Crash Replacement

Crash Replacement Service
Although we hope it doesn't happen, unfortunately, it can sometimes occur. A fall or an accident can cause damage to the frame or parts, making them unsafe or aesthetically unpleasing.
At Canyon, we offer a voluntary crash replacement service to replace damaged CEP parts (Canyon-engineered parts) at a reduced rate. This service is exclusively for CEP parts and is not available for third-party components.
While we cannot always guarantee that replacement parts will be available in identical colours, we assure you that we will always do our utmost to find a suitable solution. Our goal is to ensure that you can enjoy your Canyon again as soon as possible.
How does Crash Replacement work?
- Please send us a description of the damage, photos, and your contact details via the form. It may be necessary for us to perform a detailed inspection. This can be done by our Service partners or in our Workshop. Safety comes first!
- Everything will be checked, and after the inspection, you will receive a quote.
- After approval, the parts will be ordered. Damaged parts that are replaced become the property of Canyon and must be sent to us before the order can be processed.
- We may also ask you to destroy the damaged parts and send us proof before the replacement products are shipped. This saves work for both parties and is also better for the environment.
Crash Replacement eligibility
- Crash Replacement is available to the original owner only and cannot be transferred. It can be used once within 3 years of the purchase date.
- Crash Replacement is a like for like service. It is not possible to swap between models or sizes.
- The replacement pricing cannot be used alongside any other discounts or offers.
- Crash replacement is not available to insurance companies or for insurance claims.
- Crash replacement is dependent on your shipping location and availability of parts.
Replacement pricing
Get a personalised crash replacement quote using your bike’s serial number
Crash Replacement price finder
or if you don't know your serial number, you can find your bike below
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Mountain bikes*
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Replacement Price in € Year 1 - Year 3 Dude CF 900 € Exceed SL 850 € Exceed SLX 1200 € Exceed CFR 1500 € Grand Canyon AL 160 € Grand Canyon SL 280 € Grand Canyon AL SLX 300 € Grand Canyon AL SLX WMN 380 € Grand Canyon:ON 700 € Lux World Cup CF 1500 € Lux World Cup CFR 2400 € Lux CF 1500 € Lux CF SLX 1700 € Lux Trail CF 1500 € Lux Trail CFR 2200 € Neuron AL (all models) 650 € Neuron CF SL 1200 € Neuron CF SLX 1200 € Neuron:ON 1200 € Neuron:ON CF 2500 € Sender AL 1200 € Sender CF 1700 € Sender CFR 1800 € Spectral AL/ 125 AL 1100 € Spectral CF/ 125 CF/ CF KIS 1800 € Spectral CFR 2200 € Spectral:ON CF 1800 € Spectral:ON CFR 2700 € Spectral Young Hero 1000 € Stoic 300 € Stitched CFR 1200 € Fork for Stitched CFR 300 € Stitched 360 300 € Stitched 720 1000 € Strive AL 900 € Strive CF 1300 € Strive CFR 1700 € Strive:ON 2100 € Torque AL 900 € Torque CF 1300 € Torque:ON 1200 € Torque:ON CF 2200 €
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Road and gravel bikes*
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Replacement Price in € Year 1 - Year 3 Fork for Aeroad CF SL/ CF SL Disc 300 € Fork for Aeroad CF SLX Disc/ CFR Disc 350 € Fork for Endurace AL/ AL Disc 160 € Fork for Endurace CF/ CF SL/ CF SL Disc 200 € Fork for Endurace CF SLX/ CF SLX Disc 240 € Fork for Endurace CFR 300 € Fork for Endurace:ON 300 € Fork for Ultimate CF SL/ CF SL Disc 300 € Fork for Ultimate CF SLX/ CF SLX Disc 300 € Fork for Ultimate CFR 400 € Fork for Grail AL/ CF SL/ CF SLX 200 € Fork for Grail (Gen 2) CF SL/ CF SLX 250 € Fork for Grail CFR (Gen 2) 300 € Fork for Grail:ON 250 € Fork for Grizl AL/ CF SL/ CF SLX 200 € Fork for Inflite AL SLX/ CF SL/ CF SLX 240 € Fork for Inflite CFR 350 € Fork for Speedmax CF Disc 300 € Fork for Speedmax CF SLX/ CFR Disc 400 € Aeroad CFR 1600 € Aeroad CF SLX/ CF SLX Disc 1300 € Aeroad CF SL/ CF SL Disc 900 € Endurace CFR 1500 € Endurace CF SLX Disc 1200 € Endurace CF SL Disc 900 € Endurace CF 750 € Endurace AL/ AL Disc 250 € Endurace:ON 500 € Grail CF SLX 1200 € Grail CF SL 900 € Grail AL 220 € Grail CFR (Gen 2) 1400 € Grail CF SLX (Gen 2) 1100 € Grail CF SL (Gen 2) 1100 € Grail:ON 1400 € Cockpit for Grail CF SL/ SLX 300 € Grizl CF SLX 1200 € Grizl CF SL 900 € Grizl AL 300 € Grizl:ON 1400 € Inflite CFR 1800 € Inflite CF SLX 1200 € Inflite CF SL 900 € Inflite AL 300 € Speedmax CF Disc 1200 € Speedmax CF SLX 1800 € Speedmax CFR Disc 2200 € Speedmax CFR TT Disc 2000 € Speedmax Track On Request Ultimate CF SL/ CF SL Disc 1000 € Ultimate CF SLX/ CF SLX Disc 1300 € Ultimate CF EVO 1800 € Ultimate CFR 2200 €
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Fitness bikes*
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Replacement Price in € Year 1 - Year 3 Fork for Roadlite AL 140 € Fork for Roadlite SL/ CF 160 € Fork for Roadlite:ON 150 € Fork for Pathlite:ON SL 250 € Roadlite AL 200 € Roadlite SL 280 € Roadlite CF 650 € Roadlite:ON 500 € Pathlite 170 € Pathlite SL 250 € Pathlite:ON 600 € Pathlite:ON SL 600 € Pathlite:ON SUV 750 €
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Urban bikes*
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Replacement Price in € Year 1 - Year 3 Fork for Commuter Sport 5.0 90 € Fork for Commuter 3.0/4.0/5.0/6.0 (MY18 and older) 140 € Fork for Commuter (Sport) 7.0/8.0 200 € Fork for Commuter:ON 200 € Commuter 3.0/4.0 160 € Commuter (Sport) 5.0/6.0 280 € Commuter (Sport) 7.0/8.0 520 € Commuter:ON 500 € Fork for Precede:ON 250 € Precede:ON CF 1300 € Precede:ON AL/ AL ST 650 €
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Components*
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Saving (%) Year 1 - Year 3 Seatpost -40 % Stem -40 % Handlebar -40 % Cockpit -40 % Canyon Wheels -40 %
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*To fulfil the requirements for Crash Replacement, the frame/fork in question must be returned to us. If replacement is necessary, we reserve the right to retain the broken parts being replaced. Crash Replacement cannot be combined with other discount offers.