FAQ & Support Articles
FAQ & Support Articles
175
items
FAQ & Support Articles
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How do I find out which size bike I need?
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How does Canyon measure the size of its bike frames?
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How does Canyon measure the weight of its bikes and frames?
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Bike Fitting for Road Bikes
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Bike Guard measurements
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Maximum rider weight for Canyon seatposts
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Are carbon frames equally as stable as smaller ones, even with larger frame sizes?
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What types of tyres are there and what difference do they make?
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Downloads
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Unique Features of Carbon / Carbon structure on a Canyon frame
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Where can I test ride a Canyon bike?
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What are the Canyon Showroom hours?
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If I try out a bike at the Showroom and want it, can I buy it straight away?
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Do I need to make an appointment to test ride a bike in the Canyon Showroom in Koblenz?
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What is the maximum tyre clearance for the Lux CF
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Does the Lux CF have a rider weight limit?
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What is the maximum tyre clearance for the Lux CF
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Does the Lux CF have a rider weight limit?
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How do I check current estimated shipping dates and availability when buying a bike?
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Is Sender CFR a team bike?
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How much does the Commuter:ON weigh?
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Can I customise my bike when I order?
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What special considerations do I have to take into account when shipping my e-bike?
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What is the difference between an Exceed CFR and an Exceed CF SLX?
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What is the maximum tyre clearance for the Exceed CFR?
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Can I buy an Exceed CFR frame set?
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Do all of the Exceeds share the same frame?
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Can I use my gravel bike for commuting?
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How can I get the correct frame size for the Grail?
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What does it mean if a bike is ‘Available from stock’?
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Can I change my order after it has been processed?
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Can I mount a kid-trailer to my Pathlite:ON?
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How much does the Precede:ON weigh?
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Is the Sender AL available with 29” wheels?
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Does the Sender AL feature a new frame design?
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What does CFR stand for?
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Can I buy a Sender CFR frame set?
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What should I keep in mind when returning my Canyon e-bike or e-bike battery?
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Which countries does Canyon ship e-bikes to?
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Information on the use of roller trainers and direct-drive trainers
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Maximum Tire Size For Canyon Frames
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Grail | Quick Start Guide
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Strive | Quick Start Guide
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Storing your Canyon bike
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What are the advantages of carbon over e.g. aluminium?
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How can I tell that carbon parts are broken or need to be replaced?
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What can carbon withstand?
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What can I do to make my carbon bike last as long as possible?
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Which bicycle components can be made of carbon?
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Can carbon be repaired?
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Can carbon suddenly break?
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Is it normal that you sometimes see the carbon structure through the paint?
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What is carbon?
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Why don´t the standard powermeters from 4iiii fit the Canyon Bikes?
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What is Boost?
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I need a new derailleur hanger. How do I find the right one?
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What is an aero bike?
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Do I need an aero bike?
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Service information about the new Aeroad
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Can I install a different cockpit on the 2021 Aeroad?
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Will there be a triathlon extension for the 2021 Aeroad?
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What brake disc sizes can I install on the 2021 Aeroad?
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Can I fit all kinds of saddles on the 2021 Aeroad?
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What is the minimum and maximum chainring size on the 2021 Aeroad?
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Can I fit an oval chainring on the 2021 Aeroad?
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What tyre widths can I ride on the 2021 Aeroad?
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What cassettes can I fit on the 2021 Aeroad and in what increments?
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How has the 2021 Aeroad's geometry changed compared to the previous model?
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How have the aero and watt values of the 2021 Aeroad changed compared to the previous model?
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Can I install spacers on the 2021 Aeroad?
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What is the maximum weight limit for the 2021 Aeroad frame and individual components?
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How do I adjust my Aeroad CFR cockpit?
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How do I adjust my Aeroad CF SLX cockpit?
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Can I climb on an aero bike?
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What is the difference between Aeroad CF SL and Aeroad CF SLX?
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What is the difference between Aeroad CFR and Aeroad CF SLX?
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What is the difference between the new and old Aeroad CF SL ?
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What does Aeroad CFR stand for?
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What tyre width do I need for optimal performance?
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Why do the new Speedmax have shorter crank lengths than in the past?
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Is it difficult to build up the new Speedmax from the box?
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What are the aerodynamic advantages of the new Speedmax CFR compared to competitor models?
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Is it difficult to get all liquid out of the bladder during riding?
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What are the aerodynamic advantages of the new Speedmax CF SLX compared to competitor models?
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Can I cut the drinking straw to my preferred length?
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Can I use carbonated drinks in the new Speedmax drinking system?
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How do I clean the drinking system?
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Will the new Speedmax be damaged during delivery?
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What tyre widths is the new Speedmax compatible with?
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Changing mountain bike shifter cables
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Quick Service Mountainbike
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Use of Shadow Plus and Typ 2 Derailleurs
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Can I install a 27.5 rear wheel and make this a proper "mullet" bike?
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Why 27.5-inch wheels?
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How much suspension travel does it have?
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Why 29-inch wheels?
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What kind of bike is the Spectral 29?
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Can I install a 29er front wheel and make this a proper "mullet" bike?
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How much suspension travel does it have?
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Can I get an aluminum Spectral 29er?
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What kind of bike is the Spectral 27.5?
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Is there a chance to see the Future Mobility Concept in reality?
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Will Canyon bring the Future Mobility Concept to the market or will it remain a concept?
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In which countries can I get my Canyon e-bike serviced?
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Maximum battery range
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Battery charge time
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Removing the battery
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Can I mount mudguards on my Pathlite?
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Can I mount mudguards on my Roadlite?
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How do I find my correct frame size?
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Can I mount a kickstand to the Commuter?
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Can I mount a rack on my Roadlite?
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What are the benefits to Gates belt drive system on the Commuter?
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What is the rack weight limit for the Commuter?
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Can I mount a rack on my Pathlite?
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Can I adjust my riding position on the commuter?
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What payment methods does Canyon accept?
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How do I find out if my employer works with JobRad?
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My credit card payment was declined. Why?
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Where can I see which Canyon bikes are available right now?
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Can I buy a Canyon bike cheaper than the retail price?
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How can I cancel my order?
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I bought a product from Canyon and want to export it to a non-EU country. How do I get the VAT refunded?
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Who is responsible for handling taxes and customs duties when shipping to a non-EU country, and are there any considerations to keep in mind?
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I live in a non-EU country and want to send my bike or components to Canyon for servicing. What should I consider when importing into the EU?
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I am a member of the NATO armed forces and stationed in an EU country. How can I buy Canyon products VAT-free?
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I live in Switzerland, and I want to buy a Canyon bike in Germany and pick it up at the Showroom. What do I have to bear in mind when collecting the goods and exporting them to Switzerland?
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How much assembly is required when my bike arrives?
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I ordered my bike a while ago. The current delivery date on the website does not match my order confirmation. Does the new delivery date also apply to me?
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Which countries does Canyon ship to?
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What happens if no one is home when my bike is delivered?
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How can I track the status of my order?
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How much does it cost to ship my order?
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How long will delivery take?
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Can I have my order delivered on a specific day?
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Transporting your Canyon by car
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How long is the warranty on suspension forks and shocks?
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Bottom bracket measurements for Canyon Bikes
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Chain maintenance
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Product Recalls & Safety Advice
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What is the difference between organic or sintered brake pads?
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Exploded-view drawings
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Do I have to have my bike serviced by Canyon?
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I would like to bring my bike, in person, to Canyon for servicing. How does that work?
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How much does servicing cost?
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Mounting pannier racks, internal gear hubs, trailers, child seats, and electrically driven hubs
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Fix squeaking and scraping disc brakes
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Fixing cracking sounds and noises
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Prevent chain suck
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Seat post diameters
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Using brake fluids correctly
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Using rim brakes with carbon rims – special considerations
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Can I modify my bike (e-bike / including battery)?
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What is the Canyon return policy?
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What costs do I have to pay in the event of a guarantee claim?
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What costs do I have to pay in the event of a warranty claim?
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What kind of warranty and guarantee do I have on my Canyon bike?
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Does Canyon also organise and host events?
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Can I buy a Canyon bike from a local dealer or alternate online platform?
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Does Canyon offer an industry discount?
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What costs make up the total price of buying a bike from Canyon?
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What does Canyon do with the personal data I provide when ordering a Canyon product?
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I have forgotten my password and cannot log in. The "Forgotten password" function does not work. What can I do?
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Speedmax CFR / CF SLX 2021 | Adjust your cockpit guide
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Unboxing and assembling the Spectral 29
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Aeroad CFR and CF SLX 2021 bike build instructions
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What is the rider-size range for the new Neuron AL?
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Speedmax CF 2021 bike build instructions
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What’s the rear tyre clearance?
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Speedmax CF 2021 | Adjust your cockpit guide
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Unboxing and building your commuter
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Speedmax 2021 | Charge Your Electronic Groupset and Power Meter
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How to install and adjust the CP0018 aero cockpit
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Speedmax CFR and CF SLX 2021 bike build instructions
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Aeroad CF SL 2021 bike build instructions