Canyon

Battery safety notice and replacement

On this page you’ll find information on the mandatory battery check. Follow all instructions outlined in this safety notice, including stopping use of your bike immediately.

We’ll continually update this page with the latest processes and information. We recommend adding this page to your bookmarks and checking it regularly.

This page was updated on: Wednesday 22nd October 2025.

If you haven't ordered your replacement battery, please order it now. You can also continue to participate in the compensation programme. Please note the following information: 

  • 900 Wh batteries: You will receive compensation for the delayed delivery based on the period from 31 March 2025 until your battery is shipped, but no later than 31 October 2025.
  • 720 Wh batteries: You will receive compensation for the delayed delivery based on the period from 31 March 2025 until your battery is shipped, but no later than 31 December 2025. 

The compensation programme, including the compensation for the delayed delivery, will end without replacement on 31 December 2025. 

You can, of course, continue to order replacement batteries after this date – only the compensation will then no longer apply.

Contents:
Bikes with affected battery
  • Spectral:ON CF and CFR
  • Torque:ON CF

Understanding the issue


The batteries used for our E-bikes are sourced from reputable companies and tested to meet or exceed industry standards. We have been notified that a small number of batteries may be liable to damage the housing appearing as small cracks, gaps or similar.

In rare circumstances, this could allow moisture inside the battery, potentially triggering a short-circuit that bypasses the fail-safe protection mechanisms. Whilst extremely unlikely, we cannot rule out that a damaged battery might catch on fire, resulting in a risk of personal injury or damage to property.

We must instruct you to please stop using any of the affected batteries in your bike and to not charge them.

Remove the battery


Follow these step by step videos to safely and correctly remove the battery from your bike

Canyon Spectral:ON and Torque:ON | How to Remove the Battery from your E-Mountain Bike

Identify the battery and the generation


Once removed, you can check your batteries serial number against the photos below to see if it is affected.


  • Generation 1 batteries - Start BT0001 and BT0002
  • Generation 2 batteries - Start BT0003 and BT0004
Complete battery with model number Complete battery with model number
Battery model number starting BT0001 Battery model number starting BT0001
Battery model number starting BT0002 Battery model number starting BT0002
Battery model number starting BT0003 Battery model number starting BT0003
Battery model number starting BT0004 Battery model number starting BT0004

Battery disposal


As you will get a replacement battery, you will need to dispose of the original battery in accordance to your local rules and regulations, even if it shows no signs of damage. If your battery is damaged, contact us and we will support you with special packaging.

Through our partnership with Call2Recycle, all Canyon batteries can be recycled for free at certified eBike locations, as well as the Canyon Showroom in Carlsbad.

Under no circumstances should the battery be placed in your household waste or recycling. Do not attempt to incinerate the battery.



Claim your refund


We truly appreciate your patience and understanding while we work on the solution. To show our gratitude, we’re offering a partial refund of your bike’s purchase price. It can be paid out as either a Canyon voucher or directly to your bank account, depending on your location and customs rules.

The amount offered will vary depending on the model you own. It can take up to 4 weeks to be processed.




Order a new battery


The replacement battery is an improved version of the original one, with the same capacity. It is easy to install by yourself, and clear instructions will be available when your battery ships to you.




Battery delivery compensation


Replacement batteries began shipping to customers in March. Unfortunately, some deliveries will take longer than expected due to unforeseen production delays that have affected our original schedule.

We recognise this may pose an inconvenience for you. Consequently, when shipping your battery, you will receive compensation as a token of our appreciation, which is calculated as follows:

  • The compensation amount will be calculated individually based on the waiting period from 31 March 2025 to the date your battery is shipped, but no later than 31 October 2025 (900 Wh battery) or 31 December 2025 (720 Wh battery). 
  • The monthly rate is scaled according to your bike model and purchase price, ranging from $95.00 to $217.00 per month.

The compensation programme, consisting of the 1st compensation (partial purchase price refund) and the 2nd compensation (compensation for the delayed delivery of replacement batteries), will end without replacement on 31 December 2025.

After this date, it will no longer be possible to apply for compensation, including compensation for the delayed delivery.




Replacement battery installation


If you’ve received your improved replacement battery and need help installing it, check out our guide below.

Remember to keep harsh chemicals such as oils, greases, lubricants, and solvents away from the battery. Contact with these chemicals can cause permanent damage to the battery.




FAQ






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