Inspection & Repair

Do you want to send your bike in for an inspection? Does your bike require repair after the warranty or guarantee has ended? Does your bike require replacement of worn parts or need maintenance work?

  • Canyon Service

    In our service centre and workshop in Koblenz we look back on decades of experience. Whether in customer service or in the workshop, all our colleagues are continuously trained. Just as in the development department, our mechanics in the workshop also work with the same standards and special tools from Canyon. This way we can always guarantee you the best technical service.

  • Bike-Repair

    Do you need a direct on-site service? Our cooperation with Bike-Repair makes it possible. On bikerepair.com you will find a list of open-brand garages where you as a Canyon customer are welcome to come and repair your Canyon bike. The workshops have most spare parts on site and fast and uncomplicated help is guaranteed.

Inspection and repair

Canyon Service

We offer the following service packages
  • First inspection (up to 6 months after purchase date 49,90€, later see annual inspection)
  • Annual inspection - for more information, see below
  • Servicing of suspension parts (can be added to every service order at an additional charge; 59,90€ - 139,90€) - for more information, see below
  • You can request further services via the contact form
  • Annual inspections

5 steps to get your bike serviced
  • Complete the Inspection & repair contact form. Remember to state a maximum cost for additional work that may be required. After you submit the form, we will send you a shipping label (for customers in Germany) or arrange the return with UPS (for customers outside Germany).
  • Pack your bike carefully, preferably in the Canyon Bike Guard, and attach the returns label to the box.
  • Send your bike back to us by mail.
  • Our expert mechanics will inspect and service your bike. If we find any damage that would result in the repairs exceeding the maximum additional costs you specified in step 1, we will contact you.
  • As soon as we’ve carried out all necessary servicing and repairs, we will return your bike to you immediately, with a service report and invoice enclosed.


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