Legal Disclosure

Publisher and responsible for contents:

Canyon Bicycles GmbH · Karl-Tesche-Straße 12 · 56073 Koblenz · Germany

Managing directors: Nicholas de Ros Wallace, Karim Bohn
Business register: Amtsgericht Koblenz HRB 2870
Sales tax identification number: DE 148 719 832
Weee: DE 73295281

Order and information Hotline: +49 (0)261 9490 3000
Call and order: Monday to Friday 9.00am – 7.00pm (CET)
Order fax: +49 (0)261 40 400 50

Online Dispute Resolution:
Effective February 15, 2016 the EU Commission has created a platform for extrajudicial dispute resolution. This gives consumers the opportunity to resolve disputes related to online orders without the requirement for a judicial process involving courts and judges. This dispute resolution process is available via this external link:

The contents of external web pages to which we have provided links to, is the exclusive responsibility of the respective offerer.

Information Provided Under Japan’s Act on Specified Commercial Transactions

The information on this page is provided in accordance with the requirements outlined in Article 11 (Advertisements of Mail Order Sales) of Japan's Act on Specified Commercial Transactions.

Name of Distributor

Canyon Bicycles GmbH · Karl-Tesche-Straße 12 · 56073 Koblenz · Germany

Person in Charge:

Managing directors: Nicholas de Ros Wallace


Canyon Bicycles GmbH
Japan Service Centre
Kuzekamikuze 500-104, Minami, Kyoto

Tel: 0800-333-0328 (Please make sure to dial correctly when contacting us. If you have an account, please send any inquiries regarding the use of via the Contact Us page. We do not accept inquiries sent by mail. Please provide your account or order information, including your e-mail address, the order ID, shipping ID and/or your phone number (if registered to your account) to identify your account and/or order at issue when you contact us.)


Prices are stated in each product pages. Learn more about product pricing here.

Shipping and Handling Fees:

(1) Orders shipped within Japan:
Learn more about shipping fee here.

(2) Orders shipped outside Japan:
Learn more about overseas shipping and handling fees here.

Consumption Tax:

Prices in the product pages do not included the Consumption tax. Learn more about local taxes and customs duties here.

Returns Policy

When returning an item, please do so by going to our Online Returns Center and following the instructions provided to complete the returns process. Learn more about item returns here.
Unless otherwise stated in the warranty of the manufacturer or stipulated by applicable Japanese and international laws, we are unable to accept returns once 30 days or more have passed since delivery, including returns claimed due to defective or damaged items.

Delivery Period

Availability are stated in each product pages. Estimated delivery dates are informed via email after purchase. Learn more about general shipping information here.

Payment Methods

Learn more about payment methods here.

Payment Period

Learn more about the timing of payment for Prepayment and Splitit here.

Limitations to Purchase Quantity and Purchase Conditions

Some items sold in are subject to a limitation on purchase quantity. Generally, if the limitation is not specifically mentioned there will not be a quantity limitation to purchase. However, there may be cases where we may impose such a limitation due to order and transporting situations.

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