Lease a Bike FAQs

• Who can lease a bike through Lease a Bike?

  • Most employees can lease a bike if their employer participates in the programme. Eligibility criteria such as minimum employment duration and part-time status depend on employer policy. Self-employed people can also lease a bike after completing Lease a Bike’s onboarding process.

• What is the minimum order amount?

  • The minimum order amount is €499 including accessories. Some employers may set additional limits.

• Can I return my bike within the 30-day Canyon returns period?

  • You can only return your bike if you have not yet signed and sent the contract acceptance form to Lease a Bike. Once you have signed the form and it has been submitted to Lease a Bike, your order can no longer be returned.

• What happens if I need to end my lease early?

  • If your situation changes, contact your employer first. Depending on your circumstances, options may include transferring the lease to a new employer, transferring it to another person, purchasing the bike, or returning it.

• What happens if my bike is lost or stolen?

  • Every lease includes theft and damage protection covering sudden or unforeseen incidents such as theft, accidental damage, vandalism, and damage to the motor or battery. A mobility guarantee is also included.

• Is regular servicing required during my lease?

  • Yes. Lease a Bike requires an annual service to keep your bike in good condition. A servicing package is available for a fixed monthly fee, and your protection package includes a budget that can be used for inspections and wear-and-tear items.

• Does Lease a Bike include servicing?

  • Yes. Every bike comes with a comprehensive protection package, available in three levels: Basic, Premium, and All-Inclusive. Each package includes a budget for inspection and wear and tear, and you can choose the option that best fits your needs.

• What happens at the end of the lease?

  • Around three months before your lease ends, you will receive a purchase offer. You can choose to buy the bike or decline the offer. If you decline, Lease a Bike will arrange to pick up your bike for free.