Although we hope it doesn't happen, unfortunately, it can sometimes occur. A fall or an accident can cause damage to the frame or parts, making them unsafe or aesthetically unpleasing.

At Canyon, we offer a voluntary crash replacement service to replace damaged CEP parts (Canyon-engineered parts) at a reduced rate. This service is exclusively for CEP parts and is not available for third-party components.

While we cannot always guarantee that replacement parts will be available in identical colours, we assure you that we will always do our utmost to find a suitable solution. Our goal is to ensure that you can enjoy your Canyon again as soon as possible.

• Please send us a description of the damage, photos, and your contact details via the form. It may be necessary for us to perform a detailed inspection. This can be done by our Service partners or in our Workshop. Safety comes first!
• Everything will be checked, and after the inspection, you will receive a quote.
• After approval, the parts will be ordered. Damaged parts that are replaced become the property of Canyon and must be sent to us before the order can be processed.
• We may also ask you to destroy the damaged parts and send us proof before the replacement products are shipped. This saves work for both parties and is also better for the environment.

• Crash Replacement is available to the original owner only and cannot be transferred. It can be used once within 3 years of the purchase date.
• Crash Replacement is a like for like service. It is not possible to swap between models or sizes.
• The replacement pricing cannot be used alongside any other discounts or offers.
• Crash replacement is not available to insurance companies or for insurance claims.
• Crash replacement is dependent on your shipping location and availability of parts.