Order a repair kit

We’ll send the repair kit after we have received your request and based on availability. The first batch of repair kits will be available in mid December.

We need you to give us:

  • some details of your bike
  • your contact information and shipping address
  • your payment details so we can cover the cost of the repair

For the inspection and repair we will reimburse you 100 EUR (or the equivalent in your local currency). Please note the refund will take about 4 weeks.

Your bike

Help us identify your bike

The easiest way to identify your bike is with your serial number.
You can find this on the frame or in your Bike Garage in your Canyon Account.

For example: R02077H32G0625


How to find your serial number

I do not have a serial number

Is this your bike?



We couldn’t find a bike with that serial number

Please get in touch with our customer service centre to identify your bike.

You’ll need to let them know your customer number and any other information relating to the bike and your order.

How to find your serial number

I do not have a serial number

Your contact information

Make sure the information you provide is accurate and up to date to guarantee a quick response. Make sure to provide us with your customer number.

Your customer number and order number can be found by logging in to your account and also on the original invoice.



Your details
Are you the original owner?
0/8 characters
Max length reached
0/10 characters
Max length reached
0/40 characters
Max length reached
0/80 characters
Max length reached
0/100 characters
Max length reached
0/30 characters
Max length reached

Shipping address

The repair kit will be shipped to this address.


Shipping address
0/80 characters
Max length reached
0/10 characters
Max length reached
0/80 characters
Max length reached
Your bank details

Your bank details


The section(s) below must be completed using Latin alphabet A-Z

Please note, that our system determines your BIC automatically after entering your IBAN information.


For the inspection and repair we will reimburse you 100 EUR (or the equivalent in your local currency). Please note the refund will take about 4 weeks.

Check the information you’ve provided is correct

If you make any changes, we’ll store all the information in the other steps.

Your data will be shared with Canyon. It will exclusively be used for the intended purpose and then deleted in accordance with the statutory provisions. Edit
Your data will be shared with Canyon. It will exclusively be used for the intended purpose and then deleted in accordance with the statutory provisions.
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