FAQs

• Are there delays or problems with deliveries because of Corona/COVID-19?

  • We are now also having to cope with delays. The Coronavirus pandemic is also having a restrictive effect on the international movement of goods. In addition, there are too few parts and components at the moment and the suppliers often can´t fulfil their promised delivery dates. All of this means that we are also currently experiencing longer delivery times and shipping delays.

• Is the service workshop in Koblenz open?

  • Yes, we offer the usual service. Of course, in compliance with the given security measures.

• Is customer service restricted by the Corona virus?

  • We are currently experiencing an unprecedentedly high volume of enquiries in our service centre. It is also true for this area that, despite a significant increase in our team, we cannot cover everything. Therefore we have decided to use the contact form to communicate with you from the multitude of contact possibilities via e.g. telephone or chat. Why? Because in this tool we can guarantee the best traceability of incoming enquiries and thus the best quality control of our processes. Even if it may take longer to reach us than you would like, it is the best way for the moment and in the end the fairest way.
    
    It is and remains our claim to be able to provide you with a "Pure Cycling" experience all around and therefore we are working hard to achieve this goal also in this special time. But please have understanding and patience with us, if something doesn't run as smoothly as you would like.

• Can I still order a bike and accessories online?

  • Yes, our webshop is running as usual. For more information, please see our separate newspost on the current delivery date situation.

• Are UPS and DHL still delivering?

  • Yes, they do. But there may be delays in some regions. Please check the websites of our shipping service providers for more detailed information.