What happens if no one is home when my bike is delivered?
If no one is at your address when your order is delivered, the delivery service will leave a note in your post box. Your order must then be retrieved from the indicated shipping centre within seven days. Please be sure to bring a photo ID when retrieving your order. An authorised person can also pick up the package in your place.
Disclaimer of Liability
Canyon consistently strives to ensure the quality and accuracy of the information contained in this Technical Support Centre. Any repairs or adjustments which you carry out on your bike are entirely at your own risk. If you are in any doubt what to do, you should send your bike to Canyon or take it to another qualified specialist. Canyon gives no guarantee or accepts no liability for any of the information contained in this Technical Support Centre.