Order your battery

Batteries have started shipping and will continue to be dispatched regularly until all replacement orders are fulfilled. Delivering replacement batteries to all affected customers at the earliest opportunity remains our highest priority.

  • We need you to give us:
  • some details of your bike
  • your contact and shipping details

Your bike

Help us identify your bike

The easiest way to identify your bike is with your serial number.
You can find this on the frame or in your Bike Garage in your Canyon Account.

For example: R02077H32G0625


How to find your serial number

I do not have a serial number

Is this your bike?



We couldn’t find a bike with that serial number

Please get in touch with our customer service centre to identify your bike.

You’ll need to let them know your customer number and any other information relating to the bike and your order.

How to find your serial number

I do not have a serial number

Your bike is not affected

Based on the serial number provided, your bike is not affected by the safety notice and therefore not eligible for a replacement battery.

If this is incorrect, please get in touch with our customer service centre. You’ll need to let them know your customer number and any other information relating to the bike and your order.

Battery already ordered

Based on the serial number provided, a replacement battery has already been requested. Remember, batteries have started shipping and will continue to be dispatched regularly until all replacement orders are fulfilled.

If this is incorrect, please get in touch with our customer service centre. You’ll need to let them know your customer number and any other information relating to the bike and your order.

Your shipping address

Make sure the information you provide is accurate and up to date to guarantee a quick response. Make sure to provide us with your customer number.

Your customer number and order number can be found by logging in to your account and also on the original invoice.

Please provide us with your most up to date shipping address

Please note that we cannot deliver to PO Box addresses


Shipping address
Are you the original owner?
0/10 characters
Max length reached
0/10 characters
Max length reached
0/40 characters
Max length reached
0/80 characters
Max length reached
0/80 characters
Max length reached
0/10 characters
Max length reached
0/80 characters
Max length reached
0/100 characters
Max length reached
0/30 characters
Max length reached

Battery size

To guarantee the replacement battery will fit your bike, we need to know the size of the original battery.

Do not continue unless you’re confident the information you’re providing is accurate and correct.


Battery size
Battery size
Estimated delivery times

See below for the estimated shipping dates. Dates change depending on your original battery size and bike frame size.

  • 720 Wh batteries fitted to size Small bikes - November
  • 720 Wh batteries fitted to size Medium and above - July (900 Wh battery replacement issued to reduce waiting time)
  • 900 Wh batteries - July

Check the information you’ve provided is correct

If you make any changes, we’ll store all the information in the other steps.

Your data will be shared with Canyon. It will exclusively be used for the intended purpose and then deleted in accordance with the statutory provisions. Edit
Loading animation image