Taxes, customs and exports
Depending on where you order your bike to, you may have to pay extra taxes and customs charges not displayed on the website.
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Orders to the EU, UK, Switzerland, Norway, Japan and Singapore: you won’t have to pay any additional taxes or customs fees after you make your order. The price displayed on the website is the final amount you pay for your products.
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Orders to any other country: we won’t include VAT or customs duties in the final price at the time of purchase. This means you may need to pay these additional charges upon delivery, depending on your country’s regulations. Please inform yourself about these potential charges before completing your purchase.
When importing a bike into a non-EU country you are responsible for checking the customs regulations and the amount of duties or tax to be paid. These costs differ depending on the country you’re in and the overall value of the bike being imported.
We ship orders with UPS and DHL Freight. In most cases, they will take care of the entire process and will invoice you for the total amount. If the delivery company doesn’t offer this service in your country, you will need to contact your local customs office.
If you are sending your bike to us for servicing within the warranty period, we cover all import charges. If the bike is out of warranty, you will be charged the customs duties and import sales tax.
If the bike is being returned to a Canyon Service Centre within the EU, it’s possible to get duty-free clearance if you meet the following criteria.
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The bike was delivered outside the EU in the last three years.
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You have proof of the original export (export receipt or invoice with customs stamp).
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The bike is being shipped from the same country it was delivered to.
