Who delivers the e-bikes (DHL or a forwarding agent)?
Our e-bike shipping partners are UPS and DHL Freight. UPS delivers all our e-bikes, apart from our Precede:ON and Pathlite:ON models. In these two exceptions, they are delivered by DHL Freight. The is because these models are shipped in larger Bike Guards than our push bikes or other e-bikes. DHL Freight will occasionally deliver the bike via an authorized and insured third-party contractor.
An E-Bike is classified as Class 9 dangerous goods because of the battery.
Disclaimer of Liability
Canyon consistently strives to ensure the quality and accuracy of the information contained in this Technical Support Centre. Any repairs or adjustments which you carry out on your bike are entirely at your own risk. If you are in any doubt what to do, you should send your bike to Canyon or take it to another qualified specialist. Canyon gives no guarantee or accepts no liability for any of the information contained in this Technical Support Centre.
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