The health and welfare of our staff and customers is our top priority. We are closely monitoring the developments around the coronavirus situation and have already initiated a number of measures to protect our colleagues and customers from infection. Many employees are already working from home. We have re-organised how production, assembly and logistics work together to provide our colleagues maximum protection against infection. When it comes to social interaction and contact with customers, we’re consistently following the guidelines prescribed by health authorities.
Regardless of all measures taken: the coronavirus is continuing to spread. Against this background, we have decided to implement a number of preventive measures at all Canyon locations.
Please be aware that we have changed some services (in some specific countries) we usually offer which include personal interaction, e. g. personal bike pick-ups or drop-offs at our service workshops. Also, following the recommendations of authorities, we have closed our showroom in Koblenzfor the time being. Information on service changes and changes of the opening of locations will be published on the specific country website on canyon.com. Please make sure you check the website for more information before you come to visit us. Thanks!
Only together can we manage to slow down and contain the spread of the coronavirus. I would therefore like to make an appeal at this point: I ask all customers, fans and employees to support us in our efforts to contain the coronavirus. Make sure you get information about what everyone can do from authorized sources. Please follow recommended hygiene guidelines and official recommendations on how to protect yourself from infection and encourage your families and friends to do the same. We must all stick together and pull together!
I ask all customers and fans for your understanding about the changes to the operation of the showroom and technical service. Above all I would like to take this opportunity to thank all Canyon employees from the bottom of my heart for their flexibility and calmness, as well as for their help in containing the coronavirus!
Roman Arnold, CEO, Canyon Bicycles
Are there delays or problems with deliveries because of Corona/COVID-19?
I want to pick up my new bike at the showroom. Will the appointment remain?
I have an appointment at the service workshop. Does this still take place?
Is customer service restricted by the Corona virus?