Canyon.Home

FAQ

• What do I need to bring and wear to test ride a bike?

  • All riders must provide a current ID and credit card for Canyon to hold while you test ride. Additionally, all riders are required to wear closed-toed shoes and a helmet. Canyon will provide a helmet, but you must wear or bring your own closed-toed shoes.

• Can I get help determining what size is best for me?

  • Yes, our Showroom Staff will take your measurement using precision tools and recommend the best size Canyon for you.

• Can I purchase Canyon Gear at the Canyon Showroom?

  • Yes, the Canyon Showroom is well stocked with a wide array of curated accessories and apparel.

• Does the Canyon Showroom host any rides?

  • Yes, the Canyon Showroom has hosted many rides and special events in the past. We be sure to post any upcoming rides/events on the Canyon.Home page.

• Does the Showroom have all bikes available to test ride?

  • No, but we do have select models that you can try for free. Feel free to call ahead before your visit to see what bikes are available.

• Can I rent a bike for multiples days from the Showroom?

  • No, but you can enjoy a free test ride at no cost and no obligation to buy. Test rides are limited to the parking lot and the duration is a max of 30-minutes.

• Can I purchase my bike in the Showroom and go home with it the same day?

  • No, but our trained staff can help you with your purchase and Canyon will ship it directly to your home. And depending on where you live, we can also arrange for our partners at Velofix to assemble the bike for you. (Display bikes are also NOT for sale.)

• Can I have my order shipped to the Canyon Showroom and have it assembled there?

  • No, we do not currently offer this service at the Canyon Showroom.

• Can I have my Canyon bike serviced at Canyon?

  • No, we do not currently offer repair services at the Canyon Showroom.

• Are there other Canyon Showrooms in the US that I can visit?

  • No! Our location in Carlsbad is currently the only place in the US where you can have the Pure Cycling Experience.