If you’re not 100% satisfied with your Gear purchase, return it within 30 days in an unused condition for a full refund. The 30 day period starts once you receive your goods and is complied with by return of the goods to us within 30 days.
We take responsibility for defective products. If you notice any inherent issues with your Gear within a two-year time frame of receipt, please fill out a Warranty Request under Customer Service below.
We’re in Control
Our business model gives us the advantage of knowing exactly where our products come from, how they are made and what they are capable of. Canyon products are exclusively available at Canyon.com, so you can trust the quality you are getting.
Subject to technical modification without notice. Errors and omissions excepted.
With Ready-to-ride Delivery, pro mechanics will ship, assemble, and set up your e-bike.
Our customer support experts are waiting to answer your questions.
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