yours legs as far apart as the breadth of your shoulders. If you have a spirit level, then you don't need a wall. 2) Take a spirit level and wedge it between your legs. 3) Using both hands, pull up the spirit level firmly into your crotch. Try to reproduce the pressure of sitting on a saddle while holding the spirit level horizontally. 4) Measure the distance from the upper edge of the spirit level to the ground. 5) Record this distance. This is your inseam.

All of the bikes we currently have in stock can be found in the Express Bikes section of our website. Express Bikes typically send within two to three working days or 10-14 working days for Australia and New Zealand.

The cost of the first inspection is €69,90 for a racing bike, €79,90 for an MTB hardtail and €89,90 for an MTB fullsuspension bike. Upon shipment of your new bike you’ll receive a coupon for our 50 point inspection for the special price of €49,90. You can redeem this offer within the first 6 months starting from the date of purchase. If you wish to ship your bike back to us, you need to send your bike to Canyon. After inspection, we send your bike back. More information about the shipping costs outside Germany can be found in our Shipping Terms.

You do not need an appointment to arrange a test-ride, however please note that we do not assemble every individual model in all available frame sizes.

The Canyon.Showroom is open Monday to Friday 10h - 19h and Saturday 9h -18h (Central European Time).

It is possible to make changes up until your order is enters the shipping process.

Pleast contact us via our live chat, via telephone by calling +49 (0) 261 40 4000 Monday - Friday 9 - 19, or by email for more information.

We have done this deliberately so that you can clearly see that the new Acros I-Lock headset, which was especially developed for Canyon, no longer requires a conventional A-clamp in the fork steerer. Headset caps are available in our accessories domain.

You can use PayPal to pay for all bikes and accessories ordered online. Once you have selected your products and proceeded to the checkout process, you will automatically be directed to the PayPal website.

Please note, payment can only be made to Canyon using PayPal with a euro account.

There is no payment limit when using PayPal to purchase items from Canyon.

Canyon bikes are finely adjusted and packed by qualified technicians before being shipped out. For the most protection, certain parts of the bike such as the wheels, saddle, pedals and handlebars are removed and carefully arranged. Upon delivery you will need to reassemble the bike by following the specific instructions laid out in the manual.

A hardcopy of the manual will be included in your delivery, but there are also digital manuals as well as instructional videos online:

Mountain bike assembly video

Road bike assembly video

You will also be supplied with the tools required to put your bike together. If you continue to have difficulty please don’t hesitate to contact us via our live chat, via telephone by calling +49 (0) 261 40 4000 Monday - Friday 9 - 19, or by email.

To start the process you need to request a return note by contacting us via our live chat, via telephone by calling +49 (0) 261 40 4000 Monday - Friday 9 - 19, or by email.

With this return note you then send your bike in to us. The bike should be packed as carefully as possible so that no damage occurs during transport. We recommend using the Bikeguard again for this purpose. The package must then be taken to your local post office.

When we receive your bike we will send you a confirmation of receipt. If you opt to pay for the inspection by an advance invoice, we will return your bike after the inspection is completed upon receipt of payment. If you choose to pay for the inspection via cash on delivery, your bike will be shipped as soon as the inspection has been completed.

In the event that defects or damages requiring repair are discovered during an inspection, and these repairs would incur charges, our service staff will get in touch with you.

If you make a claim under the guarantee we will charge you the costs for shipment and modification as well as labour costs in our workshop. The guarantee only covers Canyon frames and Canyon forks on racer and triathlon bikes. We will not pay any other costs if you make a claim under the guarantee.

When your order is placed, the amount due will be booked on your card as a pending transaction. Once your bike is ready for delivery, you will receive an e-mail prompting you to authorise the payment and charge your card. As soon as the payment is authorised, your order can be shipped.

Once your order has shipped you will receive an e-mail with either a DHL or UPS tracking number.

What you need to measure your torso length: You need: A spirit level, ruler and a helper 1) Wedge the spirit level between your legs as you did when you measured your inseam, keeping your torso straight. 2) Then measure the distance from the upper edge of the spirit level to the base of the neck (at the breastbone) ensuring that the spirit level is kept in a horizontal position during the whole measurement. 3) Record this distance. This is your torso length.

Once you have selected a specific model on our website you can check the availability of each size and color by selecting the calendar icon titled AVAILABILITY underneath the picture of your selected bike. This will redirect you to a page where estimated shipping dates are displayed.

Products available “FROM STOCK” will be shipped within 10 working days or 10-14 working days for Australia and New Zealand. If the bike you were looking for is “SOLD OUT” then get in touch with us using our Chat tool and one of our advisors will be happy to help you find the right alternative. These shipping dates apply only to forthcoming orders. Orders that are already being processed are not affected by changes to these dates.

Please note that all shipping dates are estimates and while typically reliable, are subject to change. Please contact our Service Centre if you have any further questions.

If you wish to hand in your bike personally for an inspection, then please make an appointment with us in advance before you do so. As a general rule, it is possible to collect a bike on the same day as the service if an appointment was made in advance. However, please note that this is only possible if there are no defective parts which must be returned to the manufacturer. Otherwise you can send your bike directly to us without making an appointment. You can find out how long the handling time will be from our service staff at our Service Hotline or on site here at Canyon. Please note that longer handling times can result when goods are returned to the manufacturer.

You have the opportunity to test ride our bikes at the Canyon.Showroom. Please note that we do not assemble every individual model in all available frame sizes. To ensure the model you desire is available for a rest-ride, please contact our service team via our live chat, via telephone by calling +49 (0) 261 40 4000 Monday - Friday 9 - 19, or by email.

It is only possible to do test-rides in the Canyon.Showroom vicinity. Bike tours are not possible.

Bikes to Go are bikes that are available immediately from the Canyon.Showroom. These bikes are already packed into the Bike Guard and can be taken away with you that same day.

Please note, Bikes to Go cannot be ordered online or over the phone and cannot be reserved in advance.

The Bikes to Go section of our website can be found here.

We accept MasterCard and Visa.

Canyon participates in Verified by Visa and MasterCard Secure Code. These services require a password during the check-out process. If your card qualifies and you haven’t yet registered, simply follow the on-screen instructions. If you would like to learn more about these services or have any difficulty with the process, please contact your card issuer. Your credit card will not be debited until the products ordered have been sent. For further information please see the Verified by Visa or MasterCard Secure Code websites.

Your bike will delivered in our patented Bikeguard to ensure it is delivered in excellent condition. All Canyon bikes are completely and carefully assembled at the Canyon.Factory in Koblenz, Germany where they are adjusted and test ridden. To ship, we remove the wheels and handlebar, attaching them securely to your bikes frame. Once delivered, assembling your bike is a quick and simple process.

If you wish to hand in your bike personally for an inspection, then please make an appointment with us in advance before you do so. As a general rule, it is possible to collect a bike on the same day as the service if an appointment was made in advance. However, please note that this is only possible if there are no defective parts which must be returned to the manufacturer.

Alternatively, you can send your bike directly to us without making an appointment. Please note that longer handling times can result when goods are returned to the manufacturer.

If you have any more questions or would like more information, you're welcome to contact us via our live chat, via telephone by calling +49 (0) 261 40 4000 Monday - Friday 9 - 19, or by email.

If you make a claim under the warranty you will not incur any costs, including no costs for shipment, labour or material.

We accept MasterCard and Visa.

If you are not at home when your order is delivered your neighbour or an authorized person can accept the package in your place.

What do I need to measure my shoulder width: You need: A Ruler and a helper 1) Locate the bump on top of the shoulder (noticeable during arm movement). 2) With arms outstretched horizontally, measure the outermost shoulder bone on the left to the outermost shoulder bone on the right. 3) Measure this distance.

All Canyon bikes are shipped as illustrated and described. Selecting alternative component configurations (including alternative stem lengths, seatposts, handlebar widths, gear ratios) is not possible when placing an order at the moment due to current limitations in our system. However, we can tell you from experience that over 90% of our customers are satisfied with the component specification that we select for each model and size. This information is easy to find in the geometry and spec tables displayed under every model. We apologise for any inconvenience this may cause. 

You request a return note by phone or by e-mail. With this return note you then send your bike in to us. The bike should be packed as carefully as possible so that no damage occurs during transport. We recommend using the Bikeguard again for this purpose. The package must then be brought to the local post office. Upon receipt of your bike you will receive a confirmation of receipt from us. As soon as the inspection has been completed, you will immediately receive your bike cash on delivery. When paying by advance invoice, we send your bike immediately on receipt of payment. In the event that defects or damages requiring repair are discovered during an inspection, and these repairs would incur charges, our service staff will get in touch with you.

All Outlet bikes come with the same guarantee as on any new Canyon bike.

For more information, please refer to the Guarantee & Warranty FAQ section.

Express bikes are bikes that are on stock and can therefore be shipped quickly. There are three possible options when considering purhcasing an Express Bike:

  • Available from stock: These are stored ready for dispatch and can be shipped within 2-3 working days.
  • Bikes in 30 days: Here you can find bikes that will be produced and ready to ship in the next 30 days.
  • Bikes to Go: These bikes are available directly in our showroom. For more information please see the Bike to Go FAQ.

When your order is placed, the amount due will be booked on your card as a pending transaction. Your card will be charged only when your bike is ready to ship. As soon as the payment is complete, your bike can ship.

We can change the billing or shipping address only if it is in the same country as the original order. If you require an address change to ao different country we will have to create a new order.

Please note, addresses can only be changed up until the shipping process begins.

For assistance, please contact us via our live chat, on +49 (0) 261 40 4000 Monday - Friday 9 - 19, or by email.

The cost of the first inspection is €69,90 for a racing bike, €79,90 for an MTB hardtail and €89,90 for an MTB fullsuspension bike. Upon shipment of your new bike you’ll receive a coupon for our 50 point inspection for the special price of €49,90. You can redeem this offer within the first 6 months starting from the date of purchase. If you wish to ship your bike back to us, you need to send your bike to Canyon. After inspection, we send your bike back.

More information about the shipping costs outside Germany can be found in our Shipping Terms.

Our service staff will be pleased to help you. Please fill out the service enquiry forms for the service requested under Service Enquiries.Our service hotline staff will then contact you to discuss all procedures, complaints or repair concerns. Otherwise please call directly our hotline from Monday to Friday 9 a.m. to 6p.m. on +49 (0) 261 404000 or by fax at +49 (0) 261 40400 50. The workshop service point is open Monday to Friday from 9 a.m. to 6 p.m. and Saturday from 9 a.m. to 3 p.m. You can also send our workshop staff an e-mail at werkstatt@canyon.com. Please note that we can only reimburse invoices from other workshops after prior consultation with us.

You can change your payment method at any point until payment is complete. Please contact your local Service Centre in the UK, Australia, New Zealand or Internationally to do so.

If no one is at your address when your order is delivered the delivery service will leave a notice in your mailbox. Your order must then be retrieved from the indicated shipping center within seven days. Please be sure to bring a photo ID when retrieving your order. After seven days if your bike has not been picked up it will be returned to Canyon. If this happens please contact our Customer Service Centre or use the Live Chat found in the top bar of our website.

How to measure your arm length: Things you need: Tape measure, a dowel and a helper Let your right arm hang down loosely and reach over with your left hand to grasp your shoulder blade over the shoulder bone (same point you used for the shoulder width). 1) Find this point with the left hand. 2) Make a fist and grab the dowel with your right hand thereby simulating the grip on the handlebar. 3) Hold your right arm out laterally. 4) Rotate your fist until the dowel points upwards. 5) Measure from the outermost shoulder bone (marked by your left hand) to the centre of the dowel. 6) Record this distance. This is your arm length.

Since the reasons for noises at the wheel can be misleading, we ask you to send your complete bike to us. Contact our Service Hotline on +49 (0) 261 40 4000 before sending your bike as we might be able to offer some tips over the phone that can help fix the problem.

Items in the Canyon.Outlet are all in stock, and can therefore be dispatched immediately.

Please note that if the item is sold it will not necessarily be available in the Outlet again.

You may test-ride our display models in Koblenz. Please note that we do not assemble every individual model in all available frame sizes. For example, our XC frame lines are genrally available in all sizes in our shop. To ensure the model you desire is available for a test-ride please contact our service hotline (+49 (0) 261 40 4000) or send us an e-mail. Please note that it is only possible to do test-rides here on our factory complex. Bike tours are not possible.

All Canyon bikes are shipped as illustrated and described. Selecting alternative component configurations (including alternative stem lengths, seatposts, handlebar widths, gear ratios) is not possible when placing an order at the moment due to current limitations in our system.

However, from experience over 90% of our customers are satisfied with the component specification that we select for each model and size. This information is easy to find in the geometry and spec tables displayed under every model. We apologise for any inconvenience this may cause.

After you have placed your order a confirmation and a pre-payment invoice with our bank details will be sent to your e-mail.

At the latest, you should pay for your bike two weeks before the expected delivery date. Your bike will not be shipped until it has been paid for.

To receive your bike as quickly as possible please include your order number and customer ID with your bank transfer.

Please note

: The amount must be paid in the currency detailed on the invoice. For example, customers in the UK cannot pay in euros.

It is possible to ship small accessories to a DHL Pakstation. Bikes cannot be delivered to a pakstation.

For more information please visit the DHL Packstation website.

The crash replacement service is restricted to the first owner of the bike and to damage which adversely affects the bike's function. We reserve the right to refuse this service in specific cases if we find that the damage has been caused maliciously or the damage is purely superficial. At this point we would expressly like to state that changing to a different model is not possible and the service can only be used once in a 3-year cycle.

Please read the Crash Replacement section of our website for more information.

Usually complaints and repairs are in-house for 7-9 working-days. During the riding season or if a defective part must be returned to the manufacturer it can take longer.

You can only use PayPal when ordering bikes and accessories online. Once you have selected your bike and accessories and proceeded through the checkout process, you will be automatically redirected to the PayPal website.

Once your order has shipped we will send you an e-mail with your UPS or DHL tracking number. Once the order has been shipped we no longer have control of when it will be delivered. If you require a specific delivery date please contact DHL or UPS.

What you need: spirit level, ruler and a helper. IMPORTANT! Make these measurements without shoes. 1) Stand up straight against a wall. 2) Place the spirit level on your head ensuring that you keep it horizontal. 3) Measure the distance from the lower edge of the spirit level to the floor. 4) Record this distance. This is your height.

If you place and order by internet, you will receive an order confirmation via e-mail. A few days later you will then receive a further e-mail with an assembly and dispatch date. For an order sent ”payment on delivery”: After it has been made available for dispatch the bike will be sent via the German Post AG. The delivery period is 2-5 days. (Only available for shipping addresses in Germany) Advance payment: If your bike is available within the next three weeks, shortly after being sent an automatic order confirmation you will receive a pre-payment invoice. In order to expedite a smooth processing of your order, please remit payment stating your customer and order number at least seven working days prior to the advised delivery date of your bike. As soon as the payment has been received, your bike will be immediately sent to you. If you have chosen a bike with a delivery date which exceeds three weeks, you will receive an order confirmation immediately upon receipt of your order, and around three weeks before the scheduled delivery date a separate pre-payment invoice. After you have received your invoice then please proceed as described above.

We’ll be more than happy to perform our 50 point inspection on your bike. We can give you more information by telephone or Mail. In principle, maintenance work can be undertaken by any bike shop. Maintenance of the fork and rear shock elements should be left to the respective manufacturer. Please pay attention to the instructions of the manufacturer, as the warranty can only be maintained if the required maintenance intervals are observed!

The pictures online are purely symbolic and do not show the exact model. Please read the specification written out below the picture for full details of the model.

The dates indicated on our website are non-binding and estimated dates of delivery. We are dependent on prompt delivery from our component suppliers, therefore when a delivery commitment on the part of the supplier is not met we have no alternative but to pass on this delay in delivery to our customers.

Before we inform our customers about any delay in delivery we of course endeavour to find an alternative solution whenever possible. However, it is often the case that suppliers are unable to deliver components in sufficient quantities to meet our needs within the required time frames. We of course do our level best to keep delivery delays down to an absolute minimum.

You may return your JobRad bike to Canyon within the 30 day right of return period as long as you have not signed and sent your delivery confirmation to LeaseRad.

You can contact us via our live chat, via telephone by calling +49 (0) 261 40 4000 Monday - Friday 9 - 19, or by email if you have any questions.

Once your order has shipped we will send you an e-mail with your UPS or DHL tracking number. From the point of shipment we no longer have control of when it will be delivered. If you require a specific delivery date please contact UPS or DHL.

We give a statutory 2 year warranty on frame paintwork excluding damage caused by external forces or chemical-based detergents.

The warranty is invalidated by resprays, as we are unable to influence the type of respray and preliminary work.

Payment can be made to Canyon using PayPal in Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia and Spain.

Canyon bikes are finely adjusted and packed by qualified technicians before being shipped out. For the most protection, certain parts of the bike like the wheels, saddle, pedals and handlebars are removed and carefully arranged. Upon delivery you will need to reassemble the bike by following the specific instructions laid out in the manual. A hardcopy of the manual will be included in your delivery, but there are also digital manuals as well as instructional videos. You will also be supplied with the tools required to put your bike together. If you continue to have difficulty please don’t hesitate to contact your local Canyon Service Centre or use the Live Chat located in the top bar of our website.

All necessary body data and the correct measuring procedure are requested by our PPS system. Since we sell our bikes directly to you, the Canyon call centre is the most important interface between you and us: Competent, passionate riders advise you with bike fit regarding your targeted application, your body size as well as your personal ergonomic needs. With the Canyon Perfect Positioning system we can determine from your body measurements, which frame size you need. With the Canyon Perfect Positioning system we can determine from your body measurements, which frame size you need. Since we sell our bikes directly to you, the Canyon call centre is the most important interface between you and us: Competent, passionate riders advise on you what bike is best suited to your targeted application, your body size and personal ergonomic needs.

Canyon sells its bikes directly and exclusively over the Canyon web site, Canyon catalogs and the shop in Koblenz. By direct sale we can offer our bikes with a substantial price advantage and without compromises in quality or service. Our trained staff and the PPS system provide for an optimal consultation and size selection.

In case of a defect in a component like this, we only need the component sent to us. If you can disassemble and reassemble the bike yourself, you only need to send us the defective part.

There are three categories of bikes for sale in the Canyon.Outlet:

New bikes with slight optical defects

Bikes and framesets in this category are unridden new bikes that may have minimal colour deviations, scratches or paintwork defects. Put simply, these are bikes that don't quite pass our strict appearance quality standards to be sold as normal, however they work just the same as any new bike. As with all Outlet bikes, we provide the same guarantees as on any new Canyon bike. Furthermore, the bikes are all assembled and thoroughly checked by our workshop mechanics, with any modifications made if necessary.

New bikes in pristine condition

Bikes in this category are new bikes or frames without any damage. These may be models from the previous year or one-off bikes. The bikes are in a technical condition equal to that of a brand new current model. As with all Outlet bikes, we provide the same guarantees as on any new Canyon bike. Furthermore, the bikes are all assembled and thoroughly checked by our workshop mechanics, with any modifications made if necessary.

Bikes with slight signs of wear

Category 3 is for bikes that display slight signs of wear. These may be, for example, bikes which customers have returned within 30 days and have already been ridden once or twice, or a bike that was part of our test fleet. The casette and chain will be slightly worn but display no obvious signs of wear. The frame and also the components may have the odd scratch, chipped paintwork or colour deviations. As with all Outlet bikes, we provide the same guarantees as on any new Canyon bike. Furthermore, the bikes are all assembled and thoroughly checked by our workshop mechanics, with any modifications made if necessary.

Once you have selected a specific model on our website you can check the availability of each size and colour by selecting the calendar icon titled "AVAILABILITY" underneath the picture of your selected bike. This will redirect you to a page where estimated shipping dates are displayed.

Products available “FROM STOCK” will be shipped within 10 working days to countries within Europe, or 10-14 days for countries outside of Europe. If the bike you were looking for is “SOLD OUT” then please get in touch with us and one of our advisors will be happy to help you find the right alternative.

These shipping dates apply only to forthcoming orders. Orders that are already being processed are not affected by changes to these dates.

Please note that all shipping dates are estimates and while typically reliable, are subject to change. Please contact us via our live chat, via telephone by calling +49 (0) 261 40 4000 Monday - Friday 9 - 19, or javascript:document.forms.form.submit();by email if you have any questions.

The delivery confirmation informs your employer that you have received the JobRad bike and that it is in ideal condition. LeaseRad will send you the confirmation and you will be responsible to sign and send it back if the bike is delivered as expected.

If no one is at your address when your order is delivered the delivery service will leave a notice in your mailbox. Your order must then be retrieved from the indicated shipping center within seven days. Please be sure to bring a photo ID when retrieving your order. After seven days if your bike has not been picked up it will be returned to Canyon. If this happens please use our live chat or contact our Customer Service Centre via telephone by calling +49 (0) 261 40 4000 Monday - Friday 9 - 19, or by email.

If you are not at home when your order is delivered your neighbour or an authorised person can accept the package in your place.

In case of a defect in a component such as this, we only need the component sent to us. If you can disassemble and reassemble the bike yourself, you only need to send us the defective part.

You can pay for all bike and accessories on our website with PayPal.

This is possible as long as your local dealer offers this service. If you wish to register a complaint about accessories such as from Magura or Manitou you can do so by taking your original Canyon invoice to your local dealer. Alternatively you can also send the components straight to the relevant service centre: Rock Shox, Sram, Avid = Sport Import, Industriestrasse 39, 26188 Edewecht, phone: 04405/92800, www.sportimport.de FOX= Toxoholics, Hauptstrasse 200, 66976 Rodalben, phone: 06331/258160

Every bike comes with a 30 day right of return. This means if your bike doesn’t fit, or wasn’t quite what you expected you will be able to return it free of charge within 30 days of its delivery. All returns should be accompanied with original packaging, paperwork, receipt and Certificate of Origin. For further instruction on how to return your bike please contact your local Service Centre or use the Live Chat in the top bar of our website.

The specifications of our bikes are based on our PPS system and our many years of experience. Therefore, we can confidently say that our bikes are configured correctly for the majority of our customers. After receipt of your body data we double-check the dimensions, resulting in the appropriate bike for you. If the correct position cannot be attained with the body measurements and bike specification you have entered into the system, we recommend that you select a stem appropriate to your body size. An exchange of the stem is only possible with products from the same manufacturer. The cost of an exchange, depending upon product, is between 15 and 20€. Our staff in the call centre will be pleased to help you should you require any further information.

All Canyon bikes are assembled, adjusted and test ridden to order. You’ll receive written confirmation after we have received your order and we will inform you immediately as soon as your assembled bike is available for collection.

The Canyon.Outlet is an online store where we sell any remaining stock from the previous season, second hand bikes and bikes with minor damages for a lower price.

Each bike is reduced in price according to appearance or damage it has incurred. Please note, the Canyon.Outlet is an online only store and Outlet bikes are not available in the Showroom.

To visit the Canyon.Outlet, please click here.

The easiest way to order a bike from Canyon is through our website! At our homepage, www.canyon.com , simply select the type of bike your're interested in (e.g. Road, Mountain, Fitness) and start shopping.

Our Model Finder can help you choose the right Canyon - just select the type of bike you're after and start looking through the different models.

You can also order via our live chat, via telephone by calling +49 (0) 261 40 4000 Monday - Friday 9 - 19, or by email.

If you end up leaving your company before the end of the leasing agreement, you will be expected to pay the calculated remaining worth for your JobRad. The sum will be a discounted amount based on the outstanding installments, residual value, as well as a possible prepayment penalty. Through tax savings it is still almost always cheaper to pay for your bike in this way.

As a company we have no influence over any duties or associated costs imposed by customs and cannot say how high they will be on a specific order. The customs regulations vary from country to country and can only be paid by the customer. If you would like more information, we recommend getting in touch with your country’s customs office.

All suspension struts are covered by a two-year manufacturer's warranty. This does not cover wearing parts such as lubricants, bushes and seals.

There is no payment limit when purchasing from Canyon.

The manufacturers expressly answer this question with no. Out of service periods do not have any influence on an extension of the warranty period. The warranty period starts from the date on which you receive the bike. The Canyon warranty service computation is included for repair. These service intervals are computed in the guarantee period. Out of service periods due to warranty work or servicing conducted in our workshop are added to the length of the warranty period. This is the only case which results in a prolongation of the warranty period.

As a company we have no influence over any duties or associated costs imposed by customs and cannot say how high they will be on a specific order. The customs regulations vary from country to country and can only be paid by the customer. If you would like more information, we recommend getting in touch with your country’s customs office.

After receipt of your body data we examine the dimensions and this results in an appropriate size bike for you. If your data is outside our parameters, we recommend that you change to another handlebar width that fits your riding style. The costs of a handlebar exchange amounts to 20€. This option is only available for roadbikes. The most relevant body measurement for a suitable handlebar width is your shoulder width. After your PPS data has been received, it is checked and compared with standard Canyon specifications. If your data deviates from our normal parameters, we recommend that you change to another handlebar width in order to achieve your ideal position on the bike. A handlebar exchange currently costs 20€. Our staff in the call centre will be pleased to help you should you require any further information.

Canyon bikes are only available as shown on the web or in the Canyon catalogs. Therefore, no changes are possible. We decide every autumn which models and equipment combinations we will be offering the following year. We determine the number of units to be produced of any particular model and order components from the relevant manufacturers accordingly. The price advantages are then passed on to our customers. Therefore, no changes are possible. The exception is, of course, changes which are made to the gear ratios on the cassette, handlebar width and stem length. We undertake these changes for a small charge.

You do not need an appointment to visit the Canyon.Showroom. Our opening hours are:

Monday to Friday 10h - 19h Saturday 9h - 18h

We look forward to welcoming you!

Our bikes are known throughout the riding community for their industry-leading innovations and excellent quality. We sponsor professionals across all disciplines to get the best feedback and continuously push our products to new heights. On top of that, our direct sales model means that there is no separation between us and our riders. Removing the middlemen not only helps us keep our prices competetive, it also creates a direct line of contact between us and the people who buy and ride our bikes. This direct contact provides us with the unique ability to listen to our riders, quickly adapt our products and pass along the results. For more reasons to buy with Canyon, please visit our website.

  1. Choose your bike
  2. At canyon.com select the bike you would like to lease as well as applicable accessories, such as pedals.
  3. Place your order
  4. Contact our Global Service Centre via the live chat, telephone at +49 261 40 4000 or email and work with a representative to process your order. You will receive an order confirmation and starting from this point your bike will be reserved for three weeks.
  5. Sign the contract
  6. Arrange and sign a contract with your employer. Your employer will then contact LeaseRad to confirm your order. Please note: This step must be completed within the three weeks that your bike is reserved.
  7. When your bike is ready, Canyon will send it to you. You will receive a receipt for the bike with your delivery confirmation, which you should send to LeaseRad.
  8. Every month a predetermined part of you paycheck will be withheld by Canyon and paid to LeaseRad. Please note: A return or changing of your bike and accessories is only possible within 30 days of signing your delivery confirmation.
  9. Start riding!

If you plan to have your order delivered to an EU address and then ship it outside of the EU yourself, you can receive a refund of the VAT.

All orders with shipping addresses within the EU have the county’s VAT included in the order price. If you intend to send your order out of the EU be sure to notify us when your order is placed and we will attach an exportation certificate. The Import/Export Customs Service in the EU country of exit must stamp this certificate. After it has been stamped you need to send us the ORIGINAL VAT claim (not a copy). As soon as we receive the original form, we will be able to refund the VAT. The process should be completed within 30 days of your orders delivery.

Customs and import duties may also be payable on deliveries abroad. These charges are to be carried out by the recipient of the goods. Canyon Bicycles has no influence on these charges.

Please send the original documents to:

Canyon Bicycles GMBH

Att. Auftragsbearbeitung (Order Processing)

Karl-Tesche-Straße 12

56073 Koblenz, Germany

Please note: A VAT form is not needed for items with a value of 1000 € or under.

The warranty is invalidated by resprays, as we are unable to influence the type of respray and preliminary work.

Your PayPal account will be charged once your order has shipped.

Shipments outside of the EU are sent with UPS or DHL.

Your email address allows us to report information about your order. We inform you by email about the status of your order. Your data is not passed on to third parties or used for advertising purposes. This is the reason we ask you to indicate your current contact details so that we can inform you in the fastest possible way.

The Canyon.Showroom is located at Canyon.Home in Koblenz, Germany.

The Canyon.Showroom address is:

Canyon Bicycles GmbH Karl-Tesche-Straße 12 56073 Koblenz Germany Opening hours (Central European Time): Monday to Friday 10 - 19 Saturday 9 - 18

Getting there:

You can reach us from the main station in Koblenz by bus. Take bus lines 1, 5/15, 8, 9 and 20 in the direction ""Löhr-Center"". At the Löhr-Center, take bus line 3 in the direction ""Koblenz-Güls"". The stop Ludwig-Erhard-Straße is the closest stop to Canyon.Home, where the showroom is based. Follow the road in the direction of the bus, and the second road on the right is Karl-Tesche-Straße.

The nearest airports to Koblenz are Dusseldorf, Cologne, Frankfurt and Frankfurt Hahn.

All suspension struts are covered by a two-year manufacturer's warranty. This does not cover wearing parts such as lubricants, bushes and seals.

In order to lease a JobRad your employer must have a basic contract with LeaseRad GmbH. To find out whether or not your employer already has a JobRad program contact your HR department or visit JobRad .

Within Europe, delivery typically takes five to seven days from the point of dispatch.

Delivery outside of Europe typically takes 10-14 working days, from the point of dispatch.

Once your order has shipped you will receive an e-mail with a tracking number to monitor its status via UPS or DHL.

Should you have a complaint or questions about repair, please use the forms available on our Service at Canyon page.

If you still have a question please do not hesitate to contact us via our live chat, via telephone by calling +49 (0) 261 40 4000 Monday - Friday 9 - 19, or by email.

If you plan to have your order delivered to an EU address and then ship it outside of the EU yourself, you can receive a refund of the VAT. All orders with shipping addresses within the EU have the county’s VAT included in the order price. If you intend to send your order out of the EU be sure to notify us when your order is placed and we will attach an exportation certificate. The Import/Export Customs Service in the EU country of exit must stamp this certificate. After it has been stamped you need to send us the ORIGINAL VAT claim (not a copy). As soon as we receive the original form, we will be able to refund the VAT. The process should be completed within 30 days of your orders delivery.

Customs and import duties may also be payable on deliveries abroad. These charges are to be carried out by the recipient of the goods. Canyon Bicycles has no influence on these charges.

Please send the original documents here:

Canyon Bicycles GMBH

Att. Auftragsbearbeitung (Order Processing)

Karl-Tesche-Straße 12

56073 Koblenz, Germany

The Canyon.Showroom in Koblenz, Germany is the world’s only Canyon store. At the site of the Canyon headquarters you will have the opportunity to test ride and order a wide variety of Canyon bikes, receive a bike fitting through our PPS measurement system and purchase products from the entire range of Canyon accessories and clothing. The store also features products from some of the biggest bike accessory and clothing brands in the world.

You’ll have the opportunity to walk through our exhibition where you can learn more about the history of Canyon and how our bikes are designed. On display are some of the most innovative bikes we’ve created over the years as well as some of our most accomplished, such as Nairo Quintana’s Giro d’Italia winning Ultimate and Fabien Barel’s prototype Strive. After all that, you can relax and enjoy coffee and cake at the Canyon café. We hope to see you soon.

We give a statutory 2 year warranty on frame paintwork excluding damage caused by external forces or chemical-based detergents.

Leasing bikes have the same guarantee and warranty as all Canyon bikes. For more information please visit the Guarantee & Warranty section of the FAQs.

All of our shipping is done by DHL or UPS and pricing for all countries can be found here.

If you make a claim under the warranty you will not incur any costs, including no costs for shipment, labour or material.

For EU customers all prices on our website include VAT. If your order is being shipped outside of the EU, the VAT is removed. VAT is determined by the equation Price/1.19 so a bike that is priced at €1,499 in the EU will cost €1,259.66 in other countries. However, bikes sent outside of the EU are subject to customs duties.

You will need:

  • Spirit level
  • Ruler
  • Dowel
  • A willing helper!
  • Important

    : Please wear bike shorts to obtain these measumrents and do not wear shoes. This will ensure the accuracy of your measurements.

The standard leasing contract with JobRad is three years. At the end of the three year period, the bike can be purchased for 10% of its list price or you can simply allow the lease to run out and return the bike and all associated accessories. You will also have the opportunity to lease a brand new bike.

A full list of the countries we ship to can be found here.

If you make a claim under the guarantee we will charge you the costs for shipment and modification as well as labour costs in our workshop. The guarantee only covers Canyon frames and Canyon forks on racer and triathlon bikes. We will not pay any other costs if you make a claim under the guarantee.

The measurements needed are your height, weight, inseam, arm length, shoulder width and torso length.

Yes! You are of course able to use your ‘JobRad’ for work and for private use. There is also no minimum amount of use required.

The bike and its components are covered under a two-year warranty, excluding wearing parts. Wearing parts include bearings, seals, cables, cable housing, all lubricants, oil, grease and brake fluid, chain, sprocket, chainrings, brake pads, tyres, bar grips and bar tape, derailleur hangers, among others. Following our two-year statutory warranty we also provide a voluntary guarantee for an additional four years (resulting in a six-year gurantee in total) on frames and forks on road, triathlon, urban and fitness bikes, and on mountain bike frames (excluding bearings and suspension).

Damage to paintwork or anodising are not covered in this time. We reserve the right to repair defective frames and forks or to replace them with a corresponding successor models. Our guarantee starts from the date of purchase and is only valid for the original owner of the bike. The guarantee only covers the above, other costs such as assembly, transport, etc. are not covered.

Damage caused by incorrect or unintended use, such as negligence (lack of care and maintenance), crashes, excessive stress and modifications to the frame or fork including the installation of additional components is not covered by the guarantee. The guarantee also does not cover damage from jumps or overuse of other kinds.

Please note: Second hand bikes have two years warranty from the point of purchase only.

If you have any questions, please feel free to contact us via our live chat, via telephone by calling +49 (0) 261 40 4000 Monday - Friday 9 - 19, or by email.

The Canyon Perfect Positioning System (PPS) is our online tool to help you determine the correct size bike for your body measurements.

With the PPS system you simply enter your measurements and our system does the rest. The PPS tool can be found for each bike on the "AVAILABILITY" page for the specific model - this ensures you are recommended the correct size for a particular bike type as the geometries of our bikes differ.

If you have any questions whilst using our PPS tool, a member of our service team will be happy to help - you can contact us via our live chat, via telephone by calling +49 (0) 261 40 4000 Monday - Friday 9 - 19, or by email.

All accessories that can be added to a bike can be included in the lease. The requirement is simply that the accessory can be incorporated with the bike. For example, pedals, seat posts, stems etc. can be leased.

Non-leasable items include apparel and navigation devices, as these are easily removed and could be placed on other bikes. You can view all accessories available for leasing here.

Nearly every Canyon bike can be leased, including bikes from the Canyon.Outlet. However, due to the related administrative expenses there is a required minimum value of 999 € including tax for employees and 1,499 € for independent contractors.

Please note that the Bike Guard and shipping costs can also be included in the price.

Discounted bikes can only be leased at the regular price. For example, a 2,000 € bike which is part of a sale with a 400 € discount, can only be leased at the regular price of 2,000 €.

JobRad is the first salary conversion program for employees in Germany. With JobRad, every employee can take part in the company’s program to obtain their dream bike through a monthly deduction from their salary and save money while doing it!

Leasing is a form of renting. In the case of employee leasing through JobRad, the employer pays a monthly rate while the employee contributes part of their salary. Through this process the taxable income of the employer and employee is lessened. Based on the opportunity for private use, the determined benefit of worth (1% of the nonbinding recommended retail price) must be taxed.

Through leasing, the employee will save in total between 10% and 40% in comparison to buying.

Commerz Finanz GmbH is a joint venture of BNP Paribas Personal Finance S.A and Commerzbank AG. Commerz Finanz specialises in turning wishes and dreams into reality. Countless customers have benefited from their experience and professionalism.

It is not possible to partly finance a bike at this time.

With the financing option you can set up payment installations for the cost of your bike. These amounts are withdrawn by direct debit from your account on a monthly basis. The interest rate for the entire term of the loan is pre-determined, allowing you to build the monthly installments into your budget.

You can choose the financing option at the end of the ordering process. Afterwards, a link to the Commerz Finanz GmbH will be sent to you.

It is possible to complete the payment of the loan via unscheduled payment before the end of the agreed contract. For further information on this topic, please call +49 1805 23 86 53 (€0,14/min on a German landline, maximum €0,42/min on a mobile network).

Bikes purchased from Canyon come with a 30-day cancellation policy, which begins from the point of receipt of your new bike. If you enter into an agreement to finance your bike and then wish to return it, you can choose to immediately withdraw from the financing agreement. Should any difficulties arise regarding the repayment installments, we advise you contact our partner bank via phone at +49 1805 23 86 53 (€0,14/min on a German landline, maximum €0,42/min on a mobile network).

We recommend that you acquire some form of debt insurance for your financing agreement in the case of unemployment, inability to work or injury.

Please note, online financing is only available to customers in Germany.

As a company we have no influence over any duties or associated costs imposed by customs and cannot say how high they will be on a specific order. The customs regulations vary from country to country and can only be paid by the customer. If you would like more information, we recommend getting in touch with your country’s customs office.

You can change your payment method at any point until payment is complete. Please contact your local Service Centre in the UK, Australia, New Zealand or internationally to do so.

Bank name: Sparkasse Koblenz

Sort Code: 57050120

Account Number: 58000720

IBAN: DE 88 57050120 0058000720

BIC: MALADE51KOB

Please include your customer ID and order number with your bank transfer to ensure your bike gets delivered as soon as possible.

CREDIT CARD: We accept Visa and Mastercard.

PRE-PAYMENT: Pre-payment means payment is completed via bank transfer, which must be arranged with your bank directly using our IBAN/BIC.

PAYPAL: You can enter your PayPal information at the end of the order process. Your personal data will be transmitted in SSL-encrypted form and cannot be viewed by third parties. Please note, PayPal is not available in the UK.

If you are based in Germany, you can also choose from the following payment options:

CASH ON DELIVERY: With this payment method you pay when your order is delivered, removing any possible delivery delays related to payment.

FINANCING:

You can arrange monthly installments that will be withdrawn via direct debit from your account. This is arranged in conjunction with Commerz Finanz.

LEASING: If your company has a JobRad program you can arrange to lease your bike. The employer pays a monthly rate whilst the employee contributes part of their salary.

You can find more information of each of these payment methods in the sections below.