Payment & Financing

Important information and tips

• Visa / Mastercard

  • You can pay by card online and also when buying at the Canyon Showroom in Koblenz. If you order by telephone, we’ll email you a payment link. We accept credit card and debit card payments via Visa and Mastercard. Your card details are transmitted via an SSL-encrypted form. If you purchase your bike or accessories online by card, the amount will be reserved when you order: your card will only be debited once your items are dispatched. In case your bike isn’t in stock or the agreed date of delivery is more than 20 days, you will receive a payment link about 14 days before shipping.
    
    Please ensure your card limit, as well as your daily and monthly transaction limit, are sufficient, otherwise, your order will not be successful.

• PayPal

  • You can select PayPal as a payment method at the end of the online ordering process. You will then be automatically redirected to the PayPal website to enter your details. The data transfer is SSL-encrypted. You can pay by PayPal for all the products we offer, and there is no upper limit to the amount you can spend. If you purchase your bike or accessories using PayPal, the amount will be reserved when you order: your account will only be debited once your items are dispatched.
    If your bike isn’t in stock you will receive a payment link about 14 days before shipping.
    
    Please ensure that both your PayPal account limit and the credit limit of your PayPal payment method are sufficient, otherwise your order will not be successful. Additional information

• PayPal Pay in 3

  • You can select PayPal Pay in 3 as payment method at the end of checkout. You will then be automatically redirected to the PayPal website to enter your details. The payment option PayPal Financing will be offered directly in your PayPal account.
    
    If your bike isn’t in stock you will receive a payment link about 14 days before shipping.
    
    PayPal Pay in 3 is available for basket values between 30 € and 2,000 € and can only be chosen by individual Spanish residents. If you choose PayPal Pay in 3 you conclude an instalment contract with PayPal. The contract will run 2 months at no extra cost. The first monthly rate will be withdrawn immediately after your contract has been confirmed which PayPal will inform you about via email.

• Interest-free instalments​ (Splitit)

  • Pay for your order in simple monthly instalments with your existing credit card.

    We use Splitit as a payment partner with multiple benefits for you:

    
    
    
    • No credit checks.
    • Always 0% interest.
    • No minimum order value.
    • 3-6 equal monthly payments.
    
    
    
    
    How to order:

    • At checkout, select the ‘Interest-free instalments’ payment method.
    • Complete your order
    • You will be redirected to Splitit to set up your payment plan.

    
    
    

    If your bike isn’t in stock you will receive a payment link about 14 days before shipping.

    
    
    
    
    How payment works:

    • The first monthly payment is charged on your credit card when your order is shipped.
    • Splitit will authorize the full amount on your existing credit card (Visa/Mastercard), but only charge you the first installment up front.​ Please note debit cards are not valid for the Splitit payment option. Example below. Please ensure that your credit limit is sufficient, otherwise your order will not be successful.

      
    • After every payment, the hold on your card is reduced until the purchase is fully paid. In case the re-authorization for the remaining balance doesn't go through, and there is no solution within the grace period of 7 days, the credit card will be automatically used to recover the full purchase amount. Splitit will inform you about any issues on the payment plan in a timely manner. Please also check your spam folder regularly.
    • Please note that when the new monthly authorization will be made from Splitit it might happen depending on the bank that double the amount needs to be available on your credit card. The old authorization will be canceled immediately after the new one is created.

    
    
    

    The instalments appear on your statement as individual payments. Your order will be processed and delivered as normal upon passing our quality control check.

    
    
    
    Further information:​

    • For more detailed information on Splitit, please visit the Splitit FAQ.

• Prepayment

  • As soon as you place your order, your articles will be reserved. We will then send you an invoice via email containing our bank details. When making your payment, please always provide your customer and order number. After receiving your payment, we’ll pack and dispatch your order as quickly as possible.
    
    Recipient
    Canyon Bicycles GmbH
    Karl-Tesche-Straße 12
    56073 Koblenz
    Germany
    
    Bank: Sparkasse Koblenz
    IBAN DE88 5705 0120 0058 0007 20
    BIC/SWIFT MALADE51KOB