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Shipping costs within Germany are 19,60 Euro. Shipping to Austria and most other EU-states currently costs 38,40.
There is an additional charge for the Bikeguard box. This is always added so that your premium-quality bike is optimally protected during shipping. A detailed list of shipping and packing charges is available at our Website
We have done this deliberately so that you can clearly see that the new Acros I-Lock headset, which was especially developed for Canyon, no longer requires a conventional A-clamp in the fork steerer.
Headset caps are available in our accessories domain.
Cash on delivery (only available to shipping addresses inside Germany):
The simplest kind of payment is by cash on delivery (COD). You pay the postman when your consignment is delivered. The advantage here is that you receive the bicycle without delay. DHL charges a collection fee of € 2,00 regardless of the invoice amount.
If your bike is available within the next three weeks, shortly after being sent an automatic order confirmation you will receive a pre-payment invoice. In order to expedite a smooth processing of your order, please remit payment stating your customer and order number at least seven working days prior to the advised delivery date of your bike. As soon as payment has been received, your bike will be made ready for despatch as quickly as possible. If you have chosen a bike with a delivery date which exceeds three weeks, you will receive an order confirmation immediately upon receipt of your order, and around three weeks before the scheduled delivery date a separate pre-payment invoice. After you have received your invoice then please proceed as described above.
If you collect your bike from our shop, you can pay either by cash or cashcard. Please note the daily limit on your cash card.
Credit card (Visa, Mastercard):
We offer our customers the chance to pay by credit card. Simply enter your credit card details during the order process. Your credit card will not be debited until the ordered articles have been sent.
Depending upon time of season some models could be in short supply or only available at a later ship date. For the exact availability status of your bike you can contact us by telephone at +49 (0) 261 40 4000 or by email: email@example.com
Frames are delivered ready assembled (with the exception of the handlebar and wheels) with all components in the Bikeguard together with a box containing small parts e.g. quick release levers etc.
Position the handlebar in the centre of the bar clamp. Then turn the cover bolts of the stem until the handlebar is slightly tight. After fitting the wheels and closing the quick release, the final adjustment of the handlebar position can be made. A handbook is included with the delivery of every bike. On pages 6-8 there is a detailed and illustrated description.
The component manufacturer Mavic advises that the front spokes of the Mavic R-Sys can break in rare cases. Therefore Mavic is recalling all R-Sys front wheels from 2008 and 2009. You should therefore stop using these wheels immediately.
Mavic has now been able to clarify the formalities of the recall in cooperation with Canyon: Canyon will contact the customers concerned. They will receive an Aksium wheel set free of charge. A return note is also included in this package. The customer then just has to use the same box the replacement wheels were sent in to return the defective front wheel to Canyon (the rear wheel is not affected by this recall).
The replacement wheels are being produced from the end of March until the middle of April and sent directly to the customers. Following the replacement the Mavic Aksium wheels then remain the property of the customer.
Further information is available at the
Please also note the change in our range. The Ultimate CF SLR model versions in Ultimate CF series Record, Super Record, Red and Dura Ace are no longer available. Alternatively, we can now offer the model versions SL+.
The model Ultimate CF 9.0 SLR W was also affected by the recall. As a replacement we now offer the Ultimate CF 9.0 W SL+ .
We would like to apologise for any inconvenience caused.
We offer you the possibility to send packages back to us via return note. You can request one from our Service Hotline. We charge shipping costs for those packages which are sent to us carriage forward, as we offer shipping via return note.
Please note: The inseam is not the length of a step but the distance from the ground up into the crotch!
How to measure your inseam: Things you need: A spirit level, ruler and a helper
You require: A spirit level, tape measure and a helper.
Make the measurement without shoes and wearing shorts.
1) Stand up straight against a wall, stretching yours legs as far apart as the breadth of your shoulders.
If you have a spirit level, then you don't need a wall.
2) Take a spirit level and wedge it between your legs.
3) Using both hands, pull up the spirit level firmly into your crotch. Try to reproduce the pressure of sitting on a saddle while holding the spirit level horizontally.
4) Measure the distance from the upper edge of the spirit level to the ground.
5) Record this distance. This is your inseam.
Adjust the negative spring travel (sag) to your riding style. This means how much the damper compresses (sags) with the weight of a rider on it. In the case of cross country and marathon riders about 10-20%, with Free riders approx. 15-30% and with Downhillers approx. 25-40% of the travel length. Before sitting on the bike slide the rubber O-ring to the top of the shock as this will help you see how much the shock compresses (sags).
Turn the Damping Adjust halfway to the closed position.
All Canyon bikes are shipped as illustrated and described. In the autumn of every year it is decided which models and equipment will be offered in the following season. Then we make bulk orders for components directly from the manufacturers. The advantages in price are then passed on by us to our customers. This is why it is not possible to make any modifications. The exception is, of course, changes which are made to the gear ratios on the cassette, handlebar width and stem length. We undertake these changes for you for a small charge.