- Now coming every Monday: new stock, available to order! Delivery up to 8 weeks. Shop the bikes
- Show your bike some love. Find a Canyon service location near you.
- Canyon Factory Service Rotselaar: scheduled appointment required for service. Book now
- Now open in the heart of Rotselaar, Canyon Factory Service Belgium
FAQ & Support Articles
Bikes & More
-
All
-
-
Buying Advice + -
-
All
-
Sizes
-
Quality
-
Showroom
-
Bikes & More
-
-
-
-
Bike models + -
-
All
-
Road
-
MTB
-
E-Bike
-
Gravel
-
City & Trekking
-
WMN
-
-
-
-
Order & Payment + -
-
All
-
Payment Methods
-
Availability
-
Order change & Cancellation request
-
Taxes, Customs & Exports
-
-
-
-
Shipping & Pickup + -
-
All
-
Shipping information
-
Order status
-
Bike Guard
-
Showroom pickup
-
-
-
-
Technical issues + -
-
All
-
Bike setup
-
Components & Manufacturer information
-
Exploded drawings
-
Inspection, Repair & Conversion
-
Packing the bike
-
Quick Start Guides
-
Recalls & Safety instructions
-
-
-
-
Returns & Refunds + -
-
All
-
Return process
-
Right of return
-
Showroom return
-
-
-
-
Complaints & claims + -
-
All
-
Guarantee & Warranty
-
Inspection & Repairs
-
Components & Manufacturer information
-
-
-
-
About Canyon + -
-
All
-
News
-
Company
-
Direct dispatch
-
Press enquiries
-
Recalls & Safety instructions
-
Showroom
-
-
70
items
Bikes & More
-
All
-
-
Buying Advice + -
-
All
-
Sizes
-
Quality
-
Showroom
-
Bikes & More
-
-
-
-
Bike models + -
-
All
-
Road
-
MTB
-
E-Bike
-
Gravel
-
City & Trekking
-
WMN
-
-
-
-
Order & Payment + -
-
All
-
Payment Methods
-
Availability
-
Order change & Cancellation request
-
Taxes, Customs & Exports
-
-
-
-
Shipping & Pickup + -
-
All
-
Shipping information
-
Order status
-
Bike Guard
-
Showroom pickup
-
-
-
-
Technical issues + -
-
All
-
Bike setup
-
Components & Manufacturer information
-
Exploded drawings
-
Inspection, Repair & Conversion
-
Packing the bike
-
Quick Start Guides
-
Recalls & Safety instructions
-
-
-
-
Returns & Refunds + -
-
All
-
Return process
-
Right of return
-
Showroom return
-
-
-
-
Complaints & claims + -
-
All
-
Guarantee & Warranty
-
Inspection & Repairs
-
Components & Manufacturer information
-
-
-
-
About Canyon + -
-
All
-
News
-
Company
-
Direct dispatch
-
Press enquiries
-
Recalls & Safety instructions
-
Showroom
-
-
-
-
No. We designed the Spectral:ON’s kinematics with the spring curve of an air shock in mind. Moreover, coil shocks are not ideal in designs that use clevis-mount shock extensions and rockers. The forces transferred (in such a design) to the smaller-diameter damper shafts used in coil shocks is quite high and can lead to shock failures. Air-sprung shocks are better suited to this design because they utilize larger-diameter damper shafts that better withstand those forces and thereby increase shock life.
-
-
-
We fine-tuned the suspension kinematics (including a new rocker design) to give you more useable travel and greater tuning options.
-
-
-
We ship all Grail:ON bikes together with a Bosch Compact Charger. A full charge for the 500 Wh battery takes around 8 hours.
-
-
-
According to Bosch, a precise life span is impossible to forecast. The battery’s service life will depend mainly on the nature and duration of the stress to which it is subjected.
Maximising the lifespan of your battery is simple.
Store the battery in a dry environment, away from direct sunlight at a room temperature of around 15° to 20° C.
If you don’t ride for a while, leave the battery charged between 30% and 60%.
And ideally, charge the battery at room temperature.
-
-
-
The Grail:ON has 2 standard bottle cage mounts.
You can find a wide range of bottle cages and bottles on the Canyon webshop.
-
-
-
Yes! The Grail:ON's all-terrain ability and speed make it a good choice for commuting, especially over longer distances or if you like to mix up the terrain on your commute to avoid busy roads.
Of course, if you have to leave your bike locked outside when you’re in the office, we suggest getting a robust, sturdy lock for maximum security.
Shop bike locks
-
-
-
Speed, terrain and total weight (rider + bike + luggage) all affect the total distance you can cover.
In general, you can expect a range of around 110 km for a total weight of 95 kg travelling at 20 kph over mixed terrain.
See the Bosch Range Calculator for more information.
-
-
-
Mudguards: yes, you can mount them. The Grail:ON has mudguard mounts, and we have specially designed our own mudguard set for the bike. You can find it on the Canyon webshop. Shop Grail:ON mudguards:
2XS-S (27,5")
M-2XL (28")
Pannier rack: there are no mounting points for a pannier rack. However, advances in modern bikepacking bag design mean you really don’t need one. We have partnered with Topeak to come up with a lightweight and rugged bike packing setup tailored to the Grail. You can find them here:
Saddle bag
Frame bag
-
-
-
Yes! The bike's drop-bar design and road-influenced geometry make it a good choice for road riding, especially on poor, broken road surfaces.
-
-
-
-
The maximum tire size we’d recommend would be a 2.35/24 tire mounted to a rim with an internal width of 30mm rim. Tire sizes, of course, vary from one tire manufacturer to another, so we always recommend that riders double check tire clearance immediately after installing their new rear tire.
-
-
-
The total weight of rider, kit and bike is 120kg (265lbs). This is quite high for any bike, especially cross-country race bikes.
-
-
-
The maximum tire size we’d recommend would be a 2.35/24 tire mounted to a rim with an internal width of 30mm rim. Tire sizes, of course, vary from one tire manufacturer to another, so we always recommend that riders double check tire clearance immediately after installing their new rear tire.
-
-
-
The total weight of rider, kit and bike is 120kg (265lbs). This is quite high for any bike, especially cross-country race bikes.
-
-
-
Once you have selected a specific model on our website, you will find the different frame sizes with the expected delivery date under the model name and colour selection. Bikes available ‘From stock’ can be shipped within a few working days. If the bike you were looking for is sold out, please get in touch with our service centre and one of our experts will be happy to help you find the right alternative. Contact Us
-
-
-
A SHIMANO STEPS E8000 is expected to last 1000 charging cycles. However, how you ride and store your E-Bike will impact the battery lifespan.
You might need a new battery if you find your battery no longer reaches it's usual capacity after charging.
-
-
-
The Neuron:ON is supplied with a 2M charger.
Fully drained to 80% charges in 4 hours.
Full drained to 100% charges in 7.5 hours.
You can also upgrade to a faster 4M charger to half the total charge time.
-
-
-
Your E-Bike will arrive with a very small amount of charge. It's important you fully charge the battery before use.
-
-
-
It’s impossible to give a definitive answer to this question since the range (on any e-bike) depends on several factors including the temperature outside, your weight, your cadence, how you use the power modes, how much you are climbing, etc.
In our own testing, we’ve found the maximum possible range for our SHIMANO STEPS E8000-equipped bikes to be 100 kilometers in “Eco” mode.
-
-
-
A replacement Shimano Steps BT-E 8010 can be bought from https://www.canyon.com/de-de/gear/components/batteries/.
It costs 699,95€ plus shipping costs.
The battery weighs 2.9 kg.
-
-
-
A replacement Shimano Steps BT-E 8035 can be bought from
https://www.canyon.com/de-de/gear/components/batteries/.
It costs 699,95€ plus shipping costs.
The battery weighs 2.9 kg.
-
-
-
A packed E-Bike and the protective bikeguard box measures 159,5 x 39,5 x 88,5 cm.
-
-
-
In theory yes but we advise against it because doing so will invalidate your warranty with Canyon.
Depending on which country you live in, you might also be breaking the law.
-
-
-
Only 17 kg: this is a super-light e-city bike.
-
-
-
All Canyon bikes are shipped as illustrated and described – selecting alternative component configurations is not currently possible. A quick tip: on bikes with traditional handlebars with non-integrated stems, you can order a stem with a different length when you buy your bike. To change your bike’s fit, just swap out the stem during assembly.
-
-
-
You can easily change the handlebars, saddle and grips opf your E-Bike yourself.
It's currently not possible for you to configure your E-Bike before you purchase it.
You can find a complete selection of saddles, stems and pedals in our gear section.
-
-
-
Please fill out our contact form to arrange the return and replacement of your battery.
-
-
-
You can find all software updates, and error message explanations here: https://www.shimano-steps.com/e-bikes/europe/en/service#faq.
-
-
-
An e-trekking bike is an ideal commuter. The battery ensures you arrive at work fresh while you do your part to reduce traffic congestion.
The Roadlite:ON is a great city commuter with agile handling and a lightweight frame.
The Pathlite:ON, with racks, lights and Croozer trailer connection is perfect for longer commutes, or as a car replacement.
-
-
-
E-trekking bikes are versatile, robust bikes designed to ride on tarmac, gravel paths and light forest trails.
The battery and motor makes e-trekking an accessible way for everybody to enjoy cycling.
-
Content is loading