We take cycling directly to you

Canyon bikes are exclusively sold direct to you. The advantage to this way of selling allows us to give you the best price possible. By taking the middleman out of the equation, we are able to pass the savings on to the customer. In a way, Canyon has established a “pure” sales channel where our customers profit with increased savings over competing brands.

We communicate directly with you. We know what you expect from our bikes and which components you trust… you deserve the best. Our customers’ requests are not derived from statistic data – we listen to what you say and how you feel about cycling. It’s from this relationship we can draw our conclusions. Numerous victories with magazine reader surveys prove that this is the best way to develop the best bikes.

Do you have questions about your dream bike? No one can answer these questions better than the manufacturer, because from the first idea to the final assembly of our bikes everything lies in our hands. And because of a direct connection to the customer our sales and service team draws on a clearly larger knowledge pool than any one dealer could ever provide.

Our PPS system offers you the possibility of a perfect ergonomic tuning of your bike. An exclusive service that Canyon, as the manufacturer, can offer directly to its customers.

We know our customers. We can notify you directly when the next tune-up is due or help you order the correct spare part for your bike in case you need service.

If you return your bike for inspection or for repair, our concept of direct sales has clear advantages because our mechanics work exclusively on Canyon bikes. Our service staff goes through training courses regularly and specifically train to adjust and repair the components used on our bikes. And because we know specifically which components our bikes require, we can ensure spare parts will be always be in stock.