Canyon replacement program

Canyon Support Centre

In the event of an accident or severe crash, high forces exerted on the frame can lead to structural failure during subsequent use. With our Crash Replacement scheme, you can replace your damaged Canyon frame at a greatly reduced cost.

Conditions and procedure

This offer is valid up to three years after the date of purchase.*
You will receive a comparable frame without components (seatpost, derailleurs, shock, stem, etc.) at the prices listed in the table below.
To use the Crash Replacement service please use our Crash Replacement contact form.
You will need to explain briefly and precisely how the damage was caused. We need this information so we have an idea of what we should be looking for during the examination of your bike frame and its components. Our service department will then discuss with you how we should proceed.
You caused the damage yourself. Offer not valid for damage caused by a 3rd party.

* Offer subject to availability of the specific component.

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Please note

The Crash Replacement service is limited to the original owner and to damages that compromise the functionality of the bike.
You can only use the Crash Replacement service once within 3 years of the date of purchase.
We reserve the right to withhold this service if we ascertain that the damage has been caused purposefully or it is only cosmetic damage.
When you make use of the Crash Replacement service, your damaged, irreparable item passes into our ownership.
It is not possible to change to a different model of bike.

If requested, we will fit your new frame with components in our service department. This service is subject to a charge. We will be pleased to make you an offer for this service and will get in touch with you if required. Your bike will be returned to you as soon as your order has been cleared and processed.

Crash Replacement prices: mountain bikes*

Replacement Price in $	Year 1 - Year 3
Dude CF	830 $
Exceed SL	790 $
Exceed SLX	1110 $
Grand Canyon AL	150 $
Grand Canyon SL	260 $
Grand Canyon AL SLX	280 $
Grand Canyon AL SLX WMN	350 $
Grand Canyon:ON	650 $
Lux World Cup CF	1390 $
Lux World Cup CFR	2220 $
Lux CF	1390 $
Lux CF SLX	1570 $
Lux Trail CF	1390 $
Neuron AL (all models)	600 $
Neuron CF SL	1110 $
Neuron CF SLX	1110 $
Neuron:ON	1110 $
Neuron:ON CF	2320 $
Sender AL	1110 $
Sender CF	1570 $
Sender CFR	1670 $
Spectral AL/ 125 AL	1020 $
Spectral CF/ 125 CF/ CF KIS	1670 $
Spectral CFR	2040 $
Spectral:ON CF	1670 $
Spectral:ON CFR	2500 $
Spectral Young Hero	930 $
Stoic	280 $
Stitched CFR	1110 $
Fork for Stitched CFR	280 $
Stitched 360	280 $
Stitched 720	930 $
Strive AL	830 $
Strive CF	1200 $
Strive CFR	1570 $
Strive:ON	1940 $
Torque AL	830 $
Torque CF	1200 $
Torque:ON	1110 $
Torque:ON CF	2040 $

Crash Replacement prices: road bikes*

Replacement Price in $	Year 1 - Year 3
Fork for Aeroad CF SL/ CF SL Disc	280 $
Fork for Aeroad CF SLX Disc/ CFR Disc	320 $
Fork for Endurace AL/ AL Disc	150 $
Fork for Endurace CF/ CF SL/ CF SL Disc	190 $
Fork for Endurace CF SLX/ CF SLX Disc	220 $
Fork for Endurace:ON	280 $
Fork for Ultimate CF SL/ CF SL Disc	280 $
Fork for Ultimate CF SLX/ CF SLX Disc	280 $
Fork for Ultimate CFR	370 $
Fork for Grail AL/ CF SL/ CF SLX	190 $
Fork for Grail:ON	230 $
Fork for Grizl AL/ CF SL/ CF SLX	190 $
Fork for Inflite AL SLX/ CF SL/ CF SLX	220 $
Fork for Speedmax CF Disc	280 $
Fork for Speedmax CF SLX/ CFR Disc	370 $
Aeroad CF SL/ CF SL Disc	830 $
Aeroad CF SLX/ CF SLX Disc	1200 $
Aeroad CFR	1480 $
Endurace AL/ AL Disc	230 $
Endurace CF	690 $
Endurace CF SL Disc	830 $
Endurace CF SLX Disc	1110 $
Endurace:ON	460 $
Grail AL	200 $
Grail CF SL	830 $
Grail CF SLX	1110 $
Grail:ON	1300 $
Cockpit for Grail CF SL/ SLX	280 $
Grizl CF SL	830 $
Grizl CF SLX	1110 $
Grizl AL	280 $
Inflite AL SLX	280 $
Inflite CF SL	830 $
Inflite CF SLX	1110 $
Speedmax CF Disc	1110 $
Speedmax CF SLX	1670 $
Speedmax CFR Disc	2040 $
Speedmax CFR TT Disc	1850 $
Ultimate CF SL/ CF SL Disc	930 $
Ultimate CF SLX/ CF SLX Disc	1200 $
Ultimate CF EVO	1670 $
Ultimate CFR	2040 $

Crash Replacement prices: fitness bikes*

Replacement Price in $	Year 1 - Year 3
Fork for Roadlite AL	130 $
Fork for Roadlite SL/ CF	150 $
Fork for Roadlite:ON	140 $
Roadlite AL	190 $
Roadlite SL	260 $
Roadlite CF	600 $
Roadlite:ON	460 $
Pathlite	160 $
Pathlite SL	230 $
Pathlite:ON	560 $
Pathlite:ON SUV	690 $

Crash Replacement prices: urban bikes*

Replacement Price in $	Year 1 - Year 3
Fork for Commuter Sport 5.0	80 $
Fork for Commuter 3.0/4.0/5.0/6.0 (MY18 and older)	130 $
Fork for Commuter (Sport) 7.0/8.0	190 $
Fork for Commuter:ON	190 $
Commuter 3.0/4.0	150 $
Commuter (Sport) 5.0/6.0	260 $
Commuter (Sport) 7.0/8.0	480 $
Commuter:ON	460 $
Fork for Precede:ON	230 $
Precede:ON CF	1200 $
Precede:ON AL/ AL ST	600 $

Crash Replacement prices: Canyon components*
- Saving (%) Year 1 - Year 3
  
  Seatpost -40 %
  
  Stem -40 %
  
  Handlebar -40 %
  
  Cockpit -40 %

Saving (%)	Year 1 - Year 3
Seatpost	-40 %
Stem	-40 %
Handlebar	-40 %
Cockpit	-40 %

^*

To fulfil the requirements for Crash Replacement, the frame/fork in question must be returned to us. If replacement is necessary, we reserve the right to retain the broken parts being replaced. Crash Replacement cannot be combined with other discount offers.

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Crash Replacement

Crash Replacement prices: mountain bikes*

Crash Replacement prices: road bikes*

Crash Replacement prices: fitness bikes*

Crash Replacement prices: urban bikes*

Crash Replacement prices: Canyon components*

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