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FAQ & Support Articles
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Bike setup
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All
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Buying Advice + -
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All
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Sizes
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Quality
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Showroom
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Bikes & More
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Bike models + -
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All
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Road
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MTB
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E-Bike
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Gravel
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City & Trekking
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WMN
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Order & Payment + -
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All
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Payment Methods
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Availability
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Order change & Cancellation request
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Taxes, Customs & Exports
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-
-
-
Shipping & Pickup + -
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All
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Shipping information
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Order status
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Bike Guard
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Showroom pickup
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-
-
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Technical issues + -
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All
-
Bike setup
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Components & Manufacturer information
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Exploded drawings
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Inspection, Repair & Conversion
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Packing the bike
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Quick Start Guides
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Recalls & Safety instructions
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Returns & Refunds + -
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All
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Return process
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Right of return
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Showroom return
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Complaints & claims + -
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All
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Guarantee & Warranty
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Inspection & Repairs
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Components & Manufacturer information
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About Canyon + -
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All
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News
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Company
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Direct dispatch
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Press enquiries
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Recalls & Safety instructions
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Showroom
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All Canyon bikes are completely assembled, adjusted and test ridden by expert mechanics. To ship, we remove certain components such as the wheels, seatpost, pedals, and handlebar, attaching them securely to your bike’s frame. Once delivered, assembling your bike is a quick and simple process using the tools and instructions we provide. For step-by-step assistance, watch our unpacking and assembly videos: Assembling your Mountain Bike and Assembling your Road Bike
E-bikes are delivered with the battery charged to 30%.
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Do you have questions about the new Aeroad, how to set it up or what kind of modifications are possible? All service information about the new Aeroad can be found here.
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