General Terms and Conditions of Canyon Bicycles GmbH

Purchasing vouchers

Canyon vouchers can be purchased on the website, in the Showroom in Koblenz or via the Canyon Service-Hotline.
Vouchers can only be purchased from in Euros in the following language versions: English INT, DE, FR, NL, ES, PT and IT. The vouchers remain valid for an unlimited period.
Payments can be made via credit card or PayPal. Your account will de debited after your voucher has been sent by post.

Redeeming vouchers

Canyon vouchers can be cashed on and in our Showroom in Koblenz, as well as via our order hotline, regardless of where they were purchased. Vouchers may only be redeemed on Euro sites. The code which is displayed on the voucher can be used in the shopping cart and reduces the amount payable by the value of the relevant voucher. If the total value of your order is lower than the value of the voucher, the remaining credit on the voucher can be spent on any subsequent purchase. The remaining credit cannot be paid out in cash. The amount spent will be deducted from the voucher as soon as the goods have been sent.
It is possible to redeem several vouchers for one purchase (no discount vouchers).

All orders and purchases paid for with vouchers are subject to our General Terms and Conditions.

Cancellation of orders placed using vouchers

When returning goods paid for with a voucher either in full or in part, the value of the voucher is reimbursed to the original voucher number. A reimbursement in cash is not possible.


Canyon vouchers are not personalized and therefore transferrable. In order to use the voucher merely the voucher code is necessary.

Check credit

In order to check the total credit on a voucher, enter the voucher code in the shopping cart on The current value will then be displayed but not redeemed.

Loss of a voucher

Vouchers are money therefore they should be carefully preserved.In the event that a voucher is lost, no refund can be made!