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Please contact our Servicecenter. We are available today until 19:00 CET: +49 261 40 4000
All shipping takes place with DHL or UPS. Within the EU, any missing articles will of course be delivered to you subsequently and free of charge. For outside the EU we will contact you before shipping to inform you about the additional shipping expenses.
The supply is always subject to availability. The purchase contract takes effect upon fulfilment by Canyon, i.e. it only becomes legally effective when goods are delivered in accordance with the delivery note. In the case of catalogue, telephone and Internet orders we will inform you of the receipt of your order and on contractual details by e-mail.
All our packages are insured for the transit period. Please examine the package immediately with receipt for damages. Any damage must be communicated to the shipping company within 24 hours. You will receive a confirmation of the message, which you will send to us, together with the original package and a copy of the invoice. Please call us by telephone before you send.
Complete bicycles are delivered exclusively in our special BikeGuard box, which carries an additional charge of 16,90 €.
Shipping costs for deliveries to EU-countries are calculated using the VAT rate of the country concerned. You can determine the exact cost of shipping by going to our shipping terms page and using the shipping costs calculator.
Orders to delivery addresses in non-EU states include the German VAT in the online shopping cart. When processing invoices the amounts of the ordered goods are displayed as net prices. Customs and import duties may also be payable on deliveries abroad. These charges are to be paid by the recipient of the goods. Canyon Bicycles has no influence on these charges.
Any VAT reimbursement must be handled by the customer directly.
Legal guidelines for Swiss visitors:
Since 1 September 2010 we are not permitted to deliver bikes and accessories under the CANYON brand name to Switzerland due to trademark protection laws. Therefore we offer bikes and accessories exclusively for the Swiss market on our Swiss website www.purecycling.ch. These products are identical to those sold outside Switzerland by Canyon Bicycles GmbH under the CANYON brand name. If you have any further queries, please contact out Information and Order Hotline on the toll free number 0800-564731.
Here you can find our General Terms and Conditions.