FAQ & Support Articles

Using the Canyon Perfect Positioning System (PPS), you can determine your ideal frame size based on your body measurements. All you need to do is look for your perfect bike on the site and then follow the instructions to find your Canyon size. Learn more about PPS and Canyon's sizing here.

In this article, you will learn how to find the perfect saddle position on your Canyon road bike. Click on "View more" to read the whole article.

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In this article you will learn the maximum rider weights specified for Canyon seatposts. Click on "View more" to read the whole article.

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In this article you will learn about the dimensions and weights of the different Bike Guards. Click on "View more" to read the whole article.

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You would like to download a manual or instructions for one of our bikes, instructions for certain components of other manufacturers or wallpaper? Click on "View more" to read the whole article.

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In this article you will find out what makes a Canyon carbon frame so special. Click on "View more" to read the whole article.

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There are multiple ways to try out our bikes.
Visit the Canyon Showroom in Koblenz, Germany
If you visit the Canyon Showroom in Koblenz, you can ride all our latest bikes and get expert buying advice from the Canyon Crew. For more information, see the Showroom page.
Meet us at various international events, bike testing days and our cycling festivals in Koblenz
We are present at many international bike events, and we also organise our own cycling festivals in Koblenz where you can try out our bikes. At our test ride days, we always bring along a range of models specially selected for the location. For an overview of events where you can get to know us and our bikes, see the Event page.
Rent a bike from a Canyon Official Partner
We have an extensive range of Canyon Official Partners operating across Europe. These organisations, mostly hotels and specialist bike rental companies, offer rental services for a range of Canyon bikes. It’s ideal for extensive testing sessions or cycling holidays. For a complete list of Official Partners and more information about the services they offer, see the Canyon Official Partners page.

Information about Canyon Showroom may be found on our Canyon Showroom page.

The test bikes are available for visitors, customers and fans to try out at the Showroom. This means that it’s not possible to buy the actual bike that you try out. However, we do have many bikes at the Showroom that are ready to purchase and collect right now. You can find out more info about these Bikes to go on the In-stock Bikes page.

To have your bike inspected by our service workshop, please arrange a workshop appointment with us in advance. You can do this easily via our contact form. There you can enter your bike and the type of service you require - so that we can allocate and answer your request in the best possible way and define an appointment with you. You can access the contact form here.

You can come by our showroom in Koblenz at any time during our opening hours and without registration. Occasionally there may be waiting times, but registration is not necessary.

During your visit to the showroom in Koblenz, you can park either directly in front of the Canyon Home or in the neighbouring Contel multi-level car park. You can park in the multi-level car park free of charge for three hours if you have your ticket stamped at the showroom entrance. The parking is free of charge in Canyon Home.

We are pleased that you would like to test our bikes in our bike fleet. You can find all bikes currently available for test rides in our showroom in Koblenz here.

The maximum tire size we’d recommend would be a 2.35/24 tire mounted to a rim with an internal width of 30mm rim. Tire sizes, of course, vary from one tire manufacturer to another, so we always recommend that riders double check tire clearance immediately after installing their new rear tire.

The rider weight limit is the same as with all our other bikes—120kg (265 pounds), which is quite high for any bike, much less a cross-country race model.

The maximum tire size we’d recommend would be a 2.35/24 tire mounted to a rim with an internal width of 30mm rim. Tire sizes, of course, vary from one tire manufacturer to another, so we always recommend that riders double check tire clearance immediately after installing their new rear tire.

The rider weight limit is the same as with all our other bikes—120kg (265 pounds), which is quite high for any bike, much less a cross-country race model.

Once you have selected a specific model on our website, you will find the different frame sizes with the expected delivery date under the model name and colour selection. Bikes available ‘From stock’ can be shipped within a few working days. If the bike you were looking for is sold out, please get in touch with our service centre and one of our experts will be happy to help you find the right alternative. Contact Us

Only 17 kg: this is a super-light e-city bike.

All Canyon bikes are shipped as illustrated and described – selecting alternative component configurations is not currently possible. A quick tip: on bikes with traditional handlebars with non-integrated stems, you can order a stem with a different length when you buy your bike. To change your bike’s fit, just swap out the stem during assembly.

All models use the same mold, which means that all Exceed models share the same core design features and frame shaping. The three different carbon frame platforms (CF, SLX, and CFR) differ, however, in material content and layup.

With the new CFR we went further than ever before on a mountain bike and achieved an incredibly low weight, making it our lightest hardtail frame to date and definitely one of the lightest frames on the market.

The maximum tire size we’d recommend would be a 2.35/2.4 tire mounted to a rim with an internal width of 30mm rim. Tire sizes, of course, vary from one tire manufacturer to another, so we always recommend that riders double check tire clearance immediately after installing their new rear tire.

No.

All models use the same mold, which means that all Exceed models share the same core design features and frame shaping. The three different carbon frame platforms (CF, SLX, and CFR) differ, however, in material content and layup. With the new CFR we went further than ever before on a mountain bike and achieved an incredibly low weight, making it our lightest hardtail frame to date and definitely one of the lightest frames on the market.

Yes! The Grail’s all-terrain ability and speed make it a good choice for commuting, especially over longer distances or if you like to mix up the terrain on your commute to avoid busy roads.

Of course, if you have to leave your Grail locked outside when you’re in the office, we suggest getting a robust, sturdy lock for maximum security.

Shop bike locks

It only takes 5 minutes using our Perfect Positioning System (PPS) tool.

Just enter your key measurements, and we’ll tell you your frame size. The system uses data we’ve collected over many years of online sizing to give you results you can trust.

For complete peace of mind – if you order your bike and it doesn’t feel right, you can return it fuss-free for any reason within 30 days of receipt.

Bikes marked as 'Available from stock' on our website are usually in storage at Canyon.Factory, ready to be shipped within a few working days. Please be aware that these bikes are not kept in our showroom in Koblenz, so it’s not possible to buy them on-site.

Yes.

The Pathlite:ON is approved for Croozer trailers. Here you can find the necessary axle.

Around 22/23 kg. Thanks to the extra power of the Bosch motor, the bike is still lightning-fast up climbs.